BEDFORD DRYWALL CORP

This report only begins to touch upon the pain and turmoil this company has caused me. CEO Bruce Royer himself showed up to do measuring for bid. I was going to do a t&g wood ceiling, but he convinced me that they had "professional" painters and that I would be extremely happy with their "professional" paint job. He was a great salesman, and got the job because of it. I decided to do the ceilings the same color as the walls, and Bruce told me that I needed to go with an "eggshell" paint. Trouble right away as screw holes, tape/mud seams, absolutely horrid corners, thin and pitted paint, stood out like a sore thumb. His man in charge, Joe Maguire, came up with one of their tapers to review. Joe didn't have a clue as to what happened and how to fix. He didn't know if the mud was wet, or if there was a problem with the paint, or whatever. He was relying upon the taper for comment. The taper said that it wasn't his fault and that the job wasn't sanded, primed and painted properly. Joe said that Bruce commented that there was only one coat of paint applied, and there needed to be a second. They sent another taper up to try and repair bad areas. This taper came and asked me if the previous tapers spoke English, and made it very clear he was a little judgmental when it came to the people hired by Bruce, and their abilities. The "painters" then returned. When they finished, the painter sat down, pulled the hood down from his head, and confessed to me that he had never "finish painted" in his life and that he has never applied a color paint. He said that he was only a sander and primer. He said that once he had done a white ceiling in a garage with primer, but no one cared what it looked like so it wasn't a big deal. He stated how upset he was with Bruce, how Bruce lied about their abilities, and that Bruce should have never have put him in that position. Joe then later confessed that Bruce has a tendency to exaggerate their abilities, making things complicated. Again, screw holes, seams, absolutely horrible, HORRIBLE corners stood out. This time they had painted half of the living room ceiling the lighter bedroom color, and the other half the darker LR color. They sprayed and back rolled, and the roller lines were as clear as day. I also found that there was no finish paint applied in garage and hall, and that it was only primer. When I complained, instead of coming out to see for himself what had been done, Bruce told me to keep the second half of my payment, $2650, and find someone else to fix it. They hadn't finished the garage and the inspector would not pass. Bruce then resorted to saying that I was using a 500 watt light to take pictures. The light I was using was an 84 watt light, but I decided to use a 13 watt light, and daylight pics, to appease him. He then stated that it must be the magnification of my pictures. Again, instead of coming out to see for himself, he told me they obviously couldn't make me happy and to keep my second payment and find someone else to fix it. Now came the chore of finding someone else to fix it. Painters would not accept the job without the drywall being addressed first. I had drywall guys that wouldn't touch it as they didn't know how they could repair without ripping it all out, or perhaps removing the tape and trying again. A couple companies didn't even choose to bid after seeing the work. I finally got one company to take on the task and they said that they wouldn't leave until I was happy. It was found that Bedford Drywall had not installed screws on one entire side of my ceiling, and this guy walked to spots and pushed up on the drywall to show me how it had not been secured. The edges along the concrete, and above garage door were varied and looked horrible. To repair, the entire addition was sanded, the drywall was repaired to the best of their abilities, trim was added to all the hacked up sections, two skim coats were applied to all ceilings and walls (I got corners back), sanded in between, a coat of primer and two coats of finish paint. It turned out very nice for an additional cost of $3600. I have no warranty, as no one would do such a thing since they didn't hang the drywall. When installing lights, I found that I had to use 3" screws in areas to reach the strapping. I still am considering having the entire project torn out with an inspector, but the second company did a fantastic job with what they had to work with. As far as I am concerned, Bedford Drywall, CEO Bruce Royer, Joe Maguire, and their painter committed FRAUD, as I was knowingly misled to get my business, and they all upheld this lie of "professional" painters and service, until their “painter’s” confession at the end of the job. Their drywall hanging, mudding and taping was pathetic. One very close acquaintance I'm told of Bruce's, was here to look at doing the repair job. He stated that he was stunned at the work, and that Bruce made a very poor decision by not coming to see the poor quality of work that had been performed. He asked me for the names of his tapers, so that they would not accidently be hired by his company. I had a witness here specifically to listen to his comments and feedback. Bedford Drywall is bad news. Stay far away. Their poor quality work and lack of resolve cost me a lot money, months of time, delayed projects and time away from work,. I have hundreds of pictures that document my comments and the work that was performed, both before and after. I am willing to make these available to anyone wishing to have them. I also have witness’s that can provide their comments and testimony to the unacceptable work which was performed by Bedford Drywall at my house.