Thompson & Thompson 3rd Generation Roofing Inc

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I called as soon as I was aware of the loose shingles. They came to look at it in a timely manner and scheduled a time to repair it. Very satisfied with everything.

1st time getting a water leak after a hard drain. Called them up, they were here in no time. I could not believe it they had it fixed in no time. This card is on my refrigerator.

Shingles replaced that were missing on both sides of long gable were replaced and caulked old shingles to new. Two to three bundles and some ridge cap. Added a 6 inch furnace cap. Finished before I noticed.

It worked out very good. I have had no other issues.

This company was one of the roofers recommended by my insurance claims adjuster so I called them for an estimate. (I'd also checked Angie's List and the BBB). Jim Thompson came out, checked my roof and gave me an estimate. His bid was about the same as my estimate from the claims adjuster so I went with his company. The roof was repaired with in the week. The repair looked great and there was no mess. I wouldn't even have know they were there if I hadn't looked at my roof. Within approximately a week we had more strong winds and I had more shingles blow off my roof. I called Thompson and Thompson and left a message for Jim. He called me back the same day and said he'd be out. These were different shingles that had blown off so he said he could replace them but it would cost me an additional $600 to get his crew out and my roof fixed. He suggested I get my claims adjuster back out to look at my roof because he thought I'd spend way too much money replacing shingles as they blew off on my 20+ year old roof. To make a long story shorter, Jim and one of his crew members assisted me in getting my claims adjuster on my roof. Jim did everything possible to get the adjuster to replace at least part of my roof. Unfortunately for me my insurance company would not replace my roof. I got a bid from Jim and a couple other companies for a roof replacement. I ended up going with another company simply because their bid covered pretty much the same as Thompson and Thompson but their bid was less. I relied on Jim's knowledge through this entire process. Thanks Jim!!! I highly recommend Thompson and Thompson!

I called Thompson & Thompson (based on a strong recommendation from a friend) to get some wind damage to my roof repaired. Their estimator, Dan, called me back in 10 minutes and set up a same day appointment. Dan showed up at the agreed upon time, gave me an estimate, and said he had a crew in the area who could come out that evening (a Friday) and do the work. I really appreciated that as there was rain in the forecast. Their crew showed up promptly and did the work. The repairs look great and the guys did a great job picking up the debris. When it's time for a roof replacement or another repair, I'll definitely call on Thompson & Thompson again.

Disappointed they used subcontractors when we were told they did not. Took many visits to fix errors in workmanship.

The first day of the install started off on a bad note; the company had come by sometime the night prior and dropped off all of the supplies required for the job without making contact with me for proper placement of these materials. They ended up placing the supplies in front of my garage door right behind my wife's car. I discovered this as I was on my way out the door to go to my job and was left with little time to either move the materials or maneuver my wife's car into my garage parking place after my vehicle was moved. There were way too many materials for me to move them on my own and I ended up scuffing the paint on my wife's car when I moved it into my parking place. Incidentally, the time that I took moving the car caused me to be late for work. I'm in the Air Force and the owner of the company, Jim Thompson, knew this; I narrowly escaped the predicament he manufactured for me without a Letter of Reprimand. Had I chosen to not move the vehicle and left the task to my pregnant wife; she wouldn't of made it to work that day. She is also Active Duty Air Force, a fact that the owner was, once again, aware of. Part of the contract that I signed included a trash clause that was written in these exact words: "Removal of trash from work site when job is complete. We will provide dumpster." This came with a $150.00 service charge. Upon completion of the job the trash from the work site was not cleared up; in fact there were several disposable drink containers and other debris that was not directly related with the work at hand left in my yard for me to clean up. On top of this there were excess work materials left in front of the garage door preventing my wife from getting to her parking spot when she got home from work. I ended up moving these indoors to prevent damage from the storm that was on its way in. Upon contacting the company about this, they sent one person out to collect their excess property which I ended up helping load in the back of their truck. Yet somehow they still felt that it was just to assess the $150.00 service charge for trash clean-up when they clearly failed to perform. Jim stated that trash clean-up didn’t include drink containers and other trash generated by his employees, only materials from the actual work being performed. He ended up knocking the price down to $75.00 to meet me half way.

After the hail storm we got a recommendation to try Thompson and Thompson, so I called. Dan was so professional, prompt, attentive....he LISTENED to what our concerns were and gave us suggestions that ended up easing our minds. He told us what to expect from the insurance company, and he worked with us and them very well. I NEVER had trouble contacting him when I needed to. I am a nit-picky first time home owner and had a lot of expectations and questions. Dan always calmly responded to my calls and texts and addressed any concerns I had, with no complaints. He achieved what we thought would be impossible: an almost perfect color match to our old vinyl siding. So we saved a ton of money there! And we upgraded the roof while we were at it...now when it rains it is sooooo quiet we can't hear it! We used to hear everything! Plus the temperature in our house is much more even between the upstairs and lower level now. Thompson and Thompson really gave us a quality roof that is going to be great for years to come! The gutter work is noticeably improved too....a lot less noise now, and better drainage. I believe Dan recommended a larger size and I think that did the trick. I think our neighbors were jealous, our house was one of the first to be finished after the storm. We told the neighbors they should call and hire them too! Several neighbors did. Our house looks great, they did great work, and I firmly believe I couldn't have gotten any luckier. Dan really had a great deal of patience with me, and I am very happy to give his company glowing reviews!

I liked everything that they did. They picked up after themselves. They also provided us with gutter service. I liked them very well. They put in our new gutters as well. They were the best company for us. The quality is good; I have not had a leak. They were here when they were supposed to be. I have already called them out for another quote, because they do other stuff as well.

By far the best pre-inspection of the several that I got. It was very thorough, detailed, and explained every aspect of the work to be performed. The company's response time from initial call was very quick. The person conducting the pre-inspection was very professional. The job came in below estimate, always a good thing. The work was performed in less than one day. After the work, and after the work crew had left, I went out to walk around and see if I needed to pick up anything in my yard, or driveway. I could find nothing whatever to pick up! A very pleasant surprise! All in all a very professional and competent job. I would definitely call them again!

The installation crew members were real professionals in all aspects of their work that included old material removal, installation of new upgraded materials, and cleanup. The temperature of the day had a heat index of about 108 F and the roof temperature was between 120 and 130 F untit sundown. The crew started at about 6:30 AM and completed the work at about 9:30 PM. Even though the temperatures were high, the crew did not take that many breaks, but did consume large quantities of water as would be expected. The crew paid attention to details, not only with their work, but with protecting property (plants, shrubs, etc.) on and around the house (the house is two stories in the front and three stories in the back and has about 29 squares of roof covering). The other amazing thing about the entire project was the continual cleanup during the process, which included the use of rakes, vacuums, brooms, blowers, and powerful magnets to pick up fallen nails in the grass - one would not know that they were ever there by looking at the property, including that of the neighbors where wind-blown materials were picked up as well. We would definately recommend this company and their crew, and plan on using them to replace the siding on our house in the relatively near future.

Work was started and completed in one day along with cleanup. However, I was at work and my wife was the monitor. She was unimpressed at how the "English" speaking foreman was talked to by the boss who passed on info to the Spanish speaking workers. It was almost like "get the job done and move on." Plus, their nail guns were powered by my electricity and I had to come home from work once (twice?) to reset the breaker not even thinking they should have their own power generator. I paid 25% down, rest upon completion which was paid over two months. Half of cost was borne by insurance.

Estimate was done on-time. Cost would be a bundle and a half. The turbine from the previous job was leveled and at no cost. The tiles on the roof frustrated the roofers as they were breaking (crumbling) as they were trying to replace the bad tiles. I received a written notice of this to use for my warranty, plus I was given an estimate for gutters. Job was done while I was at work and I haven't been back up on the roof to inspect same.

From start they did well, I was a bit frustrated that it took a while to hear back from them after I made my deposit for the job. However once they scheduled the job they came, did and were gone in one day and the workmanship looks good. I feel the price was fair, and the service good. One of the things that made me pick this company was the detail that they paid attention to when providing me an estimate. Everything was covered and nothing was left to guess.

Well The gentleman that was doing the work was nice but he couldn t find the cause of the leak. In the end he said that it was rust on the roof that was causing the leaking. Then to me it seemed like he was fetching for business. He estimated the were would need $12,000 worth of work. It just rubbed me the wrong way because he had just patched the small spot in the roof and then he wants to tell me that I am having another problem that would cost me a lot of money. My husband and I would like to get a second opinion but still have not because there have been no problems since the leak. Based on the second opinion we would hire this company again.