Universal Electric Inc

Was told $95 per hr took no more then 1 1/2 hr got bill was $208.50

Two bathroom fans, two guys, $1800 later. Beware of their shopping trips and supply bill. Probably cost me $500 for their time on 3 trips. One before and two during job. Several requests but never received a detailed list of supplies or time.

Once we found a time that worked for both of us, I asked how much it would be. Was told $85. They walk in my house without putting on shoe coverings (we have new carpet) and shoe coverings should just be a given for any service coming into a customer house. The one he sent couldn't figure it out. He was here for MAYBE 10 minutes; he called someone to try and figure it out, ended up going to Menards to purchase a different switch, (that's ok), was gone MAYBE 45 minutes, installe switch and charged $200. Upon my arrival home in the evening, switch did not work. Had to keep another switch on to make the one they installed work. He sent another young man the next day after and he was here MAYBE 10 minutes (and the owner implied he should charge more since they had to come back- REALLY???) I asked if we could some money refunded and was told I could stop by the shop and get 1/2 hour refunded. He can keep is $42.50 to send his employees to school. My opinion total cost should not have been more than $100.

they were 2 hours late for the appointment without notifying customer

I contacted them several weeks ago. Never got a call from them. If they called when I wasn't home, no voice message was left for me. I will have to choose another company.

Work was done very fast and completely satisfied!

They did not call to check on what was needed. I hired a local handyman to do the job. Very upset that they did not even have the decency to call.

220 to my garage, It did not go anywhere because nobody contacted me. So why will do my own thing and not use Angies list because I’ve never had any luck with it

They arrived on time, were courteous and professional. I’m going to rehire them to do a second ceiling fan in another room. Would recommend this company.

Very smooth and very accommodating. They were intentive and professional.

Job was scheduled and performed like we discussed the worker's were punctual and very polite. They made sure I new what was happening and how long my power would be expected to be off. The workers labeled the panel and cleaned up as if they were never there. Was very impressed with there workmanship and there respect for my home.

It did not go. They came out to do an estimate and never provided a quote or called back to say they were not interested in the job. Contacted them several times and they never responded.

The workers were friendly and professional. I appreciated their positive attitudes on the job and how helpful they were. My only issue was the billing. When I booked the appointment, the boss told me on the phone that they bill at $75.00 an hour + parts. He did not inform me that two employees would come to my home. Two employees showed up which was $150.00 an hour + parts. It was the lead employee that informed me that the billing would be $150.00 an hour. In addition, I was charged for an additional 1/2 hour. I called the boss to ask why but he was not certain and "assumed" it was drive time. I like to have concrete facts as opposed to assumptions.

Fantastic! They were here in lest than an hour and completed in a couple of hours.

Very good service. Prompt and reasonable price.

It all went well. The kitchen lighting looks great. Jesse and Chris did a fine job.

The guys did a great job installing my ceiling fan. They were in and out in an hour. Would definitely recommend and use them in the future.

Had them come out to fix a fuse blowing in house and lights were off. Once electrician showed and looked totally stumped continuously checking and testing wires. He applied some fixes but just threw pieces of wire, tape and other waste materials on my floor and did not bother to clean it up. He took apart light fixtures, switches and receptacles and did not put them back together when he left. He replaced the 20 amp fuse that was blowing with a 30 amp fuse which is dangerous and can cause other problems. When he was leaving I asked what the charges were and he refused to tell me and just said the owner would be in touch about the bill. (First red flag). About a week later the same fuse blew again along with an additional fuse which may have resulted from using the 30 amp fuse instead of a 20 amp. Called them, back and then they sent two electricians with one I believe was an apprentice who stood around and did nothing. Examined the very same wires again and popped all my 20 amp fuses THAT I PURCHASED AND PROVIDED TO THEM, during their trial and error to find the problem. Claimed it was a new additional issue not caused by the first guy who was there. Again would not tell me the charges when they left. Not more than two minutes after they left the fuse popped again and again lights out. Called them back and talked to the owner who seemed very irritated and insisted it was a new problem and not due to anything they did. Another electrician came out along with the owner himself this time who was rude and irritated and again examined the very same wires. Made a fix, refused to tell me the charges and then left. After they left, I realized that the 3 way switch that did control my kitchen light was now wired to control my refrigerator and I have no way or turning on the kitchen light. I informed them of this issue thinking they would be honorable and admit this was their doing. I did not have a problem with any of this until I received the bill. They charged me for all three visits and charged me for each guy that was there at $85.00 an hour each. There was absolutely no justification to have more than one guy there. All they had was an itemized list of each guys time (Hours) he was there (Which was heavily over estimated (as I did keep track of what time each one arrived and left) and for materials actually had the nerve to list the 20 amp fuses as charge as these WERE PURCHASED AND PROVIDED BY ME. They listed these materials they used but did not have listed what they charged me for each one on the bill (second red flag). In all, they charged me for 5 different electricians with 8 hours of labor between them (Not accurate as this amount was padded) and even charged me for my own supplies. Total bill was $631.00 dollars. Tried to reach out to them with my displeasure but have not heard back. Obviously a company that in my opinion charges the customer for their own mistakes and seemed to have very shady business practices. Would never use them again and would never recommend them to anyone else.

I placed a call to get a ceiling fan installed and was told they would look at their schedule and call back with a time. Never heard back from them.

Technician showed up early for appointment and completed the work in a timely manner. Was able to figure out what was wrong and correct the situation.

They were reasonably priced for our Job, and they did a good job.

Very professional and got the job done at a competitive rate.

It went great. Waiting on Aksarban Heating to quote, so far very unreliable. Cannot move forward with electrical until plumbing is complete.

The team arrived on time and went right to work. Universal told me that I would be without electricity for most of the day as they change out the electrical panel. I was expecting a day or even two without power. I was pleasantly surprised! The team started at 9am, had ALL of the items on the list tested and completed by 4pm!

Excellent - the installer was done in about 1 1/2 hrs and cleaned up after himself. It was a very fair price for the work and excellent service for the historically poor service area of Omaha.