Thrasher, Inc.

Thrasher has been awesome to work with on my basement project.

They are very customer friendly. They go out of there way to make sure you are satisfied.

Quick and nice.

18167037939

Very disappointed with the quality of the installation. The window is not plumb with the wall and is off by about 3/4 from one corner to the next. It was not apparent until we started finishing the drywall. For $6,500, I would expect more from them.

The company was very professional from the beginning.

Their service was great and we are enjoying the final results of the egress window they installed.

They worked with us and understood what we needed. They have some pricing options available as well.

Disappointed with the feedback and response of meeting my requests in a timely manner.

I had crawlspace covered and a sump pump also they recommended de humidifier which bothers me because its loud and runs a lot but crawlspace looks good.

NO COMMENT

More expensive than other companies but did a great job and in a timely fashion. Didn t hire them for my Foundation Drainage project, but hired them for a separate sump pump and piping project.

A little pricey, but they did good work.

They were great

Workbwon’t Be done until next week if weather holds.

Explained process thoroughly. Worked on schedule. Excellent cleanup during and after.

Excellent team that did the work. I am pleased.

work has not been completed as of yet

Customer service was awful. Their electrical license had expired so, they didn't have a permit to replace the electrical panel. I had asked them about the electrical inspection a couple of days after the work was done. They said they would look into it. Called back a few days later, the guy I need to talk to was on vacation. Then in a meeting, No response. Was told it sometimes takes a while for the inspection. Called the city inspector and found no permit was issued. Called back to Thrasher, on vacation, not in the office, in a meeting were my answers. I left messages on website, phone and was told this issue was being "elevated". Finally, I was told about the license being "expired" and it would take a while for the license to be issued (a week). The inspector showed up and was blindsided by the information he was given and failed the inspection. The electrician showed up a week later to do more work on the exterior. A few days passed, inspector comes back and passed the inspection. I spent a lot of time on the phone and other means of communication with this company. They had multiple chances to solve the problem but it wasn't until the problem was almost resolved that I got any meaningful communication. I was told that I was probably going to be compensated for my troubles and that the experience was a teachable moment for them. Nope, didn't happen. I paid a LOT of money to have my basement problems resolved, but the customer service is horrible. I needed to have the inspection done before I could have a plumber do work in my basement, which is next to the electrical panel. I had lots to do in the basement and most hinged on having the plumber move a floor drain. Through the process of calling a dozen or so times, the person on the phone apologized. Maybe I'm picky, but the apology should only come from the person responsible. I was never harsh to the ladies answering the phone (there were only ladies answering the phone to clarify that I was never harsh). I was very blunt to my situation and expressed my frustrations. I feel empathy for those that answered the phone since they have no control on what is happening and the management isn't helping them out at all.

Workers were courteous and hardworking. Could not complete project but referred me to a concrete company that could. I liked their honesty and it was good working with them.

Whomever I talk to who needs their services.