Servicemaster

Only did half the job of clean up after basement flooding damage. Said their $1,200 fee was just for the first part. We had to hire additional people to complete the job. They demanded payment immediately and threatened to put a lien on our house if they didn't receive an immediate payment. They did not care that we were lied to or mislead as to total due to repair the basement. In fact, they sent an invoice for the work they did do which I received on a Wednesday, dated the previous Monday. When I called to let them know the job wasn't finished, I was told that the bill had to be paid by Friday (the next day) or they would put a lien on my house! Very rude. Do not work with these people. I would never call them again.

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1The service people arrived on time. They covered the carpet with a drop cloth and sprayed the spots. When cleaning was complete the chairs looked great and were only damp to the touch. They were dry enough to use that night. Waiting awhile to report the process to make sure stains were really gone and didn't reappear when completely dry., I can say they really did a great job!

Last June the Yukon River swelled up north, came down south and flooded in Raw High Creek, which is behind us, and it flooded this whole where we live, It was a four mile area which was flooded in The flood got our basement really bad. It is not just that the flooding but the pressure taps that river the water in from the well loaded and the pipe broke and it was constantly pumping water from our well into our basement as well How much of it was floodwater and how much of it is the well water we were not sure. It did not come into the house. There was 3 feet of water in our basement. The came in did our emergency clean up. They came in and fist of all took everything out of the basement, which was a huge chore. Books and everything had crashed into the water, mud all over the place. Part of it was septic backup as well. They came in rescued it out, demolished the dry wall and everything that had moisture content up to the ceiling. They had to clean under the studs. Then they come in and they had to clean it with power washers. They have these huge things, which has a continual flow of water to power wash everything. Then they have to go through a cleanup with disinfect. Then it takes about another week with fans on to dry out the studs and concrete blocks. We had electricity, but no furnace and no air-conditioning and it was really hot. Being June heat had set in After all this cleaning you could not tell afterwards there was anything. There were no watermarks, there was no mud paint, and you could not tell that the same place was in 3 feet of water. There are several little franchises around this area here. I don’t know if each franchise works the same way. It took a day for the franchise that came and cleaned the basement In order to fix the pipe we had to call plumbers and well people. After they did the clean up work we had to call the construction people to re-do everything pretty much how it was. We had to get a furnace contractor, and we had to get the people to do the pressure tank, the water heater, and the stem. The furnace was the most expensive. Insurance does not want us to change anything. They only want everything back to normal. SERVICEMASTER does carpet cleaning but some of them do even disaster clean up. The basement looks nice and empty. More was thrown out. I wasn’t here to over see. Things that were not in the water, or something that would not mold they brought that upstairs and we stored it in the upper level of the house. There were certain things that got thrown out that we are kind of scratching our heads over. You cannot blame them for that. They did not have any other directions. The cleanup they did was top condition. They were here within a week after we reported. The water had receded in a week time the problem was that it flooded again. The weekend that they came to clean it out they had to wade through knee-deep water from the house to the dumpsters in the driveway. So the conditions were not favorable at all, Water would still start to sweep back into the house. We were trying to put sand bags while they were trying to plug the drains. They were working under horrible conditions. They had no boots or anything. The water had gone completely down and we just had a skimmer of mud in the basement. When they had actually came back to do it the creek was over full again. So they were wearing salvage bags around their feet to save their shoes and somebody had to go for boots for all of them. The highest was 3 feet of water in the basement. My husband stuck a yard stick into the water. Water was surrounding the house and we had to move to higher grounds so that the vehicles would not get water logged. There was no back flow valve. We had a basement where we had put in the plumbing. Had we not done that we would not have been this badly off. The other houses did not have basements and they just hardly had only couple inches of water. The SERVICEMASTER came in within a week and did it quickly It took my husband a few days just to figure out whom to call, get estimates and stuff. So they were ready and able with their crew to come out as soon as possible. They cleaned it all out, scrubbed it all down, and disinfected the place. They worked well. As for price I don’t have anything to compare it with. I believe that this won’t happen again. The price to me sounds very high but they had a lot of people over to work. So probably it is reasonable for the damage. and for the number of people who had to come in and work. I did not do the price shopping. My husband did it. They came cheerfully and worked. They were young guy and they acted professional in trying to get things done. If it happened again we would know a little bit better on what we need to do. We might call around for other estimates but they would be on the list for consideration.

Very professional, offered discounts, and explained everything clearly. Would use again.

Experience was good - they arrive on time, are very concious of cleaning up after themselves, and they really do an effective job of cleaning our carpet.

I have been using them for the past eight years and really like the work they do for me. What I like best is that they always have some kind of special going on that will save money. Usually I have the same person but occasionally they will send someone different. Everyone that comes out is friendly and professional.