Renewal by Andersen of Omaha & Lincoln

On 9/8/16, I signed a cash contract for 1 standard size window to replace an egress window that wouldn't open. I was told by the salesman and the person who measured the window, I would have a November installation. I received a letter from Customer Service stating installation would take place in 8 to 10 weeks from signing, and I would receive a survey after the installation. I was finally called to set an installation date of 12/2/16 which was 12 weeks after signing for 1 standard size window. During the installation, I noticed the shipping label with my name on it, on the new window carton stated "scheduled ship date 10/11/16". So my window set somewhere for 1 1/2 months. About a week after signing the contract, I received a copy of a credit report they had done on me. They dinged my credit a $1179 cash balance due at installation. I have had larger cash contracts with other companies, and none of them ever did this. The performance of the new window does not justify the very high price, I paid for it. On a recent cold windy day, I checked it for drafts. There was a definite draft coming off the lower left side. It is no better than the older original "cheap" (so called by the salesman) Anderson windows I have. It also does not come with a standard handle to assist with opening or closing it. I never did receive that survey. They knew I was upset about the credit check and delay. But they have managed to send me 2 emails to purchase more windows. In the mail, I got 2 more promotional flyers, a Christmas card, and an invoice that showed that both of my checks cleared!

We were told to expect the sales call to last 60-90 minutes...it was 3 hours. Q:"Will the decision-makers be present?" A: "Yes" Before we were shown any product, we were subjected to a lengthy talk about financing. I asked if we could get to the product...windows and patio doors.. We were then shown a power-point presentation on the history of Andersen windows. We were told stories of satisfied customers in the area. ...stories of customer service beyond the written limited warranty. I have my doubts these are typical. We were told how inferior, wood, aluminum and vinyl windows were. We were told how great Andersen windows were. We were told all installers & sales people were employees of Andersen...no contractors or subcontractors. Please note: Even though I asked earlier, a significant amount of time as passed...we haven't been shown the product yet. Finally... We were told about their composite material 'Fibrex'. We were told how their windows are constructed. Due to too many complaints, we were told Andersen does not do staining. Too many cases being unable to match existing woodwork. "We're not good at it." After 90 minutes, he starts measuring. Spends at least 30 minutes, compiling a bid. It was nice to get a price in 30 minutes. But, it's too long sitting at my dining room table...I went to watch TV. After finally compiling the numbers, we were asked very odd questions, like "Do you trust us? Can we work together?" (I'm thinking...can you just show us the bid?!) It was too awkward. It was as though if we didn't answer "yes we trust you' or 'yes we can work together'...he wasn't going to show us the price. He talked about advertised specials (free install) and 'unadvertised' discounts...the price dropped significantly off the 'retail price'. He talked about financing again....further discounts if we paid cash...more financing talk...too much financing talk. We were asked to commit on the spot. He was too pushy. We do not respond to pressure sales. I tried to be polite. But, I got to the point where I declined to answer any of his questions. Q: "Did you have a price in mind?" A: "I'm not going to answer that." Q "What price did you have in mind?" A: (firmly) "I'm not going to answer that." Q: "Let me ask you this...is the price too high?" A: (firmly) "I'm not going to answer that." In a word...unreasonable. A 3 hour sales presentation (6:00 - 9:00 pm) is unreasonable. Being pressured to commit to a tens-of-thousands-of-dollars project on the spot is unreasonable. We have had sales presentations & prices from 4 companies in the Lincoln/Omaha area. Renewal by Anderson was the worst of the 4 by a significant margin.

They were double hung ones. They could have done a better job of the install and the cleanup. I had to have them come back and clean up broken glass. The quality of the product is good. It tends to be more expensive than others. But, so far, it has worked out well. They were punctual. They delivered when they said they would.

The experience was really good from beginning to end. Scott was my salesman. I used the coupon from Angie's List. The workers did a great job cleaning up. A few weeks later I noticed air coming in from the picture window and called them up. They sent someone out right away. Little John did a great job tightening everything up. Even though the 1st crew missed a final step the service I received from the company as a whole has been good so I don't ding them for it. They corrected the issue promptly. My windows look good and are good quality. I recently called up Scott and ordered 4 more windows. I expect the same great experience.

The sales representative came to my house to give me an estimate on the windows and a door I was looking to replace. He showed me a quote on his computer, but since I didn't sign that night, would lose a discount, so he would have to rework the estimate. I have never seen the quote or heard from him again. If the sales representative can't follow through on the providing me a quote, I was not going to reach out to the company to follow up. They must get enough business to not worry about a $20K project. That automatically dropped them out of the running.

The service was excellent. I cannot say anything bad about them. The only thing is that the salesman or the person that took the order was supposed to come out and check and he never did come out. He did not bother us because they were put in fine. I was around watching them. Other than that, they were very punctual and quick in putting in the windows. It took about half-a-day and they were very clean. These are real upstanding windows. We had taken a look at several others and these are much better quality overall. So, we knew in advance what we are paying for. They came just right about on time. We are planning to use them again when we get to save up our money and I would recommend them to somebody else to, but they have to be aware that Andersen windows are known to be more expensive than a lot of the others.

It didn't go very well. We had had hail damage through our roof and windows. We called Renewal By Andersen to have them install windows that were of the same top quality that we had already had, after filing an insurance claim. The windows were supposed to be installed by the end of August, but then it was pushed out to October due to weather and family matters. The installer had to restain all of the window trim and woodwork twice because it was done improperly the first time. They were extremely rushed on jobs which also contributed to the delay, but it took around 2 days for to complete. Two pieces of the siding fell off during the work, and they never replaced or repaired the siding. They tore out insulation, although they never reinsulated the area or applied any foam sealant. They "sealed" everything with caulk, and the entire house was freezing through the whole winter. It was cold with the heat set above 70! What we've come to find is that the windows were installed too tightly and because they were forced into place they had no room to actually seal the windows. Now we have a waters leak from the windows which is coming straight into our basement, and we know it's not a foundation problem. All my gutters are new and drain away from the site, as well. It's a serious issue, and we'd really like to have this resolved.

Andersen is not cheap but good quality never is. The sales process was straight forward and the sub-contractor who did the work was excellent. Windows were removed and replaced in 1.5 days with a Master Carpenter and his son doing the work. Looking back I wish I had provided more direct oversight to ensure that the proper insulation was used around the windows. Every window was caulked well but once the window was removed I am sure I would have spotted areas on the sides of the window opening that would have required more insulation. This is not a focus item for the installer but should be for the home owner. This was the last of the energy credit days so we were able to offset some of the expense on our taxes.

It went well. They have a nice showroom where you can see the windows ? measuring and staining went well as did installation. We were pleased with the results.

The process went well. They were professional and did superb work.

The price was a bit high, but the windows seem to be of high quality, and our energy bills actually were reduced as a result of the new windows in our old house. Large windows installed in a sun room make the room usable year-round where before we couldn't use the room in the coldest or hottest months.

I think the quality of the windows is very good and the installation was very quick and they cleaned up well after themselves. We really like our windows.

We were happy with the work. They were on-time and cleaned up well after themselves. We were comfortable having them in our home. The quality of the windows is good.

The service was very good. They did things when they said they were going to. The quality of the windows is good and the windows have improved the look of my house interior and exterior. They installers were on-time and cleaned up well up after themselves.

We find their prices to be unreasonably high because we’ve found service providers who could have done the same work for a quarter of the cost. Also, Renewal by Andersen will not include window frame repair into the cost of their installation. The installation took about 5 hrs. The installers were great and worked really hard. They installers took the time to show me how to operate the windows and cleaned up well after themselves. We paid up front. The person who came out with the estimate was on-time and noted that we would not find Andersen windows anywhere else; Home Depot has them. Once the tech came out to measure they ordered the windows and they called with the installation date and then they installed them about two months later. I felt there should have been more communication for the money spent on this project. The quality of the windows is amazing and the energy costs have gone down about 30%.

They’re responsive and prompt and installed the patio door within 3 hours. The door has been functioning smoothly since. I would recommend their services to others.

The quality and service were amazing. The prices were a little high but were well worth the money. We are planning on getting more window and will be using their service for this project. We have recommended them to others.

The installation went well and the door is of good quality. We had wished they would have stained the door as it was a wood door. They were on-time and cleaned up well after themselves.

I was told it would take a month and it took two months to obtain the right windows and sliding glass doors. I went for over a month without the hardware which created security issues. The sliding glass had damage to the wood frame and they needed to reorder it and this created a month delay and then it did not come with hardware. I went for about 2 weeks without being able to lock my door. When the salesman sold me, I specifically asked me if the slider would come with an outside locking element and it did not. While I was waiting and kept experiencing delays I asked if they could switch the promotional offer to a different period for customer satisfaction and they would not accommodate me. The installers did a good job when they installed the windows and sliding glass door but just getting it here was a struggle to get the product to begin with.

They offer a good product. They did take an extended period of time to get them installed.

We really appreciate the quality of the windows. We were so happy with our purchase approximately 8 years earlier for upstairs windows that it was a "no-brainer" as to where we would go for these windows.

There were no problems, they were there on-time and cleaned up well after themselves. It was an overall pleasant experience.

They did a nice job. I do feel these new windows do not insulate as well as the others did. The quality of the work was good and they cleaned up well after themselves. The salesman was very professional.

They miss-measured the first time, they figured that out when they showed up to install in April, now it is July 1st, and we still have no windows! Stay tuned we will keep you informed how this train wreck ENDS. All we want now is our down payment back

The window was done very well. I wasn't satisfied with the trim around the other 3 existing windows. I made calls to them and returned a survey card both requesting follow up because they billed me over $500.00 for the work that wasn't correctly done. They never followed up with me, never returned a call or anything.