REGENCY HOMES

My house was build by Regency Homes builders in Gretna area in Nebraska. My 1st major concern about this company is they do no not care of quality assurance. Why I'm saying so is because recently discovered a manmade defect during the construction process and lack of quality checks. I recently found that the hole that was drilled in the basement concrete wall to get the water line inside my house was never sealed. Due that water is leaking inside my house during this snow season. As this year we got a record high snowfall snow is seating all over and when the temperature goes higher snow starts melting and slowly water escapes thru this hole and gets into my house. I checked the dirt grading and its slopes always from my house by almost 15 degrees. I contacted Regency and told them of this and they simple turned me to various other contractors involved during construction process. I tried to contact them and they said I'll have to talk to Regency. Regency says they won't entertain this because I'm out of my 1 year warranty with them. How could I notice this defect unless I would have come across a similar situation? Also this is would not have happened if Regency would have inspected the construction process thoroughly. My second concern is since I moved into my brand new house I observed that the driveway concrete level is higher then the garage floor and due to this weather elements like rain drains into the garage. And if I try to clean my garage there is no way I can push the water out as the driveway acts like a ridge and blocks the water. Its the same when cleaning dirt I can not simple push anything out of garage. When complained about it Regency came and grinded the concrete to level up but that made more inconsistencies and now the driveway slabs are not only standing above my garage floor but also has uneven grinding to compromise the strength of concrete. It also doesn't look good at all. I brought this issue during my 1st year warranty. I would expect Regency stands for quality and fairness in resolving these issues but so far there is no luck.

We have had water damage to our home since it was built, cold air coming in from outside, and actual ice forming on the interior walls of our new home. It was explained to us that these 'drafts' are normal, and that all new houses are built this way. Amazing. The water kept coming in- for 4 years, until I isolated the problem myself. When I showed the builder where it was coming in, they cut a bunch of holes in the drywall to find out exactly where the problem was- they finally found it, but refused to replace the water-soaked insulation inside the walls. Ridiculous! I've built 5 new homes with builders in the Omaha area over the last 20 years, and I have never had a problem that wasn't corrected by the builder after the sale- Until now. After 5 years of dealing with Regency Homes, I can honestly say that they have provided me with the worst customer service I've ever seen- and I shop at Wal-Mart! I absolutely would discourage anyone from considering Regency Homes to build your next house.

There were just a few minor things wrong with my house but they came right out and fixed them. We were able to move in on time and it is a very well built home. We are very pleased with it and the building process went very smooth. I would highly recommend this builder.