Premier Exteriors

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There was a lack of communication from them to us. They did a good job but their timetable doing stuff could have been a lot better and they should have had better communication. If you like an itemized list, make sure you get that upfront. When we contacted them they set it like a month or two later than what we expected.

I called 5 contractors from Angie's List to do a rough finish above our garage for our attic.  One came, nice guy, never got quote and they had no communication otherwise.  One called often and always had excuses and late start dates but I got a quote, and then the other two didn't call back - top rated on here.  And when Jim called - he was like talking to a dream in comparison to all the other contractors we've spoken with and worked with.  He came when he said he would, communicated the whole time, was honest, his employee that came to do the work Jesse, was fantastic - I wish it was a little cheaper but the other quote we received was similar and I didn't want to deal with anyone else.  I knew dealing with this company would mean no headaches, no surprises, and fast turnaround, and I was right.  The overall finished job is clean and what we wanted/expected.

They did a good job.

Fantastic
HONEST from the beginning
"We will not know how bad utile we get into it"
Pointed out each problem as they went -  they were not pushy - BUT would not cut corners to just cover it up - LIKE the last owners had done
Clean construction site - they cleaned every night before workers went home.
Superb concrete and carpentry  work
Competent and friendly workers - pleasure to have around the property
Diagnosed other problems  such as incorrectly adjusted  drain spouts and other wood rot on the trimming - repaired at minimal extra expense.
When problems were uncovered - owner was there within 10 - 15 minutes to show additional  problems and the recommended repair.
Picked from Angies  list - HIGHLY RECOMMENDED
WOULD CALL BACK  IN A HEART BEAT

The bid amount is about $32000.  So far, they have been awesome and I have no issues with them whatsoever.  They came out right away and got everything watertight.  They are going to finish up here what they are committing very soon and they would do the rest of the siding in the spring.  I had requested bids from four different people and they were the only people who returned my phone call.

A good project overall.  There was some uncertainty about the start date partly due to weather.  But the crew arrived soon enough.  They were very pleasant to deal with.  They did a great job and worked steadily and quietly.  There was a great deal of ladder work, which was done without my hearing any complaint.
The work actually was done by a sub-contractor who , I was told, had been doing siding repair for Premier for some time.  The job took longer that originally estimated, but the crew did not rush through to meet a time-line, obviously preferring to do quality and complete work.

We live in the country and the old deck was not built to any codes.  They handled getting permits.  The demolition started at the end of May.  Removing the old footings was time consuming, but they did a great job.  The workmanship was superior.  They went the extra mile with everything.  The completion was a bit slow, but I would not have sacrificed the quality to speed it up.   The deck and stairs were completed Oct 26.

Extremely responsive and punctual. Performed work in short order, in a very professional (expert) manner and at a very fair price. Was friendly, helpful, had good suggestions, and definitely knew what they were doing. They performed their work quickly and cleaned up the work site each day they were here. 
I have full confidence that my roof will not leak and that I will call them again for my next project that needs expert help.
Definitely recommend to others.

Overall the project went extremely well.  Hampered by working in a very tight location between two houses, but managed to dig the hole down to the footing/drain tile,with no damage to either house.  Two days of rain also slowed the progress since they had to wait for the yards to dry out sufficiently to support the equipment.  The hole was cut, framed and the window installed. Once or twice a day, the owner checked the progress on site to be aware of problems.  Everyone involved was professional, pleasant and a pleasure to work with--they seemeded very concerned with my satisfication with the project.  I added to the job and had them also remove a tree that had been planted to close to my house.   when all the actual work was complete , they releveled the lawn,andrepaired and resodded the damaged areas.  Overall, I was extremely pleased with ther efforts and the job.
I will use them again.
I will be having them repair and replace some of the siding on the house that had been damaged by the tree.
I would strongly reccomend them.

The experience was less than satisfactory from a customer service standpoint from start to finish.  The company had the contract and down payment for 3 weeks before starting the project.  While we understand that other jobs were lined up before ours, We asked for 24 hours notice prior to starting the work because part of my studio was on the enclosed deck.  We received 1 hour's notice in the middle of a workday to clear off the porch. 

The day the steps were removed, one of the workers placed the materials against the back door so that no access to that door was available.  Meanwhile, there was planking but no stairs on the front.  My husband had to climb the platform and lower down a stepladder so that I could climb it in a dress to get into the house.  Beyond the inconvenience, that situation was a HUGE fire hazard.

When it came time to choose a storm door, one of the workers recommended Anderson due to the lifetime warranty, etc.  We looked over the weekend and decided that we couldn't afford it and went with a Pella.  We emailed the information to both the job superintendent and the owner and saw no one on the job site for 3 days.  When we reached them, they told us they lost or didn't receive the email.  Ummmmm, you couldn't have called or emailed?  The worker again brought up Anderson windows/doors because I had originally emailed and said we would choose an Anderson door (before we looked and got sticker shock and ended up choosing a Pella) and again I told them I was not interested.  The 1st time a customer tells you no, that is the time to drop the issue. 

The concrete guy made the statement to me that "I just want to get this job done before I get shot in this neighborhood."  First, don't perpetuate stereotypes, second if one doesn't want to work in a particular area, don't bid in that area.  Yet if the job is bid, I expect professionalism and not stereotypes voiced out loud to the person signing the check.

Two weeks after the 1st concrete pad was poured, it began liquifying.  The superintendent actually said (after viewing photos of a 3" inch hole "Looks like an animal walked across it."  We pointed out that it IS OUTSIDE so animals could cross it all day long but that doesn't explain a hole.  The holes were patched the following day while we were at work.  The company wrote off the cost of both concrete pads and warranties the job for 5 years should there be any further issues. 

Overall, the deck and the workmanship was beautiful; the customer service - subpar.  If the feedback regarding customer service is accepted in the spirit in which it was intended and used to make strides in professionalism, the company will achieve more business than they can handle.

MEMBER REPLY TO PROVIDER RESPONSE BELOW::
What the provider is missing in his response below is that while there are 2 entrances, as evidenced by the photos one of his crew members placed the materials so close to the back door that no entry could be gained.  If provider had fully read the above review, he would understand the issues that were brought up.  Did the provider even bother to READ the review, in which I address the email regarding Anderson?  As addressed above, we stated in the email that we would choose Anderson.  That was HOWEVER, prior to pricing Anderson.  Once we priced it, we chose Pella.  At that point, that should have been the end of the discussion about Anderson.  The provider STILL does not understand why the attitude of both he and his crew is offputting.  The snarkiness of his response is par for the course for the way this company communicates with customers, not just me.

Received bid with estimate that work would take four to six weeks.  Work was finished in three weeks.  Professional, courteous and friendly crews.  Finished product excellent.  No problems. 
Would recommend and use again.

After a very bad experience with the first contractor Premier Exteriors was a joy to work with. All of the workers were professional and courteous.  I am very pleased with the work they did and their analysis of and support in documenting the problems with work done by the previous contractor. Premier Exteriors cares about your property, use them with confidence!

described above.

Premier Exteriors LLC of Omaha took on the challenging task of roofing our historic house and correcting errors of a previous roofing specialist.  Taking on a three story building with a steep pitch is not for the faint of heart. Shingling a conical turret - - -one without hips- - -is difficult and doing it well is extremely difficult but Premier did an artful job of re-roofing the turret of our 1891 Victorian house.  Premier even installed the finishing touch- - -a copper turret cap and finial.  One neighbor commented that the turret looks the best he has seen it in twenty two years he has lived across the street.  Complicated flashings between the many connecting roof lines and at two chimneys are completed in such a manner that roofing craftsman would boast about.  The look of our roof is now fabulous we are assured a weather-tight cover to our house.  Premier took pains to touch up any blemishes to siding and installed gutters painted to blend in with the wholes look of our "painted" lady" and they thoroughly cleaned up roofing debris and nails from the yard.  We are pleased with the quality and the appearance of work performed by Premier and would use them again on a new construction or a rehab of another historic house.  

They were polite professional and cared about doing a good job. They kept us you informed. The crew leader assigned to our crew was outstanding the roof looks great they were very careful to clean up after completion. A couple of minor issues we did see were quickly taken care. It was very refreshing to not have to worry about anything. We would highly recommend them without hesitation.

From start to finish, I was able to call Jim at any time with questions on when the process would start, and when it would be finished. He responded to me with the dates he knew, and if I ever had a question he answered it. At the end of the project, we had a high quality window, and our lawn was clean of any debri due to all of the digging. We did of course have some minor dust inside the house as it's impossible not too given cutting through our cement well, but it was minor. I had originally thought it would create more of an outside mess, and it wasn't the case.  We are VERY pleased with the process and our new window. Great job!

We had damage to our Vostile concrete tile roof which had begun leaking into the garage area of our house. We called for an estimate and heard back immediately to schedule our appointment. They arrived and inspected the roof and took the time to explain everything that needed repair in detail. Our roof required special installation and the original roofers did not do the job properly. This eventually led to the damage to the substrate. The job was very tedious and labor intensive removing and re-installing the existing tile,  repairing damage, and  installing the proper under-layment. Everyone invovled was very courteous and they ensured the job site was cleaned daily.  A great deal of additional work was required that wasn't identified in the original estimate and they worked with us to get this done right at a very reasonable cost. Overall our experience was exceptional and we appreciated working with true professionals. We are very pleased with the quality of the finished product and we will recommend them to my family and friends.

They came out and gave us what we thought was a reasonable estimate for roofing the upper level of our split level house.  They also gave us a discount which made their estimate lower than 2 other companies.  they  explained exactly what was needed and how they would proceed.  They gave us a 2 week time period in which they would do the work.  This time period was satisfactory with us and we paid them 1/3 of the balance before they started.   They came in one week.  They had 8 guys up working on the roof and was able to remove two layers of old shingles, replaced 4 roofing boards, covered the  roof with a special rain-leak proof barrier and re-roofed the house with good quality shingles. They also removed the old wind turbin and replaced with a new one.  They were completely done and had the  yard and work site cleaned up in 3 days.  They did not  request the rest of the money until the job was completely done and they made sure we were satisfied with the work.   One accident happened while they were replacing the boards.  They took the old boards off and while they were trying to get the new boards in place to nail down, one of the workers slipped and fell down between the rafters.  He put his foot through sheetrook into our bathroom ceiling.  They sent a repairman who replaced the sheetrock in the bathroom ceiling, plastered the ceiling and then came back after it was dry and sanded it down and painted our bathroom ceiling for us.  He did a good job and you can't even see where the damage was.   They did not charge us a penny extra for this work.  This company was very good to work with.  We will use them again when we replace the roof on our lower level.  Also we want to have a deck build later and will call them again for t his work.     We were satisfied and would use them again.

It worked out just fine.  We did some research on Angie's List and they were one of the ones recommended.  We had a few companies come out and give estimates and we went with them.  They did everything that was expected.

All went very well

It took about 6 weeks from the date of our first phone call about the shutters to have the work performed.  After the first call to Jim it took a couple more calls to have someone come out to look at the shutters.  They were going to order the pressure fit pegs and give us a call to come out for the work.  Two more weeks pass and we advised Jim via email that we now had loose shingles as well.  Then we we started finding shingle pieces in our yard.  High winds and rain storms continue to coast through Omaha so we start becoming worried.  Eight days pass from our last email to Jim and Greg calls and said he would be out in a day or two to do an estimate.

Two days later, we get a text from Greg asking for our email address.  Then an email asking if our roof was leaking (we didn't think so but didn't really know).  On the 3rd day we left voice mails for Greg and advised we were so happy with our last job with Premier and thought they were very fair so we did not need an estimate, we just wanted the work done so we could quit worrying about our roof and listening to our shutters bang the house.  No response.

On the fourth day (a Sunday) we emailed Jim with a timeline letting him know it had been six weeks and many phone calls and emails and no one has yet to give us an estimate or do the work.  Also advised Jim and that we were fine with no estimate, and if they were simply too busy we were fine calling another company.  We just wanted to work with someone we trusted if at all possible. 

Monday morning we get a call from Greg and he is sending out someone to do the work.  We were not home when the work was done but shutters are not banging, they look tight to the house and we don't see any shingles standing up anymore.  We get our invoice and it just says $500.  So I asked for a breakdown of percentage for shingles v roof and got that from Greg, but when we asked to know what they had to do on the roof there was never any response back.  Curious homeowner just looking to see how many tiles had to be replaced and how bad any damage was.  But no response.

Overall:  terrible communication, no idea of what work was really performed on the roof (our bad - never, NEVER going without an estimate again, even if the roof is leaking) and we really felt like our small job was squeezed in because we were being the squeaky wheel.  Well, $500 cash out of pocket is still a lot of money to us.  And after our last review for Premier became a 'Page of Happiness' on Angie's List because Jim was just wonderful, we expected more open, honest communication.  We understand issues and delays and sometimes forgetting about a customer.  But to blow us off over and over and then act like we were done a favor makes this one a 'Page of Saddness.'

In response to the 'Provider Response' below:  Our roof, siding and shutters are original to the homebuilder.  When we called Premier Exteriors it was for an estimate to REPAIR shutters and then, a couple weeks later, the roof.  We never stated that Premier had done ANY of the original work.  And we did not expect this for free, we expected to pay for this.  We NEVER originally tried to contact the original company (the homebuilder) and thus had no frustration with them.  Our frustration was with a lack of response by Premier.  We politely asked several times if we should call someone else if they were too busy but we kept being told we would get taken care of.  Responder below must either be unfamiliar with the phone/email history of this job or has confused this job with another.

Premier Exteriors is an easy rating, it is all A's for excellent!

Timely response, great workers, extremely careful, no damages to things that were quite close to the garage they demolished, and cleanup was much better than expected.

Somehow they were able to bring the garage down without causing damage to anything nearby. Don't know how they managed it, but they know what they are doing!

The name Premier Exteriors made me expect a high price tag, but it wasn't so for this project. The estimate was a pleasant surprise and work was completed for just a bit under the written estimate.

Jim was quite helpful and easy to work with.

This company was my 1st choice hands down! 

They walk you thru the job step by step and offer great advice.  They keep in touch with you and make sure all is ok and that your satisfied with contractors and each job. VERY HONEST AND PROFESSIONAL!!!

Siding had water damage from rain and ice.
Jim was the only contractor that went the extra step to say he would replace the under sheeting as well as adding Tyvek to areas.  The job took about 10 business days start to finish. 1st day measured the siding. 2nd day dropped the materials off. 3rd day stripped front of garage and chiminey to sheeting to see what needed replaced.   All of front from top of window down was replaced and all of chimney from gutter down was replaced. 4th/5th day use to allow studs and insulation to dry out. 6th day replaced the sheeting and most of the chimney siding was put up.  7th day the front was started and chimney was finished caulked and painted.8th day the front was finished caulked and painted. Jim called to see how everything turned out if we liked the job. We told him that there were areas that needed additional caulk. The workers came the next day to complete the caulk in areas that they missed and repainted the area.
They did a very nice job.  The workers cleaned up after each night. Making sure they picked up small pieces so our dog would not get into them.
Jim's price was a little higher than other bids.  But the other bids did not consider the sheeting and Tyvek that needed replaced. I would highly recommend this company.  If there is a bad storm in Omaha causing damage to the exterior to my home I will call him first.