Pella Windows & Doors of Omaha & Lincoln

it went great, they did everything they said they would, when they said they would.

Windows were exactly as ordered and installers were very proficient. The door unit had different sidelights and transom from the contract. When the replacements were to be installed, a defect in the door frame was detected. A complete new unit was immediately ordered. Pella corrected the order without hesitation. Very pleased with the product and workmanship of installers. Communication throughout was very good. Very pleased with the customer service.

It went very well. Arrived and finished as scheduled. Workmanship was top quality.

I built a new home and because of Pella's reputation for quality windows, chose to use their product. In about 8 years, most of the windows were rotting along the bottom presumable due to moisture. After doing some research I found that for about a 7 year period (late 1990s-2002ish) they installed windows that are ALL ROTTING. When I contacted them, their response was "oh yeah, we have improved them now. Your warranty was only for 7 years." So I have a houseful of Pella windows that I am having to replace one by one. OF course, they offered to give me a little discount if I replaced them with Pella windows. No Pella windows or endorsement from me! If you choose Pella, be prepared to replace them all in less than 10 years!

The crew of 2 cut out the windows carefully. (2 of the windows were having wood sills and trim installed, but the third used the existing drywall, so careful cutting was important.) Old windows were removed. No breakage. Definite lack of insulation around windows. (10 year old Celebrity Home) New windows were installed, insulated, caulked, and trimmed. The wood for the sills was not wide enough (measuring had been done on 5-1-15) so 2 of the windows were finished on 6-9-15. The windows do not leak, though the real test will come when we have heavy rain and high winds from the Northwest. The windows are quieter. The AC is right next to one of the windows and I actually had to look at it to make sure it was running. We can see out of the west facing window now. I hope that in winter the windows will be warmer. The old ones were a bit drafty.

Previously, we had replacement vinyl windows - three in our master bedroom and bathroom, one in our family room, a bow window in the living room and a new patio door. We were pleased with all the products and the installation - that time. All that work was completed in one day and the product was great. Now in Spring 2015, we decided to finish out all the windows in our house with Pella. Naturally,we would want the new windows to match the existing ones we bought in 2013 and paid $10,000 for. Apparently Pella does not get that! I used the same salesman (Roy), who was great. The problem started with the measure person - Tami. DO NOT LET TAMI IN YOUR HOUSE! For some reason, Tami decided to measure all our windows an inch or two smaller than the current size. This was for our two guest bedrooms and dining room (sliders) and for our kitchen above-sink window. I had asked for the SAME EXACT windows as we bought in 2013. On May 15, we had the installers come. Since our previous job involved four plain windows, a bow window and a patio door, I thought three sliders and a kitchen window would not be a big deal for them. My husband was sick, so he was the one home for the install. The installers had questions, so they called in AWFUL TAMI! She was the one that ordered the windows too small. So she instructed them to build white frames around the windows so they would fit. This took extra time and more supplies. The crew worked all day and did not finish all three of the slider windows, because they didn't have enough of this white trim. Keep in mind our other Pella windows have oak wood trim. The installers didn't finish, didn't even start the kitchen window and said someone would call us on Monday. No one ever called. On Tuesday, May 19 I emailed my sales rep, who immediately got someone to contact me. I then talked with Mario, who has no customer service skills. He came out to our house at lunch - necessitating us to take time off work to meet with him at our house. Mario told me I just didn't know what kind of windows I wanted, even though I clearly wanted THE SAME EXACT ONES I ALREADY OWN! He did his best to convince me I was wrong, but I insisted I wanted the product I had ordered. Days passed, finally a new install date was set after I called and argued several times. it was set for June 12. The installers came again and quickly ripped out the windows I DID NOT ORDER and installed the new ones. This left a giant mess around my windows with chipped drywall and rough edges. They worked on the kitchen plant window,but didn't finish. This necessitated them having to come back on Saturday. They still did not 100% finish, so they came back during the following week to finish up. Then we noticed one of the windows in the bedrooms had a poor quality - messed up sill. Once again, I had to ask Pella to come out and view this issue and replace another piece. So all in all. . .with meeting with the sales rep, taking off work to have the install, meeting with Mario to get stuff fixed, I would say we wasted 26 hours of our time and vacation time to get this "simple" job done to our satisfaction. That does not include the hours my husband had to spend filling in chipped drywall, sanding and now buying paint to repaint the walls in our dining room and guest bedrooms because of the damage done by Pella. I wouldn't allow TAMI FROM PELLA into my house to measure if I were you - Pella used to be a good quality product but has clearly gone downhill fast.

The $9,258 cost for seven windows includes $1,050 for staining and finishing the interior wood on the windows, $392 for matching new interior trim, and $665 for new brick molding. The windows were all installed by a contractor, primarily due to one of them being part of an insurance claim; however, Pella's sales guy, Ryan, assured me the contractor had great expertise in installing their windows and had installed "hundreds of them." Pro's: Overall, the windows look really nice both inside and out. They seem to do a really good job of sealing out temperatures, wind, and noise. Having the windows and new interior trim wood pre-finished, although pricey, was well worthwhile as they did a very nice job. The new interior trim is almost a necessity, as it is slightly wider than the old trim and thus covers up any prior "trim lines" in the paint along the edges where the old trim was previously installed. The two-point, single-handle lock on each window is a really nice feature. The windows are very easy to open and close, and to clean inside and out. Con's: I was disappointed by the quality of the milling on some of the wood on the interior of some of the window frames; it borders on being somewhat coarsely milled, with a rough-to-the-touch feel and appearance. For the grade of window, I expected better. Almost every window had a smeared, globby "rim" of excess adhesive sealant quite visible around the entire edge of the glass - sometimes more than 1/8" wide. The display models in the show room certainly didn't look like that, and in my opinion that should have been taken care of before the windows were ever shipped from the factory. When outside air temperatures are near or below freezing, the new bathroom window fogs up just as quickly and thoroughly when the shower is used as did the old one it replaced. The window screens use a metal "quarter-of-a-pie" latch that rotates into a small slot in the window frame to lock the screen in place. The tips of the metal latches extend beyond the screen frame even when "retracted", and so it takes very great care when removing the screens to avoid scratching the window frames. Ryan, the sales guy. was great right up until the windows were installed. After that, I called three times about some missing, tiny screws that hold the crank-handle cover on; he returned the first call promptly and told me he would mail them to me shortly, but never returned any subsequent calls when they failed to show up. The contractor finally made the trip down to pick them up. And last, when the upstairs windows were being installed the contractor fellow doing so came down and told me he was going to lunch. When I went upstairs an hour or so later I found that, on a hot, very windy and dusty summer day, he had removed the double casement window - in the room that houses my computer, printers, and other electronic equipment - and left totally unprotected an almost four-foot square opening in my wall... for the 2 1/2 hours he was "at lunch." Also, almost every screw used to install the windows was put in a visible location, rather than around the periphery of the screen where they would have been unnoticeable. Quite obviously, these things were not Pella's fault; but had Ryan not given the contractor such a glowing recommendation, I might have handled things differently and had Pella install the windows.

Placed a 50% deposit to proceed with the order. Since Pella is only game in town, I have no choice but to go with them. Update: Long story short, I am still waiting on my window. Pella was scheduled to replace the window 3 weeks ago but called on the morning of replacement and informed me the replacement glass was broken and they would have to order me a new one. Ok, mistakes happen so we rescheduled for today, July 8 at 8:00 a.m. As of 9:00 a.m., I have not heard 1 thing from Pella about whether or not they are coming. I do not write many reviews since I am pretty easy going and am easy to please. I am shocked at the lack of professionalism and how little my business is valued. Pella makes a fine product. However, the customer service of the Omaha team is a resounding F! I will be sending the home office in Pella, IA a letter since I am sure they would be interested. I know Pella responded with a form letter to my post on 5-29 and I have seen zero action taken.

We are so happy that we went through Pella. Ryan (our sales rep) is truly incredible and very easy to get a hold of when needed. He was prompt, professional, patient, knowledgeable, and a problem solver. When it became apparent with our entry way replacement that we would be spending way more than we budgeted Ryan was able to present solutions to what we were wanting. I still stand in awe at how nice our entry looks. In fact our neighbors complement us on it and what they like about it instead of the simple, "hey, see you got your door replaced looks good." We get the, "Wow, that door looks great! I like how it accents the brick arch in front of the door, and we love the glass in it." This step of our project was an install of a 8' foot 3/4 light front door, side lights, transom, and 7 floor to ceiling windows in the basement. It has been my experience that issue do arise on most remodels and it is the mediation of those problems that set the good and the bad apart. We had some issues that came up with our install and all were taken care of quickly and with zero hassle. We have moved onto phase 2 of our remodel/replacement project and are currently working with Ryan from Pella to get it done.

It was very good. We had very good luck with them. The salesman was actually a neighbor of ours and she came to our house and helped us figure out the dimensions and everything. She came back after it was finished to make sure that it was right because someone else came in and installed it. They did a really, really good job. We are going to call her back to replace two more of our windows. It was a sizable little investment for us. It was a fair price. They are not known for being cheap but for having high quality. The door is very high quality. They were very responsive and they came when they said they would. She was very professional.

It went very well and they did it right the first time. They were here when they said they were going to be here and it was done when they said it was going to be done. There was no drama, I like that.

It did not last a year so they came out and replaced it at no charge. They put windows in a couple of years earlier and they were not cheap. The doors are all under warranty.

It turned out very good and I would very much recommend him. It was a big window so it was expensive. This was the third window we have had them do. They are the only company that we have ever had to put windows in and have never tried another window company. Their quality was very good. Their responsiveness was good; we have never had problems with them. Their punctuality was good; they came at the time they said, so that was good.

The product was great. They were professional and they cleaned up everything. The windows are great. It was a good experience. It was expensive but it was worth it.

quickly and smoothly, no problems with reomoval of old and new replacement

The Pella west lower level window was installed in 2012, and has had continual leaking problems on the top right inside since that time. Pella representatives came out, and insisted that the window was not causing the leaking problems. We hired a roofer to inspect the roof, and the area above the window; no problems were found. The roofer sprayed our garden hose on the siding just a few inches above the window, and the window leaked profusely to the inside. Pella took the window cladding apart, and told us that, at installation, the metal cladding was cut incorrectly at the upper corner of the window. Pella did repairs to the outside, and repaired the extensive damage to the inside of the window, and said the window was now fixed. Around March 2015, serious water damage was noticed to the siding below the window. We consulted numerous siding contractors, all of whom stated that the problem was the Pella window. The contractors noticed that the extension portion of the flashing at the top of the window had been cut off when the Pella window was installed; the Pella window had no flashing. The contractor indicated that the window must have flashing. To correct this matter, we hired a contractor who installed appropriate window flashing at the top of the window, and placed four (4) new siding panels surrounding the window. John Noel, Pella General Manager, was present to witness the soaking wet area below the window. Pella paid for these repairs. As of December 13, 2015, the window started leaking again at the top right inside. We have consulted many window professionals, and have come to the conclusion that, in addition to poor installation, the Pella window itself must be faulty. Despite all the repair work done, and paid for by Pella since 2012, we have no other choice but to replace the leaking Pella window. The window was replaced 3/11/16 at our expense of $1,600. We are asking Pella to refund the cost of this Pella window, or, at the very least, reimburse us for the new window purchase price of $1,600. Complete documentation and photos available upon request. PS: We have spent more than $27,000 on Pella windows and doors since 2012. It is our sincere hope that the other Pella windows & doors do not leak. As of this time, the other Pella windows & doors have not shown leaking problems.

Install team very professional and thorough. Sales team not educated about the product line. We specifically talked about the blinds we wanted to hang on the new windows in one of the rooms. After the install, we found those blinds do not work in those windows. We purchased grills inside the window, and every time a door is closed or a large vehicle drives by, the grills rattle against the glass. Pella has told us that this is 'normal' and they will not change them. We are extremely disappointed that we paid top dollar for what we expected to be top quality, and we are to expect that they rattle all day? Will never purchase Pella again.

Installer did a great job. Very clean and professional.

The install was done in a professional manner and they did a really good job. The only complaint I have is they broke one of they windows in shipping so they had to reorder a new one. 4 weeks later it came in but was made wrong. So again they had to order a new one. Finally after 2 months the job was completed. We are very happy with the new windows and doors, it just took a while to get there.

sales and installation was prompt and professional, sales associate came out to the house and was not pushy, Pella matched the new trim to our existng wood floor shade, we had some adjustments that needed to be made on the patio door after a few weeks- service was polite, prompt and professional, we have been very satisfied with the quality of the windows and door - but they were expensive compared to other companies

With 3 kids and 3 cats our white carpet gets some bad stains,so we get them clean quite often. All Pro provided great quality work at a great price. Some other carpet cleaners are way to expensive for the same work.

They were excellent, and they were also the highest bidder. I work on constructions, so I'm pretty critical person. They could'nt have done better. They did everything right, and they weren't pushy. I like their products. We have an older house where they offered an option on our window service. I'm just more than pleased by them. Their windows are nice, and they did an extra trim work for me.

This has been a bad experience for me. Overall, I don?t think enough attention to detail was paid up front by Pella. And I should have paid more attention as well. One of the window panes in a double window in one room was measured incorrectly. The widths of the 2 panes were actually ¼? different from each other. The widths on the new windows installed are identical. For this reason, one of the custom blinds doesn?t fit one of the new windows as well as it did before in the old window. I was never told that two of the bedroom windows would be equipped with different opening and closing hardware due to egress requirements. I was under the impression that egress would not be an issue. I was told the work would take less than one day. The work took 6 days to complete. The delay was due because the window stops first were not stained the correct color and then because they were not designed to be used with the custom blinds I have on the windows. After several attempts to fix this issue the installers were able to work this out. A big thanks goes out to the installers for figuring a way to change the window stops and solve this issue. A major problem was the cost of the job. I was quoted a price of $6161.65, on June 11, 2013. But that price was changed to $6675.47 when I signed the contract on June 25, 2013. I was told that this was because I did not sign the contract by June 20, 2013. This June 20th date was to mark the end of an (installation) sales promotion. I was scheduled to sign the contract on that date, but when I called to request more information from the salesperson he suggested that I wait for a later date finalize the (on or about June 25th) in order to take advantage of a different promotion (0% interest installment payments). When I asked if I could take advantage of both promotions I got the impression that I could take advantage only one or the other ? but not both. I believe the salesperson used the word ?or?, which made me think I could take advantage of either the first promotion (installation) or the second promotion (0% interest installment payments), but not both. When he showed up to sign the contract, I got the bad news. The misunderstandings that I had with this company have been very stressful for me, and have cost me over $500 more than I had planned. I can only say I am glad that I chose to replace only half the windows at this time rather than all of them.

We are very happy with it. They were professional, and did the job how they said they were going to do it, and when they said they were going to do it. We were very pleased with the service. The quality of the product is outstanding. Their products have a 10 year warranty. They didn’t do and handyman services for us.

Up until recently, we were very satisfied with the work Pella had done. We were having issues with leaks on some of the builder grade windows originally installed in 2005 when the house was built. In 2010, we initially replaced 6 windows. 6-8 months later we decided to have the most of the rest of our windows replaced to match, about 16 more in two separate installments. The windows themselves all appear to be good quality. The install teams were prompt, and worked quickly and neatly. Some of the finish work was a bit rough, but nothing to complain about. This summer during one of our regular strong thunderstorms, I noticed some leakage on one of the original 6 windows. The next day I called Pella to inquire about warranty service. I was informed that parts and equipment have a lifetime warranty, but since we were past the two year point, we would be charged a $110 service fee for a visit, plus any additional labor. I wasn't thrilled, but scheduled the call. Bottom line, the tech came out and told us the caulk was failing on all six of the original windows and needed to be replaced. He did recaulk the worst spot on the window that was leaking, but told us that it was a homeowner responsibility and wasn't going to fix anything else. He still collected his $110. I called the Omaha Pella folks to discuss the problem and was again told that caulk was a homeowner responsibility and that the caulk should be inspected annually. I told them that leaks on windows installed less than 3 years ago was indicative of a substandard installation job, and not failure of the caulk, as today's products are designed to last well beyond 3 years. Unfortunately, they didn't see the situation the same way and told me they wouldn't help. I've been a homeowner since 1991 and have NEVER had windows leak due to failed caulk. I don't think it's unreasonable to expect replacement windows to remain leak-free for less than 3 years. Obviously the caulk failed and is allowing water to penetrate. That clearly indicates they used a substandard product or failed to apply it properly. Pella's failure to stand behind the work and not just the product precludes me from recommending doing business with them. Great windows+poor install=poor outcome. The fact that they wouldn't fix the issue, even after paying for the service call just makes it worse.