Nebraska Furniture Mart

It was installed, I thought the guys who installed did a good job. About a month later, couple of the planks to raise hence it lost the adhesion. I called Nebraska, the it took 2 months to send an inspector. The Inspector determined the issue was with the quality of the installed floor and not the installer. So I called back Nebraska about the resolution... as frustrating as it is, the person who is handling claim is out of office. This happens always, if you are lucky at the fifth time, you will reach this person and each time they are sorry and they give bs why it was done. This is my 10 month since I start my claim. So frustrated.

I think that they did very timely job. They did in the time frame that they said they would because they had to tear up the old carpeting and put in the new so that was done very well. The only thing that they could improve possibly on some of their finishing work like along the walls and that is not as good as the previous installers.

Chris Schenk was quite responsive and professional in all that he did. The results were outstanding!

They could have had me deal with the same person from the beginning to the end of the process instead of having to deal with so many different people. I would consider using them with the same, specific installer again. I would use them again if I had the same identical installer.

Two men moved the w/d into the basementof my rental house. I had purchased hoses at the Mart for connecting to the hot and cold water. They told me these were too short. They didn't have longer ones in the truck. They stretched them tight and made them work. They were concerned that they would need shims to level. They had no shims with them. They connected the expandable dryer vent to the dryer and to the outside. It was too long, so they coiled up 3 feet of it on the floor behind the dryer. Then they attached the dryer drain hose, which was too short to fit into the drain pipe. They didn't have longer pipe in the truck. I offered to go to a hardware store and get an extension for the drain pipe. When I returned the men were gone. I drove to the Mart to tell them my story. I spoke with the Customer Service person, who placed an additional order for another installation with the correct hoses. This was to be done a week later. I was clear that the installation was to be at my rental house. They would call ahead so I could meet them. On July 6 another team arrived. They were coming to install a dryer vent hose. The order at the customer service counter specifically said that this was to be a washer discharge hose. They explained that their order stated dryer vent, and showed it to me. That's what it said. They left although they were sympathetic, they had to go onto another job. I went to the harware store to get a longer discharge hose to do the job myself. I called customer service. They removed the $79. fee. When I arrived home, a NFM truck pulled up. I asked them why they were there. They said they were to install a washer dryer. I explained that there was no reason, as two teams had already tried. They were at the wrong address anyway. I explained my story and they were willing to follow me to the rental and rectify the situation. They had no tools or hoses. I showed them the hose I had purchased at the store. They clamped it on (borrowing my screw driver). It was too long, so they borrowed my utility knife to shorten it. They stuck it down the discharge pipe with a distict crimp in it. I asked them to start the washer to see if it worked. Water sprayed out from the joint. They tightened it, and left. When asked why they didn't carry different lengths of hoses or tools they said,"That would mess up the truck." (They are driving big moving truck size vehichles. ) Later that night I got a phone call from NFM that they would arrive the next day to install a washer/dryer. This was the 4th team that had called for the same washer /dryer. I explained that they were the 4th team and that three teams had already been misinformed and ill prepared. Honestly it was laughable at that point. I called a plumber to make this W/D work. He noted the 3 feet of coiled dryer vent would collect dryer debris and block the vent. In addition the crimped discharge hose would prevent the washer from emptying into the drain. Not only was the NFM experience time consuming and expensive it also could've been dangerous. The various installers were referred to as "independent contractors". They drive NFM trucks, wear NFM uniforms, deliver NFM merchandise. They are dispatched to their jobs by NFM. ]Is the independent contractor designation a legal loop hole to distance NFM from shoddy installations?

Very satisfied with our sales experience from Rick @ the NFM. Carpet is exactly as we hoped: cushy, love the color and feel of the carpet. The installation from Jason and his crew was even better. Took them longer than they anticipated but that wasn't a problem. Worked with us to accommodate whatever we needed. Paid them to move furniture, no problem. He even came back after the install to seam together and lay some remnant pieces in our furnace room. Very excellent install; ask for Jason for your installer if you purchase @ NFM. We purchased the Mohawk SmartStrand carpet with a Mohawk pad.

Buying, receiving, and the install were great. But what happened here has to do with their accounting department. About three weeks after receiving our washer, we received a check in the mail from NFM for around $170. I called them and told them that there must be a mistake and that they didn't owe us money. They assured us that they did. Turns out that money paid for the warranty. So we lost the warranty because of their error. A month later they told us we could apply that money back to the warranty but we couldn't afford to do that.

NFM hired a third party person to install the ceramic tile. At first it seemed that he did a great job. But as time went on, the grout has been cracking. We have had to had the Grout Medic to come out twice (will be coming again for a third time in the near future) to do the repairs. According to the Grout Medic, the installer didn't use enough glue. We contacted NFM regarding this the first time it happed which I think was less than one year after the install but they would not help us They said that too much time has gone by. I would not recommend buy any ceramic tile from NFM. They don't stand behind their contractor's work.

Since Angie's list didn't exist back in 2006 and what happened to us is still clear, I thought I would let everyone know what happened to us. First NFM hired a third party contractor to put in the new floor. They did a great job but decided to put all the sawdust down our ducts. When our air conditional would come on it start snowing sawdust. We had to hire someone to clean the air ducts to fix that problem. NFM sent a photographer to our house to take pictures but he was more like an attorney. He gave the impression that he was making sure that we weren't going to take legal action.

They delivered the wrong refrigerator, but they rectified the problem to our satisfaction. Furthermore, the people with whom we dealt were professional and friendly.

We had new and quot;tileand quot; installed in two bathrooms. I like the look of stone tile but don't like grout lines and other issues that come with tile. People that actually have travertine in their homes have mistaken it for travertine. The sales staff knew their stuff. The installer also did a fine job. However, the job took two days, and my husband had only taken one day off work. The Furniture Mart adjusted the bill to reflect some changes in the installation and sent us a gift card to thank my husband for taking the second day.

They showed up on time and worked hard all day, getting the install done in one day. We were very happy with their work!

The salesman was very patient and informative. He made my husban feel like he was the salesman's number one priority even with the line of other customers needing attention.

The installers were very professional. Everything was moved out expertly to lay the carpet. Can't tell where it was seamed even almost a year later. Very pleased with the service provided.

Nebraska Furniture Mart's contractors are wonderful. I was here. I watched them start to finished. They did a professional job. I love my floors. They did not take a long time but took their time. They were professional about what I needed to make it last. Price is reasonable and they gave me a warranty. Anything that would happen to my floor, they would come right back. They came out, had enough workers, responded really good, did my floors and told me if I had any problems or anything I was displeased with to give them a call. I was not displeased at all. They were on time, brought just what they needed, put the floors down and they were gone in a couple of days. They were also really professional. I had checked them out to see how many floors they did before and how many complains they had and there was none, none for me either.

I went to the Mart in 9/13, ordered and paid $1k as a deposit on carpet for my large basement. The installer came to install it and had to stop because of 4 inch wide seams running across my basement. I picked out new carpet, had to wait until 12/14/13 for installation. The cutter, a Mart employee, called the installer, a sub, halfway thru the installation to tell him the carpet was defective--and quot;delamimnating.and quot; Apparently the Mart should not have released the carpet to the installer since it was defective. As it was a week before the holidays and I was not immediately available to speak to the installer, he elected to finish the job. The Mart then sent out an and quot;independent evaluatorand quot; who agreed that the carpet was defective and would not last. Next,I made a long line of phone calls to the Mart carpet department and customer service. I could get no answers, and even was told I could not speak to the supervisor b/c I am not and quot;important enough.and quot; I eventually got a supervisor on the phone by using the online chat room, who gave me a name and number. Initially, I had been offered a and quot;$2000 credit and quot;to remove and replace the defective carpet, or wait until it went south and the and quot;manufacturer guaranteeand quot; would and quot;take care of replacing the carpet but not the installation.and quot; Eventually, with threats of legal intervention, I got them to remove, and replace the carpet at no extra costs, with no real discounts or reimbursement for my trouble. In the interim, I received harassing phone calls about scheduling the installation-with no resolution of the bill and then more calls about scheduling, even after it was scheduled. I also received harassing calls about payment, both at home and work,even when I had no resolution. There was never an apology, little interest in providing decent yet alone adequate service. I was a long time customer and will never go back for anything. Update is that after all harassment and rudeness from them about the entire project, but especially about payment when I had no resolution, I was genuinely afraid not to pay their bill in full, immediately so I would not be sent to collections. So much for and quot;36 months interest free.and quot;

The process was excellent from beginning to end. They were right on the bid price and the timing was right on what they said. The installation was great and the slab was wonderful. And I would highly recommend them.

The process with the salesman and the floor tech was outstanding. They gave me a better price than 3 other places and were very professional in all aspects of the estimate process.

They do mega business in town and all over. They were absolutely excellent. I had the whole bottom floor of the house recarpeted. The three men that they sent had worked for the company for years. They were on time, delivered a beautiful product, excellent installation. It was Shaw carpeting which is top of the line. It is a giant company and they sell everything. They did a beautiful job and I would recommend them for carpet installation. They work with you on everything.

Their prices are OK but they aren't much better than the sleep shops in Kansas City. They have a very good operation and the delivery was very good. The main issues for me was I wanted a Stearns and Foster mattress to replace the one in my master bedroom that was 25 years old. The sales associate said that they got rid of Stearns and Foster because there were too many problems so I believed him and bought a Simmons product. Well, the Simmons we was horrible and are back felt the pain after a week. I then looked up Stearns and Foster and found out it was running strong and it was the same company as Sealy. When I went back in to re-select, the salesperson told me they had this Airloom mattress that was better than Stearns and Foster. I had to pay more but I still bought it. Bigger problem! It is also awful. I sold it on craigslist. I had to go to Kansas City to Mattress Firm to get a Stearns and Foster and it has been great but I have spent way to much money. On top of that, the salesman in Knsas City told me that NFM doesn't have Stearns and Foster because they didn't follow some rules or they weren't paid enough by the manufacture to have it on their floor. So this what I learned. NFM gets puts stuff in their store based on how much that company gives them then they use that money advertise to make us think they have the best product. What? They should have the best product available for their customers, not offer product based on how much they get paid.

We went to Nebraska Furniture Mart looking for a bedroom set and two living room sets. The store is huge allowing us to choose from a large selection with most merchandise in stock for immediate delivery. The sales staff are very knowledgeable, polite and courteous. After making our selections, delivery was available for the items we purchased within a few days. They contacted us the day before our scheduled delivery to confirm and to give us a time frame for the delivery. They always arrived on time. Upon arrival, the delivery personell were polite and courteous. They took exceptional care when delivering the furniture and the assembly was done rather quickly. We have since gone back to purchase a Television, another bed and more recently a refrigerator and dishwasher. Each time we have gone we received the same polite, courteous and professional service from start to finish.

They were very professional, very helpful and very knowledgeable. They have a ton of inventory to look at. They have everything from coasters all the way up to TVs and couches so it is a good store.

We ordered carpeting for the entire house. The sample in the store was beautiful. After they had removed all but one room's old carpeting, they discovered a white spot in what would be the middle of the living room. They installed the bad carpet, since they had already taken the old carpet to the dump. The seams were very visible. They reordered the carpet (it took at least two more weeks) and were to come install. They showed up a day late. It has been one year and the seams are still all very visible and NFM won't do anything about it. I have contacted them multiple times regarding the seams, to no avail, so I just gave up. The NFM installer said they would make sure we were satisfied, but they told us it was the kind of carpet. If this is the case, why didn't they mention it when we were ordering for the whole house?

The workers that came out were very prompt. At first he wasn't that courteous, but later in the job he kind of turned that around. The service guy worked with a radio which I thought was kind of strange. He appeared to be singing while on the job. However, he did a good job on the floor. He even through in some floor material that he didn't charge for which Nebraska Furniture Mart discounted for us. It is a very good business.

They were very good and careful not to bump anything. They put padding around the doors so they didn't bump any of my doors.