MOLLY MAID of Central Omaha and Council Bluffs

Very professional and quick. Showed up right on time. Cleaned while I worked from home and was very respectful. Cleaned my whole house within two hours and had it spotless when they left.

The only one I've ever used. They were here for 4 or 5 hours. The price was fine. It was good.

Excellent, I hired Molly maids due to a time constraint that I had. They exceeded my expectations. Great job on my blinds. i couldn't have got them that clean. I would and will hire them again.

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After calling around and getting less than friendly greetings from receptionists I finally found Molly Maids. I was very impressed with the gal who answered the phone. She was very friendly and didn't mind my questions (you only get one chance to make a great first impression.) So I scheduled a I meeting time with Rick from Molly Maids on June 17th. He came out to our new home that was 99.99% finished. Rick gave me an estimate and said he could fit us in the following week. I found him to be very genuine and passionate about his business. Well, Rosa & Anna came out to the house and I can't tell you what a fantastic job they did. New construction cleaning is a totally different beast. Drywall dust gets everywhere! Rosa & Anna started from the top and worked their way down. Inside all the cabinets, tubs, shower, mirrors, utility room, storage room, windows, doors, hard wood floors, tile etc... These are some detailed and very hardworking women. I could tell by the job they did in our house that they took pride in what they did. It was OUTSTANDING! It was such a relief to have the majority of dust & debris out of the house and ready to receive our household goods. I highly recommend them for new construction cleaning and any other needs. Thank you Molly Maids!

Wonderful

Rick was great and really won us over based on all the estimates that we got and the deep cleaning that was going to be done on every visit. We had our home cleaned on July 1. They came on time and overall did an ok job on cleaning our home. We did have some feedback to provide to make their service with us better and put together our list and waited for our phone call from the manager as we were told would happen from Rick. As he said that they "love feedback" as that is what makes their service and our relationship only better. We could not have agreed more. Here is the feedback that we wanted to give: Front Door Deadbolt was not locked Alarm was not set - we were assured that they had expereince with our alarm system They punch a small hole in our wall right above the baseboard in the kitchen - no note was left from cleaning crew with regards to this damage - we were told that if any damage occurs they would leave a note. The Mirrors were streaky through out the house Of course now, we can add lack of follow up to this list. We waited and waited for our phone call and no one called to get our feedback. We called the office and were told that the supervisor would give us a call - we gave our cell phone numbers as that was the easist and quickest way to get a hold of us. Still no call came from them. We emailed Cathy (owner) with a list of our concerns and the lack of follow up that we were getting (to this day we have yet to hear back from Cathy either) We finally got a call last week from the supervisor, however she called and left a message on our home phone (did not try our cell phones as requested) during the day during while we are at work. We tried to call her back and had to leave her a message and it has not been returned either. Needless to say, we are very disappointed with the level of follow up service that has been provided from this company and the fact that our wall is still damaged and not fixed. It is apparent that this company is not interested in getting feedback from us or want to address the issues that we have given to them. This is very disappointing as we were told over and over again from Rick that they wanted and encourage our feedback. We called the office again this morning and were told to call the supervisor, we will give it another go and see what we can get done. We have terminated them to continue to clean our house based on this first experience (or at least we hope, based on the fact that we have left 3 messages to let them know not to come back and no one has confirmed this as of yet). Based on everything that has occured and their lack of concern or follow up with us, we will not continue to use them and would not recommend anyone else use them either.

The main guy came and did an evaluation of our house. We are trying to sell our house so we wanted it clean for showings. He gave us an estimate of 2.5 hours since our house was in pretty good shape already, we just needed a more detailed cleaning. He said they would come in and clean the rooms from top to bottom, would bring in a special vacuum for the edges, and would clean everything. We also asked that they dust the cobwebs from the unfinished basement. We were told we would receive a call from their manager to discuss how they did. We got notification of a house showing the day they were coming, so they came the day before without any issues, which was nice. The ladies came and cleaned the house for over 2.5 hours. When I got home, the edges of the carpet still had dog fur, there were several places they missed when dusting that seemed very obvious, like the DVD player on our TV stand. It also didn't look like they tried to dust off the cobwebs from the basement. The rest of the cleaning looked fine, just not great. I waited for a call from their manager and never received one, so I called and they told me I would get a call the next day. It's been over a month and I still haven't received a call. I did receive an email with a review, so I sent in my review to them with the same information I'm putting here, and still haven't heard anything. I'm not sure if my standards for cleaning are just too high, but I don't see a point in paying $84/hour when I can clean it better myself.

Team #5 is the best - I love coming home to a super clean house after they are done. They also take extra time and make my kids beds and arrange stuffed animals so cute. I appreciate how they are efficient yet do not skip any detail. Every part of the house sparkles and smells so clean! Having Molly Maid is the best decision I have made to help balance my time between work and family! Thanks for your great service!

Three girls showed up exactly on time with all of their own equipment, towels, vacuums etc. The girl in charge spoke very good English and the other two did not speak any English. They like to start in the farthest parts of the house and they end with mopping your entrance way as they exit the house out the front door, which seems very logical. They work from the highest parts of the house (ceiling fans, top of fridge, shelves etc.) and work their way down to vacuuming the carpets last. I had a list of things that I specifically requested to have cleaned and they did not have a problem with any of my requests. They really amazed me at how detailed they were in the bathrooms. At one point I walked into the room and saw one of the girls cleaning each and every item that I had on a shelf, then cleaning the shelf and putting it all back the way it was before. I was very surprised. They seemed to have one lady focusing on the bathrooms and she worked very hard scrubbing the tubs, showers, etc. About 30 min before they were done a field inspector from Molly Maids came into the house and introduced herself and inspected their work to make sure they did a good job. She gave everything the white glove treatment, making sure all surfaces were clean. I thought that this was a nice touch. I have only one suggestion: Since they work from top to bottom I know that they did this b/c it was their logical flow but we had a very dusty ceiling fan that is very hard to reach so when they dusted it all the large dust pieces fell down to the carpet, then the dust just stayed there for the rest of the time until they vacuumed 2 hours later (since vacuuming is one of the last things they do.) The dust was right in the middle of the room and it kept getting walked over and I felt like it was getting ground into the carpet. Three times I almost grabbed my own vacuum cleaner and vacuumed it up but I didn't want to offend the girls or mess with their flow so I held back, but it really seemed like something that needed to be vacuumed right away to me and not left for later since it was SO much dust that it was clearly visible. The girls worked very hard and really did a great job, the house smelled really fresh and clean when they left. I would use them again.

They vacuumed the rugs, dusted and cleaned the wood floors. Did a touch up on and spots they saw on the wood floor but did not clean the full floor nor the area between the wall and the rugs. The bathrooms could have been done better but I thought this would be worked our as we go along. The person I talked to when I sign up for the service said informed me that someone from the office would call me the next day so I made a list of things that needed to be worked on but was never contacted. After the second cleaning I noticed a ring went missing. I looked for it for about a month before I contacted them. They told me to to contact the police.

It went well. Two out of the four girls spoke English. I would have preferred if they all spoke English. All of the girls worked very hard and did a great job in the time they were allotted. They made my kitchen shine!

For the most part is was good. They did miss some things and some dishes got broken when they were washing them but accidents do happen. My only issue was the fact that most generally there was always some one new coming to clean. How is a person suppose to know the way I want things done if it's not the same person all the time. I don't want to have to explain everything over and over again every time they come out.

The ladies were very nice and they did a pretty good job. They did not speak English well, though so communication was a bit hard. Also, the lady cleaning the kitchen did not know not to use sos pads on stainless steel and I stopped her just in time! Over all they did a pretty good job , but when I hire someone to clean I want them to do better than I would and I wouldn't say they did that.

The job was done perfectly. I came home and it looked great.

I joined Angie's list to find a better cleaning company and Molly Maids was it! I am very particular and have tried 4 other Omaha companies. Molly Maids actually does a deep cleaning. I have hired them to do a monthly deep clean and am thinking about moving it to every 2 weeks.

Would recommend them for this type of service.

They are good! I am happy with their work.

They will do whatever you want. If there is something extra that I want, like wipe down the tops of the cupboards, just tell them to do it. They periodically wipe down the cupboards. Its the same people who come each time. Once in a while they get delayed but usually the punctuality is an A. There is more than one person who comes out here so professionalism is hard. I would give them an A, I guess.

I have been using them for several months. They do an excellent job. They are always very dependable. They were personable and nice. They rescheduled me quite easily when my children were sick.

We've used them for quite a few years now. It's very easy for them to change days if we need them to.

They do just about anything I ask them to do. I think it is the best of having a company like that do your cleaning. I had others and I wasn't satisfied with them. They are not the best cleaners I have ever had but they are the best of dependable help. They are dependable and they are there when you ask them to be there. They are honest and they do a fairly good job.

I was impressed with Kathy who took my call. She was friendly, enthused and assuring about the capabilities of her company meeting my needs. The scheduling went very smoothly as she quickly put me at ease, surmised other appointments, and found a time that would work. I was grateful as I was a last minute emergency. The cleaning staff were friendly, very thorough, and very fast. Everything shined. This cleaning company number is at the top of my list.

Molly Maid Inc - Housecleaning We use Molly Maid Inc, every week, for about a month now. I am very pleased with them. I give the value for my dollar. They clean as good as I could. I can tell when they have been here, my house smells clean. Very pleasant cleaning crew and administration. Competitive price, and very thorough.