Metro Overhead

They did an excellent job moving the contents of the garage out while completing the installation and then putting everything back better than they found it. The project took a few hours and the installer was very friendly and courteous. I am very happy with the results.

Called me quickly. Very helpful. Reasonable price given the requested turnaround time. Friendly service tech. Would definitely use again.

It went very well. The technician was patient in explaining how it worked. He also helped to get the other opener's keypad working. This was my second time using Metro Overhead and I would use them again,

Tom was our technician and did an outstanding job from start to finish. He was running a little late from the previous job and called me to let me know he’d be slightly delayed (about 20 minutes) - thanks for communicating! Upon arrival he it was obvious the springs needed replacement which he quickly did. The biggest help was that our garage door opener was not operating correctly. We thought for sure we’d have to replace it. Tom discovered that the track had shifted out of alignment due to a change in the floor. This also resulted in the opener generating too much force when closing. After all of the final adjustments, the opener is working just fine and he saved me the cost of new one (at least for now - it is more than 10 years old). Very professional from start to finish, able to accommodate my short notice request (same day) and my final cost was cheaper than the other 2 phone estimates for replacing the springs.

Initial issue was a wiring issue with the safety switch. We opened and closed the door enough that the capacitor actually caught on fire (13 year old opener). Ended up being better value to replace the opener. One spring was starting to stretch so decided to replace those as well. Then they noticed that the other door had a broken spring and that we could add that now and avoid a service call charge, so we added that to the scope too. Their workmanship is top quality. The one watchout is pricing - the price ended up $100-125 more than I was expecting based on difference of what labor / service charge was being included. I was verbally given a price for the first set of springs that was from the prior year pricing, which was only $5/spring different - not a big deal. The issue came in when we added the second door's springs replacement. The verbal indication I got was there wouldn't be a service call since they were already here and here was the charge for the spring. When the bill came it was $100-125 more than I expected. When I asked about this, I was told this is what the office told him to charge. So they wouldn't honor what the people in the field had verbally quoted. I paid it and took it up with the office and was given background on all the things I had gotten that were extra from what they would normally charge (an extra opener, etc.). They said they'd follow up with the serviceman on communicating pricing better. Again, work was top-notch, but I'd recommend getting written pricing before the work is done, especially when any changes come up to fully understand what they plan to charge you.

Our garage door was in terrible shape. Metro Overhead made the entire process quite painless from start to finish. They were extremely professional and very responsive to our needs. Our door was stuck and we had the entire process completed in much less time than I expected. They worked around our availability and were both friendly and helpful no matter how many questions we had. The price was even less than we expected since our door was old and even the tracks had to be replaced. I wouldn't call anyone else for garage service!

Very prompt and friendly. Installed the garage door quickly and cleaned up when they were finished. Very satisfied with the experience.

Excellent -- on time and knew the problem to repair.

They came out the same day and had it done in 45 min to an hour and I only paid $159.00. Heck of a deal. The repairman was friendly and professional.

All the work proceeded quickly and efficiently. We were very satisfied with Tom's work and his charges.

It went very well they we're prompt and professional.

Very well. Friendly technician, and qualified. Was early--called for approval to come early and was done quickly! Very happy.

Prompt and friendly! Happy with product.

Was repaired within 90 minutes of the call....appreciated the prompt response!!

Super quick response time, professional, and job done fast. Would definitely hire again! Thanks Tom!

They didn't have the part on their first visit but they came back in a few days and replaced the broken part quickly.

After calling in the morning about our bent garage door frame, we got a call back and someone was here in a couple hours. The door was fixed by noon. Appreciated their quick response since we couldn't open or close the door. Would call again if needed.

Wonderful! Neil was very prompt and informative. The installer showed up on time and was done sooner than scheduled. He checked his job for accuracy and even cleaned up before leaving.

Tom came out on Monday and replaced a gear and the garage door now opens and closes without any problems.

Great. Actually called and arrived b4 appt. time, clean n professional, efficient and friendly. Would definitely call again if needed and highly recommend them, especially this particular service man.

They fixed the stuck door and performed maintenance on both doors.

Terry installed the new spring and cables. He also replaced some missing bolts, oiled the rollers, hinges and bearings, and rigged up a fix to accommodate the different sized spring available - at no charge. Highly recommend!

The installation of my garage door was longer ago than I remembered. It has been creaking a bit more than typical so I thought I needed a professional to look at it. The service tech from Metro came out, adjusted the tension on the door and opener, replaced the rollers and lubricated the hinges. He was very punctual and took care of business in a reasonable amount of time. In addition he offered some suggestions for me to continue to perform maintenance on an routine basis. vI will more than likely contact Metro Overhead for future service or replacement. The door now opens very smoothly and quietly.

I was very pleased by the prompt and professional way Terry the owner handled my service call. In about 30 minutes, Terry dispatched a technician to my house. Nick the technician arrived and checked things out. He explained what the problem was and what needed to be done to fix it. He also checked the rest of the system to make sure there were no other problems. He was very respectful and knowledgeable, and I would definitely recommend this company to other people.

Since they did a great job the last time, I hired them again. Definitely recommend.