Kitchens Redefined

Sorry so long but I feel it is necessary to get the whole story. We hired Kitchens Redefined for a kitchen remodel which included a new island, gas cooktop cabinet, double wall oven cabinet, quartz countertops & painting cabinets that were not replaced. We were really excited for this project but it did not take long for it to turn. What we experienced was a lack of attention to detail and refusal to read installation instructions, I supplied all of the specs and install instructions for all of the new appliances purchased. When drawings for new cabinets were sent to me for approval I questioned the layout of the it, was told "that is just the way it was drawn up" well when they delivered the cabinets, one side of the oven cabinet was not finished so they had to take it back and redo that one, was also told I did not have room for the 8" spice cabinet I wanted and had to go with 5" when that one was delivered it was 3" too short so that had to go back and have the 8" cabinet put in. After all new cabinets were installed carpenter comes to remove all the drawer fronts for paint, 2 staples in each one attaching to drawer box so chunks were broke out of all the boxes, did we stop and re-evaluate how we are doing this? no we just keep on going, was told they would be replaced but they just epoxied? the craters and painted over. Time for new appliances install, 1st step remove oven doors, next it says if moving on a 2 wheeler to place a support under oven from side to side (oven weighs 390lbs) so here it comes up the stairs on a 2 wheeler with the doors installed and no support under bottom of oven, so now the bottom of oven is bent, does it affect operation, maybe not but it is a Thermador oven so $$! Vent hood install, was quoted a price for vent hood install that included running vent exhaust through roof. Instructions clearly state the correct and incorrect way to do the venting, so when I got home that night I looked on the roof for the exhaust vent and I didn't see anything? Asked if the hood install was completed and they said yes, so I went up in the attic and I see ducting laying in the insulation going over to the side of the house, ductwork just turns down into the soffit vent area. After arguing and pointing out that this was NOT correct and it is NOT what I paid for they credited me 30% of the install. Next thing I notice when I took the cover off to repaint the poor drywall work that was done (holes in the wall in the wrong place because once again we did not read instructions) I notice a 8" to 6" reducer, and then a 6" to 4" reducer so the exhaust vent that runs about 20 feet is 4" piping, back to the instructions that state, "MINIMUM of 6" ductwork required" So now I have an HVAC company come and give me an estimate to install everything correctly and vent through the roof is going to cost me another $1065.00 nowhere near the amount that was credited to me. Another carpenter comes to install all the cabinet doors and drawer fronts, the new cooktop cabinet both drawer fronts he ran the screws through the fronts poking a small hole and splitting the wood, did he not see that? so we have those sent back in to get fixed and when they install them the 2nd time the same thing happens, does he say anything? No, had to get sent back again, last time they sent another guy to install them and fix the spice rack because that was not installed correctly the 1st two times either. After some discrepancy with the final bill I paid them in full for the remaining amount owed before everything was finalized, guess I should not have done that either because I never heard from them again, they did not call or schedule the final "touchups" or even return the leftover paint that they took back to fix the drawer fronts. There were a lot of other smaller issues we had also, not going to go through every one. Little to no oversight of the workers that come to your home. (edited for character limit)

Calls were not returned support was terrible the eventual results were good but the pain we went thru was not worth it.