It's great. They were great. It's expensive but it was worth it and they have very good craftsman. Highly recommend them. They've done extra things for us.
Description of Work: Remodelling kitchen and bathroom
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Kitchens By Design
Thanks [Member Name Removed] and [Member Name Removed], we appreciate the vote of confidence! We enjoyed working with you and hope you enjoy your Kitchen refresh and Master Bathroom remodel.
John G.
07/2016
5.0
home remodeling
+ -1 more
The kitchen is beautiful and so functional that it is easy to keep clean. I must recognize Rachel and Jerry P. Because Rachel’s eye for design added so much to the awesome beauty of this kitchen and it’s harmony with the rest of the house. Jerry did all of the construction and takes pride in being sure the customer is involved and delighted in the finished product! There are so many beautiful custom details that he made possible! Kitchens By Design worked with us every step of the way to be sure we loved our kitchen! The kitchen has been done for 18 and I can honestly say that everything is working beautifully! When we had problems with our cabinet source, (no fault of KBD) Jerry and Scott took care of the issue. They decided to no longer sells the line. I want to thank Scott Byrd, Jerry and Rachel for the very hard work of creating a beautiful, spacious kitchen in a small space, not to mention staying on budget!
Description of Work: Total kitchen remodel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jason K.
09/2015
3.0
countertops, marble & granite, home remodeling
+ 1 more
unknown
Description of Work: We had Kitchens By Design completely remodel our kitchen, laundry room, and main floor powder room and partially remodel our master bath. I am very torn about this review because the work that was completed was absolutely second to none. The cabinets, flooring, and lighting is absolutely beautiful. The only gripe I have, and it is a big one, is how the contract was written and what was included in the contract. That is why I give the big downgrade on professionalism and overall. The price was higher than most other companies, but we chose them because of the interior designer that came along with hiring them. She was incredible, and I would recommend her in a heartbeat. But during the contract process I felt that there was some bait and switch in there. For example, we were told that we could pay extra for granite countertops instead of formica. What we were not told, however, was that we would get a choice of only two types of granite. The first piece was the ugliest piece of granite I have ever seen. And the second was even uglier than that. So if we wanted to get a piece of granite that was not super ugly, then we would have to go shopping, which of course, cost more than they allotted. I also found out that what was allotted for things like plumbing and lighting were also very small unless you wanted the bare bones. Since this was the first time I've ever done a remodel process like this, maybe it was just my ignorance, but I felt completely taken advantage of. The saving grace was that the work that was done was very, very good. So I would recommend them, but with a huge caveat. That caveat is, make sure you get details about how much is allotted and more importantly, what that amount will buy for you. I would use them again, but I would really do my homework before I do so.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50,000
Carolyn W.
06/2014
5.0
home remodeling
+ -1 more
It went great. Scott's team is very professional, prompt, thorough and helpful. Our designer was Rachel, and she was a tremendous help in selecting everything and offering suggestions. We would've been lost without her! The project manager, Tony, was excellent in keeping things on schedule and going the extra distance to make the end result fantastic. He is an excellent craftsman and very proud of his work, and it shows. Tony made sure everything was cleaned up thoroughly before leaving, even the garage! We really appreciated that there was no unsightly dumpster left in our drive for weeks, like other contractors do. I believe the dumpster was filled and removed within a day or two. Our tile guy was Greg, and he also did a great job. He even explained why he was lying the tile the way he was, and had no problem in answering any questions we had. The company owner, Scott, came by once a week to check on things, and that made us feel like he truly valued our business. He also made some suggestions that greatly improved the functionality of our kitchen, and we knew we were in good hands. Also, although this was a major renovation, we stayed in the house, and Scott's team respected that and worked with us, so it was no big deal. They moved our refrigerator into the dining room and we set up our kitchen there. We have no regrets and are loving our new, beautiful, and functional kitchen!
Description of Work: Gutted kitchen, installed cabinets, countertops, tile flooring, all appliances, lighting, backsplash, sink, patched walls. Also installed new bath vanity & sink, flooring and flooring in entryway/hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50,000
Rosemary M.
04/2014
5.0
remodeling, home remodeling
+ 0 more
They were excellent. They may be a little bit more expensive but they did quality work. They drew out a plan for me before they got started and did what I wanted them to do. They gave me a quote and stuck by the quote. They were very quick. They guaranteed all their cupboards for life too; one broke and they replaced it, this was probably close to ten years after installation.
Description of Work: I used Kitchens By Designs. They redid whole my kitchen; it is a big kitchen. I also had cherry wood cupboards put in, an unseen bar, and a little sitting room.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Loren & LaDon W.
11/2013
5.0
remodeling
+ -1 more
Everything turned out excellent. They installed a gas fireplace, bedroom, bathroom, ceilings, painting, carpeting, and so on. They were a little on the pricy side but the work is excellent.
Description of Work: I hired them to remodel my basement.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$36,000
Melissa H.
06/2012
2.0
home remodeling, custom cabinets
+ 0 more
Scott came out as promised and was at the house for maybe 10 minutes. He took some measurements and that was it. However, when I got a second estimate I learned that there is duct work behind the wall and it would have to be moved. Kitchens by design never even asked to see the base,ent to try to figure out what was behind the wall. The estimate give would have been much lower than the actual cost and I'm glad we got a second estimate. I felt like they didn't take the request seriously and he just threw out an estimate.
Description of Work: I requested an estimate to remove a wall between my kitchen an driving room and to put in a bar.
Rating Category
Rating out of 5
responsiveness
5.0
punctuality
5.0
Margaret S.
10/2011
5.0
custom cabinets, home remodeling
+ 0 more
My husband did not participate much in the process so I worked exclusively with their staff. They were courteous and tried to keep to the schedule they laid out in a notebook. The notebook was available for comments and concerns we might have along the way. They used a kind of project management Gantt chart for the schedule and for the most part they did well. Their lead carpenter's wife had a baby toward the end of the schedule which delayed us slightly. I expressed concern over this and they worked through it with me. I watched closely from day to day and had many questions and comments. They seemed to take everything seriously and addressed everything with great professionalism. Could it have gone smoother? Sure, but it was a massive project that required a lot of communication. Before I gave them the green light, I asked if I could visit someone's house for which they had done something along the scale of our project. They set it up and I talked candidly to the owner. He gave me some ideas on what to ask and what to watch for which was quite helpful. In his case, he went over budget and time but he admitted that was due to his own decision to add more work. After seeing his house, I decided to move ahead. It was a great job. I believe the Kitchen by Design craftsmen are excellent and their design team is superior. Don't take my word for it. Go the their website photo gallery and see the before and after pictures. You decide! In our case, we are extremely happy to have a and quot;newand quot; house that will undoubtedly pay off if / when we sell.
Description of Work: They created a design for us that included moving the kitchen to a different space. They took the existing kitchen, opened it up and added it onto a small dining area. The result is stunning. Previously, you would walk into our house and almost immediately be in a small galley kitchen. This produced real flow problems. Now the kitchen is in the back and instead of moving from the front foyer into the kitchen you see a large open dining area that is fantastic. This is separated by a partial wall that has a large opening to the kitchen space (eight feet). That leaves the whole dining room / kitchen space quite open. They built a semi-circular counter- height granite counter that is nine feet from the farthest point across. It contains the sink, dishwasher and pull-out drawer for the trash bins. We lived in the house 17 years before doing this and every day we wonder why we waited so long. Well, the answer was we really couldn't figure out how to do it (and couldn't afford it). From each detail, they guided us to the result. I wouldn't change a thing. There is no one who steps inside our house now who doesn't comment on how beautiful it is. This includes skilled carpenters and other service people. My brother-in-law is a framing carpenter who has his own business and he loves it, too. That is saying a lot as he is a perfectionist. Their staff was great helping us through every part of the process. My husband and I highly recommend them. I recently had them out to give me a bid on remodeling our basement / utility room and they came up with a great design. We are going to hold off due to economic uncertainties but otherwise we would have them do the remodel. They came up with another winning plan.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$55,000
Margaret B.
08/2011
1.0
custom cabinets
+ -1 more
They did a bad job and took them 4 months. They used duct tape on one of the jobs. I was without a kitchen for 5 months. They came and gone when they pleased. I was not happy at all and I told them I wasn't. I told them I would do everything possible to not recommend them. I think I was taken advantage of.
Description of Work: They remolded my whole kitchen.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Kitchens By Design
This is totally not true. From the time the work began 7/13/06 it was 7 weeks from start to finish to do her kitchen remodel. She signed off on August 31, 2006 that she has satisfied with the work. We have proof of this with a job completion sign off sheet signed by her on 8/31/06. She did not indicate that she was unhappy.
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Service Categories
Kitchen and Bath Remodeling,
Cabinet Making,
General Remodeling,
Marble and Granite,
Countertops and Backsplashes,
Cabinet Refacing and Refinishing
FAQ
Kitchens By Design is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Kitchens By Design accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Kitchens By Design offers free project estimates.
No, Kitchens By Design does not offer eco-friendly accreditations.
No, Kitchens By Design does not offer a senior discount.
No, Kitchens By Design does not offer emergency services.
Yes, Kitchens By Design offers warranties.
Kitchens By Design offers the following services: Interior remodeling such as kitchens, basement finishes, bathroom remodels & room additions. Also have our own granite shop for granite countertops.