Independent Roofing Co Inc

They were over the top in customer service.

Independent Roofing was very responsive and professional.

The work was performed expeditiously. The contact person that provided the estimate was on the job a good portion of the time which helped assure me the job was being performed in a quality and professional manner. I dropped by during the work phase. The estimator/work coordinator addressed all of my questions and concerns.

Delivered and installed a lesser quality siding than agreed upon in contract. The job took two months to complete. Large pile of old siding left on yard for over a week. Trash and debris blown through yard and neighbors' yards. Siding partially removed from one side of house and left hanging and blowing in the wind. Several crews hired and fired during process. Guarantee from owner that the job would take two days. Promises that crews would show up and then didn't. Poor communication with this homeowner.

I submitted a request for an estimate for a complete roof replacement via their company web site. Within a day, I received a follow up email from the office manager confirming that a salesperson would contact me to set up an appointment. Two weeks passed and I was never contacted. I sent a follow up email to the office manager but never received a response. I have since selected another contractor to do the work.

They did a terrible job and our roof and it leaked on the first rainfall we had. We tried to be very respectful about it, but they ignored our calls and when we went there in person they said they were not responsible for the damaged shingles.