HEARTLAND WOOD FLOORS COMPANY

Excellent. Floors look great. Crew did a great job.

We are not happy. We put a down payment of half of it and we have not paid the last because the man we have to deal with is on vacation so I am waiting to talk to him. I am not too sure about what he is going to say about it all. To get a better grade from me the could have explained to me that the kind of floor would have extreme variations in the color. I showed them exactly the color I wanted the floor to be and there blond wood in here and kind of a gray wood as well as a variety of browns. The brown would have been fine, but I had no clue there would be blonde pieces of wood in here. They did not listen to me on what I wanted done. I don't know if we would call that a communication problem or not.

Overall, not pleased with the experience and highly disappointed.

The job took 3 days longer then expected, but the quality and final product were worth it. I had questions about a couple little items after they were done and they stopped back out, took a look, and stated they would adjust and fix them and made good on that promise by scheduling just a couple days later. With a job this big, I usually expect a small hiccup or something, Then if it does happen I don't get upset. All in all I am very pleased with the services I received. I have two neighbors who also plan to use Heartland as well as my folks. I'll definitely use them again in the future as well.

We are very pleased with the service provided, the repsonsiveness from the company and the overall experience. We had three different crews throughout the project and all of them were professional, courteous and responsive to our requests and inquiries. They feathered the new flooring into the old seamlessly and nobody could tell that there was ever and old floor and new floor, it is seamless. We are very happy with this company and will use them again in the future.

The job went really well. The guys doing the floor were friendly, professional and really helpful when picking out the color of stain we wanted for the floor. They were patient with me even though I must have had him try 8 different colors on the floor before we decided to just go with the original color. I can't say enough about how refreshing it was to have friendly workers, who took the time.

They showed up on time and were very pleasant. A couple of issues came up, and when presented to management, they swiftly took care of our concerns. Would definitely use again.

Work was punctual and of high quality. Workmen were responsive to questions and requests.

The project was larger than anticipated, but quality work was done. We would use them in the future.

The sales rep that came out was very bland and boring. He knew his stuff but didn't bring any excitement to the project. When someone is paying over 10K for flooring they need to feel excited or it doesn't seem worth it. He was precise which was good but when he left we had a feeling of let down simply due to his attitude. Possibly will use this company, haven't made a final decision yet.

Everyone was nice, from the estimator to the installers and finishers. The installers did a good job, stain went fine and first coat of polyurethane looked good. In between first and second/last coat of poly something went wrong. What looks like sawdust is polyurethaned onto the floor everywhere. By everywhere I mean I don't think there is a 6 square inch area that doesn't have some of this stuff, and there's about 2000 square feet of floor. The original estimator came back and explained that after the first coat of poly the floor is buffed, and that creates the small particles that look like sawdust to me. He didn't really explain why that wasn't vacuumed/cleaned up before they did the final coat of poly and didn't really apologize for it being that way. He just said it was better than he feared and left. If you just walk in our house and glance at the floors, they look good. If you look very close, you will see these minor imperfections. The Angie's list form asked if I would use this provider in the future and only gave a yes or no. I would've chose maybe if it was an option. On a scale of 1 to 10 with 10 being completely satisfied, I would say we are a 7. We didn't ask for them to be redone because we didn't have the time before we moved in and they are good enough, but for 10 grand we expected to be completely satisfied. If you want to see the floors you can email me at abrownne@msn.com and after an informal background check I'd be willing to show them to you.

Very good. Matched original color. Reliable and responsive when needed a touch up

They were really great! We were very pleased with their service!

Excellent job. They coordinated all of the refinishing with me from my previous home before I moved it. Great communication. Would absolutely call them again for any floor or refinishing need.

It was exceptional! They arrived when they said they would. Had a small crew to do the carpet removal, etc. They kept us informed as it went along about the timeframe before we would be able to have our rooms back. We staged the living room and hallway first, so we had all of the furniture in the dining room and kitchen. Then when living room and hall were completed, we waited a week and then moved everything out of the dining room into the living room. The young men who laid the floor was very professional and kind. When it was all done, my husband put in the stairs/treads. We wanted to be sure the stain on the stairs matched, and they were very willing to ensure that the stain we got was exactly the same. The floors are absolutely beautiful and we have only positive comments and compliments. Also many wanting to know who did them, as they were considering hardwood as well. Absolutely, I would use them again for flooring needs.

He was a nice guy and his price is reasonable.

Great company to work with. Very professional. Kept our house very clean during demo and sanding. The floors look incredible. Very easy to work with.

The patch job was perfect, all appointments were on time--from the initial bid, to the actual work. Follow-up was excellent. I would recommend these guys to anyone. And--most importantly, the floor is absolutely beautiful.

It was a four day process and the flooring repairman was timely, pleasant and professional. This was in a high traffic area that's noticeable and the end result looks very nice.

Sanded the kitchen floor and lets just say it was not an easy job, the previous coat was like iron and most of the floor was sanded using the smaller edge sander. They persevered and finished the job in the agreed on time frame. THe floor looks great and I am happy with the job as a whole!

They were very thorough and they worked well with me on the scheduling, but most importantly they used this vacuum system and that does not leave any dust in the house. I have been to several houses after the flooring has been done and I have seen dust all over the walls and the house has had to be repainted afterwards. I am going to redo my basement in about 5 years, so I will use them again.

It did not go good. Overall they were very nice but overall they did a poor job; it was a pretty bad job. I had issues with every area of their work; about 10 issues. The biggest issue I had was that there were large gaps, even after the installation. This can't be fixed without tearing out the whole floor. I would tell others not to use them; I would not recommend them at all. They came back and fixed what they could but the gaps could not be fixed without tearing out the floor.

It looks awesome and you can't even tell that they added it. They started the work on Thursday and finished it yesterday. I had some other estimates and their price was the best. They are good. I would use them again.

They did an excellent job, A+, just as always.

They were professional and polite, and they did the work as promised. The floors still look great nearly 14 years later, too. I would definitely recommend them.