Fireplace Stone & Patio

Lumberman's had our gas fireplace records on file as they installed it when the home was built last year. I asked them about installing a blower/fan on our unit. They quoted a price and set up an appointment for just a few days out. The technician (Dan) called in advance, took his shoes off at the door and rolled out a cloth to keep our carpet clean. Even though we had only lived here less than a year, the inside of the gas fireplace unit was very dirty. He quoted a price to clean it, and I gave him the go ahead. He thoroughly cleaned the unit top to bottom and cleaned the glass. He then installed the blower, tested it, and then demonstrated how I can adjust it. He stayed to make sure it went through an entire cycle. The whole process took less than an hour. He even left a coupon for a discount on future cleaning

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We purchased a 3 year old home in the summer of 2012 and we knew we had a problem with our fireplace shortly after the first winter freeze. He noticed that we had a draft coming into through the fireplace and it was unbearable to use our living room. The winter of 2013 was not too bad for the Omaha area so we waited until spring to have someone come out and take a look at our fireplace. We contacted the builder he recommended contact the folks that installed it. So we called Fireplace Stone and Patio. To our surprise they wanted to charge almost $100 dollars for someone to just come and take a look, so we opted not to pay the fee and we found 3 other companies that specialized in fireplaces to come and take a look at no cost. For the most part all contractors told us they needed to look at the back of the fireplace to see what if anything was wrong and some suggested that it could be an insulation issue. The winter of 2014 was the same?.lots of cold air coming thru the fireplace and we decided to have fireplace stone and patio finally come out and take a look. Again they said that it would cost 89 dollars for a service call. The tech came in and said that it was an insulation issue. He recommended getting a blower and letting the fireplace run all day and all night. He also recommended installing a pilot light to keep the firebox warm. We installed both the blower $120 and the pilot light switch for $149 and nothing changed. We then contacted the company, the installation manager said it was not their issue to hire a contractor to open the siding and check the insulation. So we did at a cost of $1,300 dollars. The checked the insulation and inspected the box and sealed everything back up. They didn?t notice anything wrong with the insulation. A day later we noticed the cold again and the draft issue came back. We took infrared temperature reading and they back of our fireplace was the same temp as the outside temp?a whooping 13 degrees. The stone around the fireplace was 20 degrees warmer. I reach out to the manufacture (Heatilator) and they told me that when there are draft issues it?s usually an installation issue. So contact Fireplace Stone and patio again and spoke to the installation manager on several occasions and they are refusing to take ownership of the issue and they are refusing to work with me. They said they have pictures of their install and they are not doing anything about it. I even sent them a picture of the back of the fireplace, where it appears that exhaust pipe was not installed correctly and nothing. It?s amazing from perspective how this company is now willing to help. The builder is pointing the finger at them since they installed it. The manufacture is saying that it the installer and the pictures clearly show how the cold air is possibly coming but nothing from them. I hope that my case is an isolated issue because I would have for another family to be experiencing what I?m experiencing and for that reason, I would caution buyers to beware and find a more reputable company for your fireplace needs. I would stay clear of this business since they obviously don?t care about customer satisfaction or running a reputable business.

They were polite, but wouldn't even come out for free estimate unless my fireplace brand was on their list. I explained house was built in 1983 and I had no idea what brand the fireplace. They told me again they would need to know what brand it was before coming out. They told to look around the inside of the fireplace to try to find the brand name. I'm 68 years old and that wasn't going to happen. They then gave me the name of a guy they said could work on any fireplace. He wasn't on angieslist so I found someone who was. Nowhere on their info on angieslist does Lumbermanns say they only work on certain brands of fireplaces.

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The repairman was very nice. He took his shoes off at the door and put down a large tarp to make sure nothing got dirty. The repair was done very quickly and he was very courteous. The repairman's name was Phil.