CertaPro Painters® of Omaha

CertaPro did a very nice job. It looked great. I had many neighbors compliment me about the quality and color selection. Ann Marie was the sales associate I worked with. She was very professional and took the time to answer any questions, even if it was on a weekend. The project was managed very well. All done within the timeframe agreed upon. I would have given them a 5, but they did not remove the light and plug fixtures before painting. It was my understanding that they would. They were very easy to get to and would have taken very little time. I removed anything else that was attached that was not to be painted. I would highly recommend them to anyone and would use them again for any future projects

CertaPro is very professional and courteous. They do the job to your satisfaction every time. Their crew is always on time and always cleans up before leaving for the day. Jarrod and Jodi both make sure to understand your needs before the job begins and checks in to ensure everything is going as expected. Would highly recommend to anyone looking for a house painter.

The job was excellent, and they were extremely quick. They carefully did a lot of touch-up work to ensure that everything looked perfect before they left.

I understood they couldn’t give a price for taking the wallpaper down until they started. I work 12hr nights, and do not live in the home being worked on, I asked the employee to call or text me with any problems or needs. No one ever called until the owner Mr.Esser reached out, to tell me $1,100 was added to my quote! I felt cheated and blindsided! Mr. Esser actually accused me of “not checking in”. (Never mind it actually states on their website they will provide daily updates!) I should have received a phone call the second day of work when they charged me $608. They should have explained the extensive work and given us the option to come and see for ourselves. I am not in the painting business and would have appreciated some common courtesy in explaining what was being done....as I have experienced with other reputable businesses. I will never use them again and wouldn’t recommend to anyone.

Excellent. Did a very nice job of painting and cleaning up when complete. Well worth the time and money !!

They came one day and did all the power wash and they came another day and filled holes and stuff like that. Then the third day they started the painting part way through the day and then they came the next day and finished it up by about noon or one o'clock. The lady that came in was very good at explaining how they did things.

It was a free estimate.She was very professional, and he was the owner of the company, but I didn't and I'm not using them because the price was quite high.They were thorough, professional and knowledgeable. I don't know if I have anything that they could have done better, to be honest.They were just very expensive.

Excellent project management, high quality work, very easy to work with, would absolutely use them again.

CertaPro did an outstanding job from start to finish. They were dependable and followed through on every commitment. Their team from quote to management overseeing the project to the painters who did the work were all excellent!

The estimator showed up on time and after about two hours had a detailed list with the quote, which I appreciated. I thought it was pretty high but some others had already said the job wasn't something they "enjoyed" doing. Turns out it was lead paint so there was an additional charge (tested on-site so the quote included it) and I signed at that time. Due to weather they could not start when they wanted to but when they did the job they were very professional and only took a couple of days. The first day was to remove the lead paint (as best they could) and gather it up for disposal. There wasn't a flake left on the lawn. The next day they did the actual painting. When I noticed that they had not painted something they agreed to do verbally but was not in the contract they came out the same day and fixed it. Good Folks.

Let me preface this by saying that I have done all my own painting, staining, and finishing for many years. However, I felt that staining and finishing so much cabinetry and woodwork might best be done by a professional. All the cabinets and woodwork were custom-made so I wanted the best possible finish to protect and preserve them. As long as I was going to hire someone to do that, I figured I may as well have them paint while they were here. I thought that professional painters would do at least as good a job as I could do and save me some time. WRONG!! CertaPro painters were punctual. They used good paint in the colors I selected. They did a satisfactory job of cleaning up after themselves. They were polite. Other than that it was a DISASTER! While the stain is done pretty well, the finish on the wet bar is thin and uneven. The cabinet doors on the wet bar were rehung on the wrong cabinets. They weren't off by just a bit - but by inches. For example, the cabinet doors on the sink base actually overlapped each other by a couple of inches. (I have pictures if you would like to see them.) When I questioned the CertaPro agent he suggested that perhaps his people inhaled too many fumes and laughed. We had to pay the cabinet makers to come to rehang them correctly. The finish on the woodwork and doors is also thin and uneven. One big door that slides like a barn door and has leaded glass inserts was particularly bad - they completely missed places around the trim for the glass inserts. They returned to fix it two times without really doing anything. The third time they used a "puffer" can to touch it up. However, the finish in the "puffer" was a gloss finish. The door was done in a satin finish. The fourth time they sent a different person who refinished the entire door properly. All other doors were hung perfectly by the carpenter before CertaPro started. Instead of just removing the doors from the hinges by pulling the pins then masking the hinges before staining and finishing, CertaPro took off all the hinges from doors and door jambs and tossed them in a box without any attempt to keep track of which hinges go where. They put the doors back up but none of them hung correctly. We had to have the carpenter come back and rehang them. CertaPro put primer and paint on the walls - period. They masked where necessary, wiped the wall down a bit, primed, and painted. No other prep work was done. Not that much was needed because it is new construction, but anyone that has painted much knows the the most important part of any paint job is the prep. There's alway a spot that needs a bit of spackle or a quick touch of sand paper. Anyone that knows anything about painting also knows that you have to use high quality brushes and rollers and keep them clean. The walls all had "debris" on them when the painting was done. Either the equipment was dirty or of poor quality. Despite the masking tape, there was paint on the new woodwork in several places. When they pulled up the masking tape that was along the floor at the bottom of the walls, it also pulled up the color from our stained concrete floor, We had to have the floor contractor fix that problem. When I contacted CertaPro about the paint issues I was told, " No one else ever complains.". Was I supposed to feel guilty or bad for complaining? Not a very professional response on their part. We did have CertaPro back on three occasions to try to fix the paint issues. They did sand and repaint a particularly debris-covered wall satisfactorily - while getting more paint on the woodwork. They did spackle a couple of paces and painted over it while wet and without any sanding. Again while getting more paint on the woodwork. CertaPro did offer to keep coming back until things were right, but it seemed that each time things just got worse. After the third time they were here for the paint issues I got sick and tired of it. I told them to go away and forget it before I said something I meant. Long story short - my daughter and I sanded and repainted the entire rec room and all but one wall in the bathroom. The bedroom needs to be redone, but had to wait while I made a wedding dress for my granddaughter. Still deciding on whether to have the cabinetry in the wet bar redone, redo it myself, or live with it as is. Bottom line - Certa Amatuer for sure!!!

They did a good job. Their price was so reasonable. I am happy with their work. We have gone through winter and summer and it still looks good. I would use them again.

CertaPro did everything like the professionals I expected. From the first meeting in which I was able to get a firm bid, to the last day when all the work was done and both the project manager and one other employee called me to make sure everything was done the way we expected, I was impressed. The pressure washing, the caulking, the advice and the paint work were all done in an exceptional manner. This project exceeded my expectations and the value was equally as exceptional. I would , and will, recommend them to my family and friends.

They were very prompt and very thorough. They helped us decide on the colors. Overall we were really impressed with the service.

They were quick to respond with a reasonable bid. Showed up on time and communicated well.

Their quote included all the task. They got the work done when they said they're going to. They are a little higher in price but their quality showed it.

They did a really good job.

CertaPro's team was exceptional from start to finish. Our estimator was extremely helpful, the owner beyond accommodating when weather issues arose (causing a delay in our roof being replaced, which had to be finished before the painting could start), and the power washing and painting crew were absolutely meticulous. The house looks brand new.

Dina was the sales rep that came out to our home. She was very friendly and did a thorough walk around of our house and then measured to come up with an accurate estimate for our job. She followed up with me a week later and we sent in our contract. After this they said we would be notified of our 2-week window during which they would come out and paint, but I was never notified. I emailed the office and they got back to me right away and let me know. When that 2-week window arrived we were called to set up a time to power-wash and then to come out and prep. We did not, however, receive a call that they would be coming out to paint. My husband heard them arrive and start setting up as he was getting ready for work one morning. It was no big deal, but I wished we would have been called to be notified that they would be coming. For the most part everything looked really good. The only things that needed touch-ups were our front storm door. They got paint all over the frame of the storm door. I could have done a better painting around that door then they did, which made me feel like they were a bit rushed. We also were not having our garage door painted (it will be replaced in the near future, but not until at least next summer, but the house was being painted the same color anyways). However, they tested out all the paint colors on the garage door and did not tape off the trim, so got trim color all around the edges of the garage door, so once again felt like they were kinda rushing through and didn't pay attention to the little details. I called and talked to the job site supervisor and he set up a time for them to come out and fix these mistakes. They were out within 2 days and did a great job touching up the storm door and painting the garage door. They gave me no issues with doing this, so I appreciate that CertaPro stand by their work. Mistakes happen and things are overlooked, but the important thing is they fixed the problems. Overall, we are happy with how it looks! The job site supervisor was always very responsive and quick to return my calls, so we also appreciated that.

I had an appointment with CertaPro for 9:00 a.m. According to the appointment card received in the mail. The representative did not show up. I had to call the company two times to track down the "CONsultant". The local office will take your calls only during the week but offer no local weekend support. Instead you are relegated to an 800 number with a multi option menu to wade through. Painting business must be good to not show for the appointment. My recommendation is to find another painter that won't waste your time.

Three painters came to the house and it took them about three days. First someone came to power wash the house, then someone came to caulk and prime the house, and then the painters came to actually paint. They masked off all the windows and doors and covered the concrete, the prep work was a big part of what they did. They were very professional.

The owner, Jarrod, was very helpful during our initial meetings helping us decide what colors, and types of paint he recommend we should use. He was very through explaining how the entire process would work from start to finish, which made us feel very comfortable in choosing them as our paining contractor. The painting crew, Daniel and Chris, showed up on the date and time they said they would and got right to work. They were very through and diligent in their work and always kept a clean work site after they had finished for the day. The entire painting process took a week, as expected, and we are very pleased with the results. We would recommend Certapro painters to our friends and neighbors, and would use them again in the future.

The sales lady was very professional and gave her honest opinion which we thoroughly appreciated. While the results (price) didn't earn our business, I see us using Certapro for other projects in the future. Good experience & professional company.

What stood out was progress, they took care of everything I had. They took care of it. They did real good work.

I thought they were very professional and in fact we would have gone with them if we didn't go with the general for the total house. They were very good.