Burton AC, Heating, Plumbing & More

The work was excellent. They did a great job. I have used them a couple different times and have been happy with the work.

Tech said that furnace failed the heat exchanger and was emitting 1 part per million Carbon Monoxide and the furnace was unsafe to run. Offered to fix heat exchanger for $2300 or get a sales rep out to get a new furnace. Sales Rep came out and said that we might as well get a new AC unit because it will be cheaper in the long run. He offered us 3 quotes. Cheapest being $7500 and most Expensive being $15000. I then called a 2nd company for a 2nd opinion and they determined that the problem wasn't with a furnace as they read the air at 1 part per million CO2 in the air without the furnace being on. This level is completely safe and is a normal level in the air. Do not get the service contracts. It is just a sales pitch. Everytime they came out, they tried to sell us something. New furnace, water softener,etc. In my opinion, they don't operate very high ethics.

Hot water heater, installed 3 years ago by Burton, was leaking. I'd been unhappy with their performance then, but decided to call them again since the hot water heater was under warranty. I was charged over $400 to replace the old water heater and pressured to purchase an additional expansion tank for nearly $500.00 I did not purchase that. The technician then stated that the issue was an electrical one. He wrote "there is an electrical short, ate through threads and tank warranty is void if electrician does not fix". The electrician (who will receive a top notch rating) just left. The water heater is gas...no electricity involved. I was overcharged and threatened that my warranty would be void by a bullying technician from Burton. Inexcusable.

First tech was not qualified to do the work requested but replacement was on site within a reasonable time.

The leak did get fixed originally. Two years later we had a leak in the same exact spot on the basement carpet. Burton came out several times to investigate, they made a good effort to try and help with video camera analysis and a manager came to look but told us that they could not diagnose the problem and left it at that, I left the manager a message a few days later and he never called me back. It was expensive for the hours that were spent working at my house and I will probably have to call a different plumber to look at it if more water leaks in the future. I complained about the cost at the time and they reimbursed some of the cost and gave me a free service plan but I am still not happy with the experience overall.

I did not use them because they were $10,000 higher than other bidders. They were the first company to come out and they gave me this high price. They said they could work on it right away. Then they called me back two days later saying we don't have a lot going on right now. We can give you a discount if you let us start right now. I had not received any other bids yet. Then I had two more companies come out and their bids were $10,000 under Burton's price. So when Burton called me I mentioned their original estimate wasn't very detailed. So when they called back I asked them for a little bit better breakdown on this estimate so I could understand what I am paying for. They said they normally didn't do that but that they would prepare something, but they never called me back. I will not use them again in the future.

On one of the hottest days of the year, our air conditioning unit stopped working. I checked Angie's List, and started to call a serviceman, but learned my husband had already made an appt with Burton Plumbing, HVAC, etc. It was about 2 days later that the serviceman arrived, on time. The first thing he did, after he walked in the door, BEFORE EXAMINING THE AC UNIT, was ask my husband to sign a form agreeing to pay a $112 service call fee. Thinking that this was reasonable, as the company would have to be paid for their time, IF WE DID NOT AGREE TO THE REPAIRS THEY SUGGESTED, my husband signed the form. The serviceman then checked our AC, and found that the fan motor was 'out'. The fan had been running, off and on, over the past two days, when we switched the system on to check - in hopes that it worked - while waiting for service. We were told that the fan motor would run for a little bit, but then would get too hot and stop running, so it needed to be replaced. The cost of the replace ment fan motor was $500. Not $497.33, or $498.95, but $500. An odd 'even' amount for the price of a part. He didn't have to check a parts list for that particular brand of AC unit - he just quoted us the $500 price. We found that rather odd, but agreed to have the work done. We agreed to him replacing the fan motor, which he did promptly and quickly. He then presented us with a bill of $612 TOTAL - THAT INCLUDED THE $112 SERVICE CALL FEE. We didn't feel that we should be charged the service call fee SINCE WE HAD THE FAN MOTOR REPLACED. Under normal circumstances (and we are very knowledgeable home builders with 30+ years of dealing with repairmen, now retired), the service call fee is NOT charged if service is performed. While the repairman was finishing up, I called Burton's office, to speak to the manager, but was told that he was out. I asked the person who had answered the phone about the problem, and she told me that I should discuss it with the serviceman, that "he could handle it". I assumed that meant the fee would be waived, after I discussed it with the serviceman. ON THE CONTRARY, WE STILL HAD TO PAY THE $112 - even though we agreed to the work, and had it done. The serviceman told me that he explained all this to us in advance, and that my husband had signed the form in agreement. I explained that he thought this was in case we refused to have the work done - but he told us that BURTON CHARGED THE $112 FEE WHETHER THE WORK IS DONE OR REFUSED. After some discussion, being told that 'he didn't know about a senior discount" (which is listed on Angie's List), he could offer us $25 off, as there was a coupon (somewhere) that would allow that. During our discussion, I asked what would have happened if we HADN'T been forced to agree to the $112 fee in advance. He told me: "That $112 would have been included in the price of the fan motor." I asked if, in that case, I would have just paid the $500 - and he told me 'no, the part would have been priced $612". There was no doubt in my mind, after that, that we had been 'had'. I think, when dealing with a company whose policies are so questionable, I should have called for a price on the part, and then argued my case further. Hindsight is never helpful in these cases. Had I not argued with him and forced him into offering the "$25 off coupon", I am sure he would have charged us the full $612. The best I can say about this experience is that the air conditioning unit is working now. As you can imagine, Burton Plumbing, AC, etc, will NOT be doing any further work for us. If you do MUST use this company, I advise that you get their agreement, in writing, that you will NOT be charged their $112 fee if you have the work done - and if they still refuse, find someone else to do the work. This is obviously a way to make the consumer pay a premium for what should be 'regular' work.

Explanation of system options was very clear, and preliminary cost estimate was accurate. Technicians were prompt, worked efficiently, and cleaned up after themselves. We are very satisfied.

Overall, the experience was fine; I had no problems. The technician arrived on time. I have a service contract with them and they come out a few times a year.

The water heater was not installed at the time specified, but they promptly took care of the matter. And got plumbers out to install the water heater.

They were great. They were really nice guys. They were very professional. The guy came over our house to give us a quote on what he thought, we needed to have done, and how much it is going to cost. He worked with his management a lot to give us a good price, if they could. He did a really good job. When they were here, they worked really fast and really professionally. I was really happy with everything they had done. Honestly, I would say they are really good. They are professional. They know what they are doing; but they are pretty pricey. We had called them another time because we had hired them before just to change our faucet that has frozen berth. It costs us $400 just to replace the faucet. They will do the job they are supposed to do, but people need to have money to pay them. They will come when they say they would come. They do a good job.

Tony arrived at my house on Tuesday 06/07/11around 2pm he was very polite and knew exactly what he was doing. He started right away and I told him if he needed anything to let me know. He said he shouldn't and continued to work. After the Heat Pump was installed he was working on the air handler and got everything up and running by 8:00 that night. After he got done they pickep up all there trash and and Tony came upstairs and showed us how to use the new Thermostat. He was very polite and they way he explained it my wife even understood. All in all we had a great experience and we really appreciated them coming out on one of the hottest days of the year so far to get this done. I will use them again.

We didn't spend any money because we are on their service plan. We pay a monthly fee. We are trying to decide if we are going to replace or fix. They are very on time and very professional. They are very responsive to our phone calls.

Horrible. Would never use them again.

When i called the office to set up the estimate i was extremely impressed with how polite and friendly the lady i spoke to was. I had high hopes based on this first contact and what i read on their website about customer service training. Unfortunately this was the high point. When the plumber arrived he just walked into the house without knocking. He just opened the door, poked his head in and called out "hello." Then he didnt even introduce himself nor shake my hand. I explained the situation and told him i would be flipping the property. He barely looked around, didnt even turn on the water to help him see what the issues were. I pointed out the basement drain that was slightly clogged, and he told me that i would "need to call a plumber." Hhhhmmm, thats what i thought he was. Then he spent 10 min writing an estimate telling me i need all new pipes run upstairs and that cracks in the main floor pipes were causing the leak. i would wonder how he knew this considering he didnt even turn the water on. He handed me the paper and walked out of the house, not even bothering to see if i wanted to hire or not, nor saying goodbye. Overall he was extremely rude and disrespectful. He didnt listen to my needs and seemed more concerned with getting out of the house. After hiring another plumbing company and getting everything repaired for no where near the cost of replacing with all new pipes I will never even consider calling this company again.

We called Burton and they said someone could be out in the afternoon. The repairman did show up about 2:30 Saturday afternoon, looked at the problem and wrote a quote. We felt it was kind of high, but what do we really know and would we find someone else at this time of day? We accepted and the technician did the work installing a new water heater. Later we researched the water heater they put in and average labor for a Saturday call and computed it should have cost around $800-$1000 at most as it was an electric water heater and turned out to be pretty inexpensive. We also asked other plumbers and people who know plumbers about the cost. ALL of them said it was way exorbitant and overpriced. We then tried to work with Burton to make things right and received the run-around for a couple of days. They did finally settle for refunding $400.00 back and we decided do be done with this company and took it.

Fantastic -- absolutely couldn't be better. Our AC gave out on the hottest day so far and Mike came out right away to evaluate the problem. He was able to jerry-rig the system to get some cooling and I requested a salesperson. Marty and I discussed the situation and he gave me a number of options. On a matter of principle I called two other companies and got other estimates and decided to go with Burton. I researched the manufacturers involved and decided on Trane. Tony spent an entire day removing the old and installing the new and we have been comfortable ever since. We had been using Burton for furnace/AC checks for several years because of the quality of their people. Workmen are prompt, courteous, informed and informative, friendly and patient with questions. Frankly, I don't think you can find better people, better products and better service.

ac stopped working. I called several places but most had no one available. Burton put me on the list and agreed to lower service call price to $69 to meet a competitors price and was able to send someone out that would meet my schedule as I was leaving town and wanted the problem dealt with before I went on vacation. The serviceman came out and diagnosed the problem. There was no hard sell on replacing the unit with a new system and repair was completed promptly.

Video taped line to the street while we watched; found the collapse. Excavated line and replaced line. Very professional, very careful when excavating and put all landscaping back in place. Had sufficient employees to do it quickly and safely. Work proposal contained 3 choices, with benefits of each. No pressure to do more than needed. Work comes with written guarantee. Have used them before - wouldn't use anybody else.

The serviceman was very good, friendly and professional. We had no complaints about the service we received from the company. Our major complaint was the cost for the repairs. We were charged $325.00 to simply replace a value in our shower faucet, and that total is after using a $25.00 coupon. It took the repairman about 30 minutes to replace what is probably $25.00 part. Can't understand why it should cost that much. This gives plumbing service in general a bad reputation concerning costs.

I called Burton to repair these stating that it was not critical but I would like to have an estimate and possible fix. They said they could have a person out to see me the next morning ($40 walk-in-the-door fee). I agreed, took time off work and waited at home. Around noon they called and said they were running late. Around 2:30 they called and said they are still behind schedule followed by a 4 p.m. cancel and reschedule for an 9 a.m. call the next morning (1 day wasted). At noon the next day they called to tell me they had someone available. I understand I have no idea what the quality of workmanship is, but I cannot work with a company that is unable to maintain a schedule. If things were super-busy, then they should have scheduled the consultation when there was time available instead of making me waste time waiting for them. I only expect that kind of service from the cable company and they at least don't cancel after wasting a day waiting. Needless to say, I canceled.

The service was very good. They showed up on time to do the work. They cleaned up everything when they were done working. They were very courteous when they were there working.

Things went OK at first. Routine inspections, nothing unusual. I called in the spring of 08 to schedule our a/c inspection and this is where the trouble began. They canceled our appointment several times due to other people's emergency issues. I'm fine with that, those things happen. However, I have to take off work to be at home. The last time they canceled, I never received a call. I called them and found out they were still at their first appointment of the day. So they knew in the morning they wouldn't make my late afternoon appointment and I had to call them to find out. Another reschedule, more vacation time, etc. From this point, I'm dissatisfied and just want out of my service agreement. In order to get out I have to send a letter (I didn't have to send a letter to sign up, why do I have to now?). I send the letter in the middle of June and then on the 30th, a payment is still pulled out. Of course it's in the fine print that they need 2 weeks notice in order to cancel the next payment. Whatever, I'm not saying they stole my last payment, but to me it's dishonest. They can have their last 20 bucks in exchange for me telling everyone I know to stay away from Burton. As a side note, the repair men were always professional and courteous. I have no complaints with the service performed but, rather, the company as a whole.

Overall I am very satisfied with the work. The price was in line with other estimates I received, and the quality of the installation appears to be excellent. They cleaned up after the job, and left everything as it was.

I called and set an appointment. They arrived as scheduled. Gave me a quote. Completed the work. I had no problems what so ever. I would use this company again and recommend them to family and friends.