BALDWIN'S FLOORING AMERICA

Customer service through owner was horrible. He doesn’t care about getting your business and wasn’t fun to deal with. Also they doubled the price from what it said on carpet when you go in and look at them like other reviews on other sites. Also will post pictures of your house on Facebook with consent or care for your privacy go to nfm or Kelly’s they are cheaper and better and easier to deal with

The carpet is beautiful. But.. first I was told I would be called when it arrived and instead I called them because I never got a call. They could not find my order. So then I got a call back and he said the carpet had been in for 5 days. And too busy to call. Then he wanted me to be able to drop everything and get off work in a moments notice to be available the next day for the job to be done. That was not possible. Then while the carpet was being laid, I happened to go out and get the mail. Only to notice they stacked the old carpet up against the garage door, instead of in their van. So now, my garage door is all scratched up. I asked why they would do that... they just looked at me. Then I was told... 'well, we expect to damage walls'. I said this is an outside garage door. This should not have happened. Nor should the inside. He stated he would be in contact with me to get it painted. Now it is Jan 2019 and that was Oct 2018. I have given them ample time to be back in contact with me.... and make it right. They were sloppy.,... and I certainly am not happy about the garage door. The door (and house) are only 2 years old... and they don't care what they do to anything the customer owns. I do not recommend them..... not at all. Never go to Baldwin Carpet. Oh.. one other thing. Their estimate is not broken down... so you are basically clueless as to what you are being charged for. You just get 1 total.... that is it. I should have stopped there.

unknown

As above. I was concerned whether the tile would stay in place due to the residue of old pre-1960 adhesive, but after more than one year it still looks great.

It was an excellent job done and the floor looks awesome. They were very good workers, were very polite, friendly and they got right to work. They installed the floor without flaws and they didn't leave one bit of mess. The service was outstanding and I would highly recommend them.

We really like the new linoleum that Baldwin's Flooring America put in our kitchen. It looks really nice. We don t have any seams or anything in the linoleum. They did a great job with the installation, and were also very nice to work with.

Baldwin's did wonderful installing the tile. I have nothing to say that could possibly be wrong at all. The grout lines are even and they stay very clean as long as I use the stuff that they recommended to me. They as very helpful in given me pointers on how to take care of the floor. So far, everything is in working order with the tile. I do not have any complaints.