For quality repairs to your water heaters, water filtration systems, trenchless sewer replacements, toilet clogs, leaky pipes, drain cleaning, and much more, American Rooter Plumbing in Omaha is the team to trust. The expert plumbers enjoy the ability to provide our customers with multiple options to allow them to make the best buying decision. In fact, our professionalism sets us apart, and our fully licensed, bonded, and insured technicians are ready to put their knowledge and commitment to work in ensuring that your plumbing system is always running in top condition. For fast, friendly, and affordable service, trust the family-owned and operated team at American Rooter Plumbing. Call them today to schedule your service!
Business highlights
12 years of trusted experience
Women Owned & Operated
Family Owned & Operated
Emergency Services Offered
Services we offer
Residential Plumbing, Drain Cleaning, Main Sewer, Hydro Jetting, Sewer Camera Inspection, Sewer Locating, Any Leaky Plumbing Fixture, Broken Water Lines, Cracked Or Broken Drain Pipes, Picote Cleaning, Sewer Lining, Trenchless Sewer Replacements, Sewer Lining, Pipe Lining, Pipe Bursting, Water Heaters
I contacted American Rooter plumbing because we had our shower and bathroom sink faucet would not stop dripping, like non-stop dripping. They came by and did a full evaluation of the home and found we needed: - A new shower and bathtub (which we planned on eventually doing anyway) - new sink faucets - emergency stops for all sinks in the house - a new main line stop since it was rusted over - complete repair of our outdoor water line stop - and a few parts here and there. We just moved in this house and knew that there would be a lot to fix so, begrudgingly we agreed. It came to a whopping total of almost $14,000 for everything. The first day they have to do stuff it goes fine, water heater is installed, stops put in goes well, then comes the day of the new tub, sink, etc. And I could not be more disappointed. First and most importantly, they just left the wall completely exposed! There are just parts of the drywall missing so the inside of the house is exposed (pictures included) and when I contacted them they said that "their job is done, so they aren't coming back". They never once told me that I would have to hire a drywall person to finish their job for them. They told me that once they were done it would be installed, ready to use and clean, it was anything but and they won't do anything about it except tell me to get an inspector and a dry wall person. Wish they told me that before going through with the project, not after. Speaking of clean, however, it was anything but. The tub was a mess, they left drywall bits all over the floor in the hall and bathroom and put all of our bathroom items in the hall and doorway so there was nowhere to walk and I had to clean up the debris. So it was anything but "cleaner than we started". Finally, they just cause more issues for some reason? The new shower starting part is not flush against the wall so water is just going to get inside of it and cause it to rust, they took our towel rod down for some reason and didn't put it back up, they turned off our water heater and didn't turn it back on, so we didn't have hot water for four hours and didn't know why, and finally, they left almost all the doors open and lights on. This is especially bad because I have 3 cats that do not need to be getting out or in places they aren't supposed to, they could also get sick from eating dry wall. Most importantly, I also have an 18 month old that could be doing the exact same! I am extremely dissatisfied, I have to pay even MORE money on top of the 14,000 and I just don't know what I'm paying for now. My house is dirtier, more broken, and more dangerous than it was before they got here. Don't get American Rooter.
Description of Work: - water heater installation - entire house plumbing analysis - shower and bath removal and new shower and tub installation - new shower head and parts - new sink faucet - new emergency stops - outside main water line fixing - main water line replacement - more small stuff
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$14,000
Response from American Rooter Plumbing
Hi [Member Information Removed] thank you for taking time to address your concerns. While we did a lot of work at your home: replace whole home valves, water heater, new tub, new faucets - it seems that your frustrations fall in the misunderstanding that we do not repair drywall. I apologize for any miscommunication there. We are plumbers and work on plumbing only. It is good to hear that all of your plumbing is working smoothly. Again, we apologize for any miscommunication.
Guadalupe C.
01/2021
5.0
plumbing
Ā + -1 more
Josh and Mike did an amazing job replacing our garbage disposal. They were quick and easy to work with. Thank you
Description of Work: Garbage disposal
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Sara R.
11/2020
3.0
plumbing
Ā + -1 more
EXTREMELY EXPENSIVE and slow for work required
Description of Work: Plumbing work
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
LaVerl M.
01/2019
4.0
plumbing
Ā + -1 more
They did a excellent job. Cost was a little higher than i expected for what was done but i didnt really check around cause I needed the tub put in.
Description of Work: I had my tub replaces.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Rick S.
01/2019
5.0
plumbing
Ā + -1 more
American Rooter had a staff member wrong me and i threw him out of my house and hired another company. I had a conversation with the owners of American Rooter Brad and Sarah Con. Boy did they ever WOW me. Not only did they apologize, they would refund me the total invoice from the other plumber. That alone was amazing to me. It gets much better Brad and Sarah were on the phone with me at the same time and stated many times they do not operate that way, nor do we train their staff to act that way. Here is the shocker to me, now keep in mind this is a husband and wife team small family operation. They said, "We would like to replace your water heater with the same spec water heater and bring it up to code at no charge to you. I was thinking wow and that is exactly what happened. The owner Brad Con showed right on time as scheduled on 1-11-19. Brad replaced my water heater, installed and expansion tank and replaced pressure-reducing valve. He did great work and left my basement cleaner than before he arrived. He hauled everything away all at no charge. I would have to say these are some amazing people and went beyond anything I could have imagined to satisfy me. They are truly the SWEET plumbers. Thank you Brad and Sarah Con
Description of Work: Water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Ken P.
09/2018
5.0
plumbing
Ā + -1 more
Very nice workers completed all work that they said they would and on time
Description of Work: Replace main sewer line
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,500
C A H.
09/2018
5.0
plumbing, sewer cleaning
Ā + 0 more
Quick efficient and professional service.
Description of Work: Clogged Floor Drain
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Terri B.
07/2018
5.0
plumbing, drain cleaning
Ā + 0 more
Great! It was easy to set up a convenient service call and they sent out Alex and James who are both courteous and friendly. Alex is very competent and takes time to explain the problem, the solution, the estimate and answers any questions thoroughly. They went to work and quickly got the problem fixed. I will definitely call American Rooter the next time I have plumbing problems.
Description of Work: Basement floor drain was over flowing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ilise W.
07/2018
5.0
plumbing
Ā + -1 more
It went great! Jim was very professional and courteous. I liked that he showed me what he needed to fix and explained how he was going to fix our issues. Definitely would hire him again!
Description of Work: Toilet and leaking sprinkler pipe
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shelly M.
05/2018
5.0
plumbing
Ā + -1 more
Job was done and the drain is clear
Description of Work: Tub drain snaked
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Terry O.
02/2018
5.0
sewer cleaning
Ā + -1 more
They ran into unexpected storm sewer in the street but worked until 8:00 PM to get our sewer hooked up.
Description of Work: Emergency sewer replacement from house to city sewer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Paul L.
01/2018
5.0
plumbing, sewer cleaning
Ā + 0 more
I cannot give kudos enough to Bradd Conn and his team at American Rooter. I gave them a challenging situation with a 50 year old house that fought them every step of the way. We ended up pulling a seamless pipe from the sewer in the street to my house in miserable weather. Bradd and his team spent 12 hours on Saturday finishing up the job in single digit temps before the record low hit. His team was polite and explained all options every step of the way. They never hesitated to answer all my questions. If you want a top notch job at a competitive price with great customer service I recommend them without any reservations.
Description of Work: My sewer line backed up due to severe root problems from my mature Maple tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marie D.
11/2017
1.0
plumbing
Ā + -1 more
Initial call, communication and plumber all professional. He arrived on time, introduced himself with a card. He went to the main bathroom to assess it and looked at the other two bathrooms as well. Asked questions about the plumbing, how old the main toilet was. He did not flush the toilet though. This would have been key more than anything. He came back to me with some options, telling me he knew where the clog was after running water in the sink. The least expensive option he offered was $361! I told him I would need to look around. I was charged a $49 trip fee. He left and I immediately called another plumbing company and explained the situation. She had a plumber out to me in 20 minutes. He went to the main toilet and started flushing it. He flushed it about 6 times and told me whatever was causing the toilet to flush slowly must have cleared out, more than likely from too much toilet paper from our children. He recommended using 1-2 ply toilet paper going forward. He told me he wasn't going to charge me for flushing the toilet. Bottom line, I feel that American Rooter was trying to take advantage of us by offering to perform a very expensive service that was not needed. When I asked the plumber why it was so expensive, he said this was a national average competitive price. When looking this up, this was not the case. In fact, the plumbing company that came after American Rooter ,only charges $190 for 2 hours of the same work (but they were offering a coupon rate of $169 for 2 hours or less if it took under 2 hours). I was happy we didn't have to pay any more money. I wasted $49 with American Footer and to think they wanted to charge $361 for work that wasn't necessary is repulsive. Extremely disappointed in this company. I am rating the overall experience an F for this reason.
Description of Work: Main toilet flushing slow. Thought we needed it snaked.
Rating Category
Rating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$49
Response from American Rooter Plumbing
Thank you for your response [Member Name Removed]. We will certainly look into this as I can understand your frustrations. Our plumbers train internally 3 times a week and take numerous courses on their own time to improve their skill set and customer experience. It is our goal to always have you 100% satisfied with the work we do. Thank you for your time and sharing your experience.
Cory W.
10/2017
5.0
plumbing, water heater repair
Ā + 0 more
David performed our annual maintenance inspection. I have used American Rooter several times in the past and have always been impressed with the extremely knowledgeable and friendly service they provide. David answered all my questions and did a thorough inspection. Job well done. Highly recommend. Thanks!!
Description of Work: Annual Maintenance Check
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Vincent G.
10/2017
2.0
plumbing, drain cleaning
Ā + 0 more
20 min for 270.00.......if it happens again I will buy my own snake. Also get new tarps to cover customers floors. I am sure y'all can afford them.
Description of Work: unclog drain
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0
$270
Bernard K.
09/2017
5.0
drain cleaning
Ā + -1 more
Arrived on time, was professional and personable. Everything was left neat and clean. GREAT JOB!
Description of Work: Drain Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330
Michele J.
08/2017
5.0
plumbing, water heater repair, water softeners
Ā + 1 more
It was fantastic! They were punctual, cordial, and had no problem answering any of my questions. They were experts at what they were doing and I would recommend this company to anyone who has problems with their water heater
Description of Work: My water heater went out. They were able to come the day I called and give me options in fixing or replacing my old water heater
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gayle S.
07/2017
5.0
plumbing, wells
Ā + 0 more
excellent Jim was is a great asset to this company. Helpful, professional, knowledgeable
Description of Work: Sump pump work. Annual plumbing check.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Andrea H.
07/2017
5.0
plumbing
Ā + -1 more
Fantastic! Bradd is very nice and professional. He diagnosed the problem, gave me options and installed the new toilet in a quick and professional manner.
Description of Work: We had a leak in our ceiling from one of our upstairs toilets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
John J.
06/2017
5.0
plumbing, water heater repair
Ā + 0 more
He was very professional explaining everything and quite efficient in getting the work done.
Description of Work: Bradd installed a hot water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lynn L.
02/2017
5.0
plumbing, sewer cleaning, drain cleaning
Ā + 1 more
Work was done AFTER HOURS and was costly but, service was mandatory. Technician was knowledgeable and professional
Description of Work: Resolved sewer line blockage
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
Ken L.
09/2016
2.0
plumbing
Ā + -1 more
Ended up using someone else. Charged $49.00 service call. That was fine. Then seemed more interested in selling a service plan than snaking the drain. Just to snake the drain was almost as much as the service plan anyway--about $275.00
Description of Work: Drain Cleaned
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$49
Mark P.
05/2016
4.0
drain cleaning
Ā + -1 more
They did a good job but they were a little pricey. They did fine work so I'd give them an A for the work but B or C for the cost. They were there when they said they would be there. The guy was a little unkempt. I would use them but probably not to do the sink because they were too expensive.
Description of Work: I used American Rooter. They unclogged the sink.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$300
Michael M.
04/2016
5.0
water heater repair, plumbing
Ā + 0 more
Through a series of questions and troubleshooting he was able to determine that my water heater was leaking and needed to be replaced. He informed me that he had one on the truck and that it would take approximately three hours to remove and replace the old heater. After realizing he did not have the correct water heater on his truck he called another employee to deliver another heater. He was still able to get all of his work done, including cleaning up in less than his estimated time. He was extremely thorough and professional and exceeded all of my expectations.
Description of Work: He was able to determine that my water heater was leaking and that it needed to be replaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,865
LLOYD C.
01/2016
5.0
plumbing
Ā + -1 more
American Rooter replaced the entire sewage drain inside my house. They showed up within 2 hours of calling and completed the job in just a couple of hours. They charge a $50 estimate call fee, but if you tell them you saw them on Angie's list it they'll drop it to $11. Also, they have a terrific customer loyalty plan- $120 and you get 15% off everything and free estimates in the future. I will be calling American Rooter for all my plumbing needs.
Description of Work: American Rooter replaced the entire sewage drain inside my house.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Water Filtration and Softening,
Drain Pipe Installation
FAQ
American Rooter Plumbing is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 7:00 PM
Tuesday: 7:30 AM - 7:00 PM
Wednesday: 7:30 AM - 7:00 PM
Thursday: 7:30 AM - 7:00 PM
Friday: 7:30 AM - 7:00 PM
Saturday: 9:00 AM - 5:00 PM
American Rooter Plumbing accepts the following forms of payment: Check,Financing Available
No, American Rooter Plumbing does not offer free project estimates.
Yes, American Rooter Plumbing offers eco-friendly accreditations.
No, American Rooter Plumbing does not offer a senior discount.
Yes, American Rooter Plumbing offers emergency services.
Yes, American Rooter Plumbing offers warranties.
American Rooter Plumbing offers the following services: Residential Plumbing, Drain Cleaning, Main Sewer, Hydro Jetting, Sewer Camera Inspection, Sewer Locating, Any Leaky Plumbing Fixture, Broken Water Lines, Cracked Or Broken Drain Pipes, Picote Cleaning, Sewer Lining, Trenchless Sewer Replacements, Sewer Lining, Pipe Lining, Pipe Bursting, Water Heaters