American Arborist

Do not go near this company with a 100-foot pole—stay away at all costs. Liars, terrible communicators, and a condescending owner. If I had to choose between recommending this company to someone or putting an aging relative into a nursing home, my only dilemma would be which nursing home to use. If I could, I would pay my own money to Google just to give this company zero stars instead of the one I’m required to leave. By far, the most unprofessional company I have ever worked with in any industry. My three young children have better communication skills than anyone at this company. We lost a massive tree branch during the snowstorm in March 2025. I considered using my own tools and chainsaw to remove the debris but decided to hire a tree removal company instead to avoid damaging my lawn. You’d think a professional tree service would have the common sense to lay down wood boards or use the black diamond steel protection mats they had from the previous owner (whom I know). Instead, they repeatedly drove a 2,000-lb skid steer all over my lawn (front and back) without any protective measures. One would assume a company like this would at least use the same path to minimize damage, but for some reason, they thought it was acceptable to drive all over —even directly in front of my front door. I’ve had four different neighbors ask me what they were thinking in spinning a skid steer around on my lawn. (Videos and pictures to follow.) To make matters worse, they didn’t even complete the work on the scheduled day—Saturday. After voicing my frustration about their reckless approach, they returned three days later and did the exact same thing with the skid steer! Either this was done on purpose, or they genuinely have the communication skills of toddlers. Absolutely pathetic. I raised my concerns about the deep tire ruts they left behind, and their sales guy, Kasey, responded via text with, “…That sucks man.” He also assured me that his team would fix the ruts, lay down dirt, and spread grass seed. A week passed with no follow-up, no updates—nothing. The only communication I received was an automated QuickBooks email with a link to pay the outstanding invoice. Realizing this company wasn’t coming back to fix their damage as promised, I spent $600 of my own money to haul away the remaining debris they left behind, including branches and sticks they had agreed to remove (I still have a garbage can full of debris I raked myself). I also had to buy a motorized tiller to fix the 7-inch-deep tire ruts they left in both my front and back lawn, as well as my own grass seed and topsoil. Thinking they might take some responsibility, I offered to pay $800 of their $1,350 invoice, given that I had to spend $600 to fix their mess. A decent, respectable company would have acknowledged their failures and accepted the offer. Instead, the owner, Mitch Waite, then sent the most condescending email imaginable, attempting to disguise it as a professional response. He even complained that his workers had to spend time away from their families on a Saturday morning. Mitch, if that’s such an issue, then next time, don’t accept the job that YOU agreed to. Because I have integrity—and because his response was one of the most pathetic, time-wasting emails I’ve ever read—I paid the invoice in full immediately. I will make it my mission to ensure that no one ever recommends this company for tree services. Pathetic. Cowardly. With gratitude!

This is the second time I have used Dan and his crew. They are extremely professional and their work is exceptional. Highly recommend American Arborist.

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This is about as happy as I have been with any contractor of any sort ever! I am very picky and ask for lots of little favors and bug the h*** out of the workers with my questions. This team was not only super professional and knowledgeable of their trade they put up with me (a self-admitted pest) with so much courtesy. The guy who got up into the trees was expert at his work and it was very interesting to watch. They worked around a powerline easement, electric line to the house, cable line to the house, fencing and a deck on an 8 foot raised bed! They utilized just about every tool of the trade including the truck with the boom and basket for getting at the top of the Linden to trim, a power trunk and limb lifter, a grinder, two huge trucks which got filled to the brim, shovels, rakes, blowers, tree climbing devices and a variety of types of saws and cutters. They worked well with the power company when working around the wires. The owner of the company blew out a saw chain (knowing he would) in order to get the stump from the tree (which had grown into the chainlink fence) down low enough so we could erect a wood fence across that line. They left the place very clean. We have several pines that have that virus or beetle problem that will need to come down in a few years and we will for sure use them for that. It was a super good experience.

It went really well and they were very reasonable.

Every part of this was good. American Arborist was the lowest of 3 bids. They are very professional. On time, skilled, and they worked hard and fast. They took care to minimize any damage to my yard. They left my yard in great shape. On top of that the crew was very pleasant and polite. Great job! I wish I had another tree that needed to be cut down.

Slick as a whistle!

They were wonderful when they gave us a quote on our yard. Dan was very professional and very reasonable pricing. We will be using them in the near future.