Abe's Trash Inc

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We live in Diamondhead. Our subdivision was recently annexed by the city of Omaha. We are so pleased with the service from Abe's Trash that we will be sticking with Abe's instead of using the city of Omaha garbage service. We highly recommend Abe's Trash.

During the 2.5 years I used them I regularly did not get my quarterly bill. Then I would get a friendly reminder and I would pay it. The first time it happened I called them and they sent another one but let us be honest, most of us don't remember to pay a bill that only comes due every 3 months without a reminder (no auto pay or pay online options with this stone age company). Then I moved to an area in Omaha they do not service. When I called to cancel the lady asked for my new address so they could send a final bill. I OFFERED to pay it on the spot, over the phone and she said no, that they would send the bill. About six weeks later I get a notice from a collection agency. Never got a phone call. Never got a bill. They mess up my great credit and never even notified me. In my entire life I have never been sent to a collection agency. They were habitual about not sending invoices but it never bothered me or affected our service. Then I cancel and they turn me over to collections...after I offered to pay instantly. Their horrible customer service has messed up a big part of my life...my credit. For $100. Our trash was always picked up timely but the administration side of this company rates a 0 out of 10.

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They are always there on time and even do holidays

We have been using Abes for years and have never had any problems with them. They have always been great about taking everything we put out. I dont recall them every missing a week.

I have an ongoing contract with them but I did call them recently to see if they would match the price of a competitor in the area and they did.

They're convenient, pretty responsive, and pretty good. Their prices are also pretty reasonable and comparable to other haulers.

They provide a good service I have no complaints. They are here every Tuesday morning to remove my trash. We are satisfied with the service they provide and will continue to use them in the future.

I don't dislike anything. I have no problems with them at all. They don't leave trash lying on the street.

They've always done a good job. If I leave out branches and stuff, they take it without any griping.

I still get their services.

see above.

When we moved into our house we chose this garbage collection company at random. It went fine for about 6 months, then one week they just didn't pick up our garbage. Pickup day is on Fridays, so we always put our can out on Thursday night. My wife was in the garage waiting to back the car out and watched the truck pass by our house, so she caught up to them and asked if they could go back and get our trash. The truck driver acknowledged that he would return to our house, then drove out of the neighborhood laughing. When my wife called their office, the lady who answered began to chastise my wife for not having the can out on time (not that there is a designated time, they can come any time of day). When my wife advised her that it had been out since Thursday night, she said they "would try" but couldn't make any guarantees. We have 2 kids, this thing is full in a week, so my wife told her they could pick it up that day or cancel us and we'd go elsewhere. They picked it up around 4:30 pm, so we were satisfied, but their drivers are obviously not concerned with being professional. Things were again fine, until today. We recently requested separate bins for recyclables, and put those out today. I guess they have a different truck that picks these up, and ours was not picked up. No big deal, this is the first time we put it out and it's just an oversight. Unfortunately when I attempted to call them, the person answering the phones would answer the call then hang up without saying anything. I called 5 or 6 times, then I realized, it was 4:45 pm. They close at 5pm. I stubbornly continued calling 10 more times, until 5 pm, getting angrier and angrier each time as the person lifted the phone and dropped it back on the hook, since they couldn't be bothered answering a call so near quitting time. What do they have 14-year olds working there? It is unbelievable that a business would permit such conduct when they, ostensibly, are making their living providing this service. Once I can get them on the phone next week, I will let them know that they can pick up their equipment. I will not pay them another dime. Additionally I will make sure all my coworkers (at Offutt AFB) know about this, so they can make an informed decision when choosing a provider. Garbage collection is a pretty basic thing that you don't think about usually, but when it goes wrong, it poses a BIG problem. We live in the city, it's not like you can burn the stuff!

They will take ANYTHING! They have very good customer service.