Abbott IT

Best place in Omaha for IT repair. I've used them several times. Reasonably priced and quality work.

I brought my laptop in to get the GPU fan replaced. I called before to see about price and ask if the part I had already bought would be ok for him to just put into the laptop. Seemed nice enough, we agreed on a price. I dropped of the laptop, the charger, and the fan that I had bought. . He called about a week later to let know the part I had bought was faulty and did not work. He told me he would order a new fan and call me when it was done. He called me back a little over a week later, telling me he replaced both of the fans for the GPU, and the CPU. I went to pick up my laptop and bring it home to test it. Unfortunately, when I opened my laptop I realized that the rgb keyboard was not working properly now. 4 green lights were out, 8 lights were out and the RGB lights remained on even after they had been shut off. I called immediately. He asked me to bring it back in. When I dropped it off the second time. His father acknowledged that the keyboard lights were in perfect working condition when I dropped off the laptop. They had me leave it again so they could take a look and call me back. I received a call the next day stating they had fixed the problem and to come pick up the laptop again. I went after work that day to find that the problem was still there. Except for the light could now be turned off. He told me that just because it had broken while he was working on the laptop. He was not liable. He told me that even if he had broken them. It was up to me to prove it, and to prove he did damaged the laptop to gross negligence. He then got the the crux of the issue. That even if he had broken the laptop lights, he could not afford to eat that cost and do what is right. Furthermore, when I got home and started digging further, I found that he had downloaded benchmark software onto the computer, The GPU was stuck in power saving mode, which took my digging into the Nvdia control panel, and windows control panel to get out power saving mode He also uninstalled and reinstalled the light control software. I hope this review will serve as a warning. I would not trust him to work on any electronic again.

Discovered that old PC was very, very near death (which would have resulted in horrible loss of data). Sold us new PC that perfectly meets/exceeds our needs and transferred all data from old motherboard to new PC. Set up wireless router and wireless printer. Instructed in basic operation of new PC. Came the very next day after we called. Worked very efficiently to move all the old files to the new PC and did it in our home.

System was quickly updated and appropriate software added. Computer now functions properly as requested.

I was very pleased with the honesty and punctuality. He was very knowledgeable and made practical recommendations, answered my questions fully and was professional. I would recommend more methods of payment in the future to make things simpler for the customer.

MY computer was infected with a computer virus that prevented use. Abbott IT was contacted and arrived quickly. Virus was removed and software was installed to prevent further problems. i was then instructed on the best use of my system.