Ron's Masonry & Stone

The entire experience was awful. The concrete steps were poured without footings, Ron said they were not necessary. The flagstone was put on, it really did look great. About a month after install the joints were already cracking, I assume because the step was settling. Concrete was also chipping out between the flagstone. Ron came out and put a bunch of caulk in the cracks and replaced the concrete in the flagstone. At this time he told us he would guarantee his work for 5 years. 4 years later, in 2012 concrete was again chipping out in the flagstone. I called Ron and reminded him of his guarantee, he said he would come out and fix it. He never came. Again this year, 2013, concrete is still coming out. Called Ron again, he claims to not remember his guarantee, even asked if I was sure he did the work. I got somewhat upset and he hung up on me. He will not be fixing my steps. DON"T HIRE!!!!! Since posting this review Ron has since agreed to fix our steps so I am upgrading this review for now.

The vendor charged to much for tucking pointing. I would not recommend them to a my worse enemy.

After he came out, it was leaking again after a rain. I called him, and he said it was just condensation! When I had someone else come out, they said that he did very little work and nothing had actually been fixed and showed me pictures to prove it. He said he would come back if there were any problems, but he never did. His physical appearance was unprofessional and very sloppy. I was not surprised to see that he had such a bad report on Angie's List and with the BBB.

Ron was quick to respond to my call and came out himself. Gave me a price on the spot. Work was set to start in a few weeks, which is absolutely fine. Weather seemed to delay progress. When work started the workers were short on extension cords and asked if they could use one of mine, which I abliged, but I shouldnt have to. This should have been a 2 or 3 day job, but it got strung out because of rain. I came home one day and my mailbox was bent off its post in an odd way. There was a blue streaked dent in the side almost as if someone had hit it pulling out of my driveway. Oddly enough the workers truck that pulled the equipment trailer was the same color blue. When I kindly asked Ron if someone had hit it, he said he would look into it. No further response. I am certain beyond any doubt that they banged into it, and a simple admission and a $15 mailbox would have kept everything fine. Tired of trying to get a response, I just replaced the box myself. A few months later I noticed that the new brick that had been layed on the corner was starting to pull away from the original brick. I notified Ron of this, and wanted a resolution, as it was still under the year warranty. He stated that It was doing that because it was settleing and is just what happens sometimes. He would come back and repoint it ONE time. Well Ron, you never did come back and point it, you avoided me long enought for me to just give up. This is a 60 year old house, I think its pretty well done settleing, especially less than 1/8 inch in a few months. OF COURSE it is settling, it pulled away from the house because you did not compact the soil under the brick or provide any kind of footing. After the first rain there was nothing to hold the brick up. I just hope It doesnt completely fall off the house like it was doing previously. Ron is quick to try to get the sale, but is there and gone, and wont stand behind his work. I need other repairs done and will not seek him out again.

The outside tuckpointing looks OK, at least where I can see it. The concrete work was bad though. The floor in the basement was cracked in several places within two months (Ron's comment that we didn't know better and that it was normal!). Also the gap under the top front step that they filled in must have been done incorrectly since the step is cracking now on top above it. Also, they left huge open gaps in between the concrete steps and brick balustrade wall on the back stoop, clearly that is where moisture would have been collecting and then freezing in the winter and breaking it up. I had to call them twice to come and fix it, and they finally sloppily put some caulking in there. In the basement, the whole point of the job was to get rid of the dirt floor and repair the gaps in between the foundation stones to prevent water getting inside. Even though the foundation work was in the contract, the first time around they didn't even touch it. They didn't even seal the gap in between the wall and the new floor. Water was pouring in through both that gap and the gaps in between foundation stones. I would call them several times and several times they would come back and sloppily caulk and patch here and there completely even ignoring the obvious spots where you could clearly see "moist dirt" coming out of the wall where mortar had been washed out. And the caulking put in between the foundation wall and the floor is of no use if water is clearly coming in from behind and around the seam. Also, every other time they came back they would ask for more money for the "additional repairs". We finally gave up as we could not keep spending more and more money for work that was clearly never going to be done. Also, Ron is very rude. He yelled at me on the phone and generally had an attitude that we were completely stupid, had no idea what was going on and talked to us in a patronizing and condescending way. Especially to me - I felt like he had a problem with women, at first he wouldn't even talk to me, he would only want to talk to my husband. All in all it was a bad experience and I would not recommend this company.