Patriot Plumbing Heating & A/C

They were very honest and knowledgeable. Very impressed with them.

He was really good and keeping in touch and coming when he said he was going to.

They roll all of my toilet paper down the stool and make little comments blaming what was wrong with on us and not replace it.

Poor. They were contracted via American home Shield. I had a broken water softener. The tech showed up unplugged it and plug it back in and left. I told him that we already tried that? And it didn't work. There's a $75 upfront fee. He never returned even though we told him that it did not fix the problem. We called again the next day and we are supposed to have someone come fix it, we waited around the house the entire day waiting for them, and then again never showed up. Apparently the parts weren't covered by the home warranty, however their communication was poor, they never showed up and they said they're going to, and the collected the $75 and did absolutely nothing. Don't care about the money? It's the principle .

unknown

I called on Friday morning and they were able to come out that same afternoon! One cold shower was enough and I am glad they took that to heart. They were in and out in no time and I haven't had a problem since. Thank You for same day service!

I've always get an appointment and get the work done. They worked with our home warranty outfit. I think they do good work. I think they would do more if I wasn't on a warranty which is not there fault. They've been good to us.

unknown

The estimator was late, but called, as the weather was bad. When their estimator arrived, I made it clear I wanted at least a 9-year water heater, and discussed different brands, brands I did or did not want. I mentioned I was partial to Rheem, GE was OK, not in favor of Kenmore. I had looked at Kenmore brands at Sears and could have bought/installed a 9-year Kenmore for about $850. He set up the time to come and do the work and said he would call about the water heater itself, but never did. The day before work was to begin, I called Patriot and inquired about the water heater, and told them I was adamant about it being a 9-year at least. They told me on the phone they's have to check with their supplier and would get back with me, then they confirmed the appointment for the next day. The next day they were nearly two hours late, never called, and installed a 10-year water heater, an A. O. Smith brand. I've never heard of A. O. Smith brand. No one discussed it with me in advanced, and I felt like I had been swindled and over charged. I complained bitterly about this, telling the installer if I had the power, I'd have them yank it out my old water heater reinstalled. I never heard back from Patriot Plumbing. I'll never hire them again or recommend them.

They were fast, friendly and very professional!

They're prompt and professional. It was a good experience.