John Henry's Plumbing, Heating, Air, and Electrical

We have a radiator heating system in our home. The provider came out to diagnose whether we needed an estimate on a leak in one of the system's pipes. That was a $69 diagnoses call. It was determined that we did indeed need an estimate, so Joe came out and estimated that it would cost $550 to replace the leaking pipe. I was out of town for these two calls. Joe called me and told me there was a pin-hole leak in the pipe and gave me the estimated cost. I was a little taken aback by the amount, but he said that it could take less time and the cost could be lower. He said he would tell them to cap it at $550 and let me know if it was going to be higher. I was scheduled to be back in town on the following Tuesday, so I set an appointment to have it fixed on the following Wednesday morning. The repairman came right on time. I took him down and showed him the area that leak was coming from. There are two pipes that run parallel to each other. I told him I wasn't sure where the hole was and asked if he wanted me to turn on the system so that he could see where it was coming from. He declined and said he was going to take the whole pipe out anyway. He was confused, though, because Joe's notes said it was supposed to be a 2" pipe and the one he indicated he was going to take out was only 1 1/4". I said I didn't know because I wasn't there when Joe came to give the estimate. He left and some time later returned with a pipe. I heard him banging around for quite some time. Then he called me down. The pipe had been removed. He pointed to the parallel pipe and said - "We just noticed that this one is dripping." I looked and, sure enough there was a slow drip coming out of the second pipe. I pointed to the second pipe and asked him, "Is this one a 2" pipe?" He replied that it was. I said, "Well, it looks like you took the wrong pipe out." He said that, 'I should have had you turn it on'. He left again and was gone quite some time - two to three hours. He returned with another pipe and put that one in. Again more banging. Then he called me down and asked if I would turn on the system. After it heated up, a new leak was visible in the old junction joint where the new (second) pipe fit into an older on. There was a crack in the joint. I realize this is an older system. I'm no plumber, but I would guess it could break because of a flaw in the joint. I also guess it could break because of over-torquing on the pipe. Given that the guy just took the wrong pipe off without checking where the leak came from, I'm leaning towards the latter. They left to get a replacement for the joint. When they came back, they tore out the new (second) pipe and then called me down. They said there was a cap at $550, and that it had exceeded the $550. The charge was now $1000. I looked at the pipe on the ground. The temperature outside was dropping into the single digits at night. So I told him to go ahead with the repair. In the end, I was told by Joe that the repair should have actually cost close to $2,000 (after all - it took up the entire day) but they gave me a break and only charged me $1,000. So the repair that was bid at $550 actually should have cost nearly $2,000 and I'm supposed to feel good that they only increased the estimate by about 85% and not 265%. I realize that the broken joint was not estimated. But that part of the repair took very little time compared to each of the two pipes. I have a hard time believing that joint would cost an additional $450. I'm guessing the estimator didn't take into account the additional time and materials it would take to remove and replace pipe that wasn't broken.

We got the toilet through the warranty. The cost ended up being like $150 because he got the toilet off and cleaned it all up so it will work until we could get it replaced.

It went great. They also installed a new furnace and air conditioner in the past couple years. They were also great with both.

TOTAL EXPERIENCE WAS WAY ABOVE AVERAGE!

Provider was timely, professional and explained everything very well.

These guys can in and finished a botched overpriced job. Not only did they finish is quickly but they were much cheaper than the contractor hired to do the work. Keep me in the loop in all stages of the project and provided an update everyday. These guys came in under half of what Mr. Rooter bid and were very knowledgeable and professional. Hands down better than most in town.

I called in the evening and the repair was completed by 10:00. Greatly appreciated not having to worry all night!

One service call employee said needed Freon, next service call a different employee said didn't need Freon. Still another service call said needed to replace expensive parts. Had another HVAC co. check out and they found correct cause, bad fan. Unit worked fine after that.

I called John Henry's because they had a fantastic rating on Angie's List and because I was familiar with them from the work they did with my former employer. The scheduler was super friendly, the person that came to the service call was knowledgeable and friendly. he was prompt, checked everything out, saw that the Freon level was low, filled it and put in a new gadget(thingamajig). Since then, no problems.

While we were getting our old house ready for sale, one day our handyman noticed the furnace wasn't working. John Henry's was the 2nd estimate we received. The first person said that there was a bad valve and that the company no longer made those exact valves so they would have to replace the entire furnace. John Henry's said they could just get a generic valve that would fit, but then on further examination discovered an additional problem that would allow gas to leak. The first repair person had not even noticed this problem. We ended up replacing the furnace anyway, but we were confident that John Henry's had discovered and repaired all of the problems with the furnace. John Henry's was very thorough and took the time to look for all possible problems with the furnace.

.They gave me a price. I thought it was good at that time. I asked them for financing , We set it up to cover the cost they gave me. A few days latter . I found another company that would do the same work, for $ 1,900 cheaper. I told John Henry's. told them to cancel my deal. Weeks later I found out that they did not stop the financing of the heating and air job that was canceled. I got a credit card that John Henry's applied for me in the mail that had a $10,300 credit limit on it. I had only wanted the cost of my project financed. My bank told me the card was only good at certain companies in Lincoln, at an interest rate of 27% . I canceled the card . called John Henry's asked why they had continued with the credit even after I told them to stop the project. They said they explained every thing to me when I signed the deal. They did not tell me ANY THING about getting a credit card for $10,300 when the cost of my plumbing was only about $5,000. A few day's later when I was at my bank I met someone else got this same deal from John Henry's and was there to find out why this happened. So be careful if you deal with this company

Very well....had to cut into the drywall and cut and add piping to raise the height. Very accomodating as I did not know we would have to raise the height with the new hardware. Was able to stay and finish the work instead of rescheduling. Went smoothly and everything works great. I patched the walls and it looks like when the house was built.

Everything went excellent with John Henry's. We have a service contract with them and love it. I Highly recommend John Henry's to my friends and neighbors.

We live in a 100 + year old home. Needed new plumbing and John Henry replaced all incoming pipes. We still need to do the outgoing. We were very satisfied with his work and cooperation.

They're just a good, reputable company. I think the pricing was fair.

Well they told me that the person would show up in late afternoon on Saturday and they finally showed up at about 5:45 p.m. I had plans for the evening and it took them close to two hours to look to see where we had water leaking from. While the provider was looking at our appliances he turned down the water heater temp and then did not turn it back up before he left. In the morning after taking cold showers we realized the temp had been turned down so we returned the temp to where we thought it had been prior to the service provider turning it down. Then we left for the day and came home the next morning to a partially flooded basement because the water heater pressure (overflow) valve broke. We just finally got the clean up finished a week ago.

They were honoring a pre purchased furnace inspection. This inspection was purchased by the previous owner of my home, but the company was honoring that purchase, which I very much appreciated. They could have easily ignored that contract after the home was sold, but instead they went out of their way to make sure I knew of the purchase and very much wanted to honor it. While they were there I asked them to upgrade my thermostat to a digital one. The serviceman was very accommodating with this last minute request. They charged me a very reasonable price for the thermostat; less than I had been seeing at Ace and Mendards.

Excellent! Prompt, professional servce; excellent equipment installed.

Time range for appointment was 8-3:30am. The plumber arrived at 8:05 and got right to work after giving me an estimate. No clue how much plumbers cost so was a little surprised about the $120 price tag for unclogging a bathroom sink. Kitchen faucet was replaced and comes with a warranty which is awesome. Very pleased.

They are timely. They have knowledgeable servicemen. If something goes wrong, they take care of it for me right away. I don’t think that they are the cheapest in town, but they do quality work. I would absolutely use them again in the future.

Technician was very thorough and called once the problem had been diagnosed, gave an estimate, and asked for permission before completing work. The work was done efficiently and the technician was very professional. We've used John Henry's several times, and have nothing but great things to say about them.

My faucet was leaking from the side and needed to be replaced. The plumber did it quickly and used a quality MOEN faucet. I have been impressed with the speed and skill of the John Henry plumbers.

nThe work that was done was fine. They showed up approximately when they told they would and seemed perfectly competent. My only issue is the price. It took one person less than an hour to do the work, I provided the replacement faucet and the cost is over $250? Seems excessive. The plumber told me that they work on a fixed price schedule. So, for example, replacing a faucet is $200, regardless of the difficulty or length of time it takes to do the work. Mine was relatively easy. He told me that some are really difficulty "so it all balances out." It might all balance out for them, but not for the customer.

Fast and efficient service. Was impressed they wore slippers on their feet too.

It went really well. It was a Sunday, and they came when they said they would come. It was a very good experience. The repairman was very nice, and I will definitely use them again.