John Henry's Plumbing, Heating, Air, and Electrical

Excellent.

problem solved

.

We hired John Henry to replace our aging furnace, and replace the central air unit that was broken when we bought the house. While I was not present for the work (my husband took the necessary time off work), it is my understanding they showed up when they said they would show up, and the work was done within a day, for the most part. After they installed the heater, they noted a screw on the blower fan was loose. They did the best they could with what they had with them that day (I didn't really notice a noise), and said they would order a replacement part and get back to us. That part went slightly less smoothly. We got the furnace installed in December. They didn't call us to put the new fan in until March (though it could have been a supplier issue rather than an issue on their end, and again, if they hadn't told me there was a problem I never would have noticed). The first time they came to repair it, they discovered they had the wrong part. They came back a week later and made the repair. The furnace kept us warm all winter (for the first time since we bought our house, we weren't relying on a small army of space heaters), and now that the weather is heating up, we are enjoying the central air as well. No complaints on either. We also called them when we had a leaky shower. They made the necessary repair, explained that the leak would come back if we didn't replace a handful of other parts in the shower, and explained to my husband what he would need to do to make those repairs when the time came. I appreciated they taught us how to do the simple repair, when they easily could have charged us for another service call when the time came. I've had what I would consider perfectly good experiences with them. They've done what they said they would do, at the time they said they would do it, for the amount of money they said it would cost. What more can you ask for? I marked N/A on the pricing as I do not believe we actually got other estimates for the furnace/AC install, so I can't really compare.

They were prompt for our initial appointment; however, the follow-up with our actual estimate was delayed. They said we?d have the estimate within two days, but it took eight. I requested to receive the estimate by email twice, but it was eventually sent through postal mail. I think they may have been overwhelmed with their work load, and there may have been some miscommunication. Based on my particular experience, I would not use their service again, but I do think this is a good company overall.

Any plumbing work is expensive, but with John Henry's you get what you pay for: prompt service, quality work, and no hassles. Note: payment is required at the time the work is performed.

We called John Henry originally because of a positive review on Angie's list. We were not disappointed.

Our hot water heater sprung a leak, on the weekend of course. We called John Henry's early Monday morning, and they arrived by 11:30 the same morning. Very prompt professional, tidy, efficient. So what's my complaint? I had done some on-line investigating about water heaters, and had decided I wanted at least a 10-year warranty. John Henry's offers a 6-year warranty, only. After some negotiation by phone, they agreed to provide a 10-year warranty for an additional $80. Same water heater as the 6-year warranty. I asked if the warranty would be prorated at the time of failure, if it included labor, etc. The plumber at our home with my wife was very courteous, but not able to provide any of these details. We were obviously at a disadvantage in this situation, so we had them complete the installation. We have had John Henry's do work for several years and have been generally very satisfied. This situation was our only complaint, hence the "B" rating.

They didn't do any cleaning. I don't remember how much they quoted for the job. They were nice. I liked their personality. I would use them sometime in the future for another quote or for a different project. I need it.

I came downstairs to the utility room being full of water. So I called John Henry's to check it out, and they were here within 10 minutes. They snaked the sewer line to check the problem, and it turns out the tree in our front yard had grown into our sewer line. Awesome this is going to be expensive!! They quoted me a cost of $2400-2600. They came out to the house and dug up the front yard, to get to the sewer line using a backhoe. I was surprised at how deep the line was buried. I couldn?t even see the guy in the bottom of the trench working, and he was taller than me. They ended up replacing the entire sewer line from the house all the way to the city line. After they were done, they repacked the dirt in the front yard, reseeded the grass, and even replaced the sidewalk that broke in the process. I also loved that the final price came in much lower than what they quoted. They did a great job, and I would definitely use them again for any plumbing issues.

Overall, I was satisfied with their work. They retrofitted an existing sink and installed a new hot water line for a dishwasher I installed myself. I had only one issue - they installed flexible plastic water line under a joist in an area where we had ceiling tile installed directly to the bottom of the joists. I wasn't overly happy with it - but they made it right by discounting some of the costs. I would recommend when you work with any plumber on items similar to this that you make your intent clear about ceiling. That way they know whether or not they can run something under the joist or if they have to drill through the middle of the joists to install plumbing lines.

Our water heater was on the fritz and we called several places in an attempt to restore our hot water. John Henry's offered a reasonable rate to come out and give us an estimate. They were able to come out the very next day to look at the water heater. The service man brought out cameras and showed us what the interior of our water heater and furnace looked like. They were both on the verge of rusting out and were both reaching the end of their lifetimes. They then sent out an estimator to look at what we had and give us the cost of what it would be to replace the units. He found out what we wanted and discussed everything with us in a manner we could understand. We decided to replace the units and they were able to schedule the installation for the next day. The speed and professionalism of every service man that came into our home was superior. They all placed booties over their work boots before walking across my floors. They removed the old units and put in the new units in less than 6 hours (including creating a new vent to the outside and replacing some of the interior ventilation). The estimator followed up with us in a few days to make sure our new appliances were in working order and that we were satisfied with the service/products. Overall, John Henry's was quick, efficient, friendly and professional and we felt that we got a great value for the price.

Mark (the plumber) did a great job of telling what was wrong and able to fix the issues.

Service person was at my house in less than 3 hours from my call. Absolutely professional, courteous and informative. I have absolutely no complaints whatsoever, plan to use them for every relevant service, would recommend them without any reservations.

They were honest and they did a great job. Their price was right.

They were prompt, clean, careful, and they left everything fixed. We haven't had any problems since they were here. You never like the price, but I think they were pretty fair. Our old heating and AC guy retired but we think this company is a good replacement.

Plumber arrived on time, had all of the tools to perform the work, and was finished within 1.5 hours.

I called them at 8:05 in the morning. They gave me a firm price on the phone, and we had hot water before noon. Very impressive, and no game playing on prices - that is, no offer of extended warranties, etc.

Horrible. Would never use them again.

Excellent. I called the company on the weekend and they were happy to take a message and have someone call me. They called first thing Monday - as promised. They gave me an appointment time of between 9 and 10 a.m. which was fine with me. The tech called from the office at 8 to see if I was home and asked if he could come early. He arrived at 8:30! The tech was very professional and explained that the thermal coupler had gone out on the heater. He cleaned and serviced the A/C unit and everything checked out great!

It went perfect. They were very efficient and extremely knowledgeable. They got us running. Just a great service.

The service was great! I called on Saturday to see if I could make an appointment for today - the gal that answered my call took my phone number and said someone would call after the office opened at 7:30 on Monday. The phone rang at 7:32! I was given a choice of two hour windows throughout the day and asked if I wanted a call when the service man was on his way. I chose 2-4 pm. They called at 3 and he was here at 3:15. He was all done by 4:15 AND took all the packaging and the old faucet with him. He even answered a quick question we had about moving our fridge, which has a water line for the ice machine, for cleaning. Kudos to Todd from John Henry's!!!

Jack the owner is just a really honest man. They always show up on time, and never exceed their estimate. They are very clean and never leave anything dirty. They are little bit expensive, but the work makes up for it.

We were so impressed with Steve that we bought a gift certificate for him to take his wife out to eat after spending so much of a Saturday at our house.

Very good. The service was very fast and less expensive than feared. Clean up after the work was well done and complete. The plumber was polite and friendly. Minor complaint: he did talk me into buying and expensive 'biological' drain cleaner that has not been effective.