HONEST ENGINES INC

They sold me a new Toro lawn mower that would not start due to a manufacturing problem, basically they told me all sales are final and I would have to take it up with Toro. They do not stand behind the products they sell and their costumer service sucks,

I asked to have the blade sharpened, new sparkplug and any other items that are included in as tune up. A staff member called and said the self propelled did not work, which I knew. It had not worked for some time. I decided to have that repaired also. The price for the tune up and this work was provided at about $190.00. And that was the price charged. The lawnmower worked when I took it in. It would always start on one or two pulls. When I picked it up and took it home it would not start. I never keep fuel in it over the winter and had just purchased new fuel. After 20 or so minutes I got it to start, it ran then quit and would not start again. I took it back and talked with the owner. Of course, it started after 10 pulls or so and he said, "it starts now" I said lets let it run for a while, which he would not do. I took it home, and of course, it did not start. I took it back and he took a part off the bottom which had some dirt and it and told me it would not start because I had old fuel in it. I told him the fuel was just purchased and he pretty much called me a lier. I took it home again and it would not start. This was again his fuel and not mine. I emptied the fuel tank, purchased new fuel and after long time puling it started. Then quit. I called this time and talked to the owner's father who works there full time. He told me I was stupid as I was using old fuel, which I then said was his fuel. I also told him it had always started until they worked on it. I asked for my money back and really got told off. I finally got it fixed but not there. I was there 3 times, spent probably 5 hours working on it after they worked on it. I was a very unpleasant experience. When I said I was going to do an online review the father threatened me.

Had a LJS daily deal for honest engines come available and I needed work done on my mower and weed Wacker. Staff was friendly and overall the experience was mostly positive. They took a couple days to do the servicing I requested and was impressed with the lead time due to the busy season of spring services. They weren't able to repair my weed Wacker, but completed work on the mower without issue. They did charge me for the time spent on the Wacker which I can't fault them for but seeing as I had two machines in with them was surprised that they did so. Had previously worked with mower medic last season with a similar situation and they took off the labor charge of the unrepaired machine without me asking. Pricing regardless of the extra $25 labor charge was a little steep in my opinion. Same work last season at mower medic was around $80, did a great job, and were awesome with keeping me informed. The price and service led me to the impression that Honest engines is definitely reputable but being able to get the same for less not too far way won't be leaving me coming back to them.