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DPM Plumbing & Mechanical

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

Residential and Commercial Plumbing Service and Contracting

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial plumbing, water heater, softener, excavation, faucets, sump pumps, drain cleaning, kitchen & bathroom remodeling, garbage disposal, sewer & water cleaning.

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
value
3.0
professionalism
1.0
punctuality
2.0
Showing 1-1 of 1 reviews

gary M.
10/2012
1.0
plumbing
  + -1 more
ins toi
Description of Work: DPM was retained to clean all the drains in a newly purchased home (built in 1963 so we wanted to clean the drains to head off any problems) They charged us $80 for the first drain and $50 each for the others plus $250 to clean the main drain to the sewer outside. Altogether we spent about $580 on drain cleaning. Within 2 weeks of moving in we had to call the home warranty company because the kitche drain stopped flowing. They cleaned the drain and told us that it was plugged with old grease and debris. DPM was contacted and asked for a refund since we had to pay the deductable for the home warranty plumber. He refused to give our money back. (We only asked for the $80 for the first drain to be refunded.) Then the first time we used the shower in the basement bathroom, the drain was so slow that we had 4 inches of water in the shower. Again, we called the home warranty company to get someone out to clean the drain. We were told that the drainwas clogged with lint and hair. DPM Co did not clean these drains and charged us for doing so. He walked off with several hundred dollars of our money that we paid him to do a job that was not done. We paid the home warranty deductable twice of $75 for a total of $150 for a job that was not done by DPM. CO.

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
punctuality
2.0

$1,000

Response from DPM Plumbing & Mechanical
Customer called me after the problem was fixed by another plumber and I never got to see if there was a clog. If customer would have contacted me and let me know there was a problem I would have come and fix the problem for free and or hire a plumber of his choice. We were never given a chance to make the problem right. The plumbing in his house was not up to code and flowing the wrong way under the concrete (which I have camera pictures of the pipe proving its not installed correctly). We sent the customer a bid before hand and he signed it and was ok with it. In the bid it said I warranty all work for at least a year and normally we warranty for life if we installed something wrong. I cleaned the drains out myself and they were clean when I left. Due to the plumbing not being up to code and not installed right and the fact its almost 80 years old, the plumbing in the house is shot and now the customer blames me for his plumbing issues. It has really been a nightmare dealing with this customer, he is the only complaint I've had in 2 years of business. I thrive on making sure the job is done right the first time, if for some reason the job isn't done right the first time then I will do everything in my power to fix the problem the same day I find out about the problem. I am truly sorry for the problems and I wish I would have had the chance to make things right. Customer called and demanded $80 dollars back for a drain that clogged up 3 months after I unclogged it, it was almost threatening. By the time the customer contacted me there was no problem.. makes me wonder if there was a problem at all.....??? Customer claims basement lines keep plugging up, I think the customer knew he had plumbing problems and tried to blame me. Customer won't respond to any phone calls or emails, we have been trying to make this right with him he just is being a very difficult person. Feel free to call me anytime to work things out.. I'd be more than happy to talk with you. Thanks Don DPM plumbing 402 525 7122

    Contact information

    5221 W. Partridge Ln, Lincoln, NE 68528

    www.dpmcompany.com

    Service hours

    Sunday:
    8:00 AM - 9:00 PM
    Monday:
    8:00 AM - 9:00 PM
    Tuesday:
    8:00 AM - 9:00 PM
    Wednesday:
    8:00 AM - 9:00 PM
    Thursday:
    8:00 AM - 9:00 PM
    Friday:
    8:00 AM - 9:00 PM
    Saturday:
    8:00 AM - 9:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Drain Cleaning,
    Sewer Cleaning,
    Kitchen and Bath Remodeling,
    Wells and Pumps,
    Water Filtration and Softening,
    Water Heaters,
    Excavating

    FAQ

    DPM Plumbing & Mechanical is currently rated 1 overall out of 5.

    Sunday: 8:00 AM - 9:00 PM

    Monday: 8:00 AM - 9:00 PM

    Tuesday: 8:00 AM - 9:00 PM

    Wednesday: 8:00 AM - 9:00 PM

    Thursday: 8:00 AM - 9:00 PM

    Friday: 8:00 AM - 9:00 PM

    Saturday: 8:00 AM - 9:00 PM

    DPM Plumbing & Mechanical accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, DPM Plumbing & Mechanical does not offer free project estimates.
    No, DPM Plumbing & Mechanical does not offer eco-friendly accreditations.
    No, DPM Plumbing & Mechanical does not offer a senior discount.
    Yes, DPM Plumbing & Mechanical offers emergency services.
    No, DPM Plumbing & Mechanical does not offer warranties.
    DPM Plumbing & Mechanical offers the following services: Residential & commercial plumbing, water heater, softener, excavation, faucets, sump pumps, drain cleaning, kitchen & bathroom remodeling, garbage disposal, sewer & water cleaning.

    Contact information

    5221 W. Partridge Ln, Lincoln, NE 68528

    www.dpmcompany.com

    Service hours

    Sunday:
    8:00 AM - 9:00 PM
    Monday:
    8:00 AM - 9:00 PM
    Tuesday:
    8:00 AM - 9:00 PM
    Wednesday:
    8:00 AM - 9:00 PM
    Thursday:
    8:00 AM - 9:00 PM
    Friday:
    8:00 AM - 9:00 PM
    Saturday:
    8:00 AM - 9:00 PM