Crounse Construction

Description of Work: Roof and gutters replaced.

Description of Work: Replace Shingles and gutters

Description of Work: I hired Crounse Construction because they were recommended by my insurance company. I assumed that they understood the procedures for repairing an insurance claim means that the property is to be repaired to original condition. My roof leaked and caused interior damage requiring the ceiling and some sidewalls to be replaced. This also meant that the insulation in the attic and walls would need to be replaced. I was told that the attic insulation would be sucked out with a machine and then replaced. Since I had baseboard, quarter round molding and crown molding they informed me that they wouldn't not guarantee that they could remove it successfully in those areas that needed to be repaired. This should have been my first clue that something was wrong because that is just part of the job. If you break something while removing a portion of it, then you have to replace all of it with something like it. My house was built in 1953 and the trend at the time was to use 2 layers of drywall throughout the entire house. This was done for insulation purposes. In the course of the repair, I came home at noon and discovered that they had cut a large hole in the living room ceiling and that was how they removing the attic insulation. They did NOT cover any of my furniture or doorways into other rooms so all of the nasty dirt from the attic was going all over my house, furniture, carpet, cupboards, closets, etc. I asked what they were doing and I was told that they were unable to remove the old insulation as planned so had to do it this way. I just starred in shock as all of my belongs were covered with this awful dirt. I asked why they didn't protect my things with plastic and was told that they were given their instructions and then the owner left. | |When they were "Finished" with my insurance claim project, they had only put one layer of drywall on the ceiling instead of two. They installed blown-in insulation in the attic instead of bat insulation as was previously there. One of the interior walls was not fixed at all. A hole had been punched through the wall and then they tried to patch it. They said there aren't any studs in my walls? So they couldn't replace the drywall. My entire house was so full of attic dust I could hardly breathe. The carpet under the spot where they cut the hole to remove the insulation was almost black. They removed all of the crown molding but it was never replaced. The new drywall was never painted. Four years later I am still having problems with the blown in insulation falling down thru holes and my house is constantly dusty because they didn't properly install the blown-in insulation. They didn't put down any type of barrier and so now the dust and dirt continually comes into my home. I have to wash my dishes when I take them out of the cupboards before I can use them because they are so dusty. I NEVER had a problem with dust in my kitchen cabinets prior to this. I am also having health issues because of these issues. | |To top it off, I got an estimate from a reputable company to fix all the damages and when I paid Crounse I deducted that amount. I received a very unprofessional email telling me that I was committing insurance fraud (which I wasn't) and that he was putting a contractors lien on my home. | |I strongly urge anyone thinking about using this company not to. I am paying a huge price for believing this person would do what he said he would do. He insulted me and used language no professional should use to a customer. Please don't make my mistake. This work was done in the fall of 2011 (the calendar for the service date would not go back that far).

Description of Work: Replaced roof on house built in 1992, was the original roof. Insurer paid for roof replacement due to storm damage and lack of a comparable shingle available (due to the age of the roof). Insurance company worked with Crounse and myself.

Description of Work: Removal of asbestos shingles and replace with new asphalt shingles and gutters.