COMPUTER CARE INC

RUN AWAY FROM THIS COMPANY!!! When I called to inquire after looking at their website, I was told they could come the next day. I gave the name of the computer and printer and was told by the receptionist "we do this kind of thing all the time". Minimum was $80 for one hour but she said it would likely only take 1/2 hour. There was no mention of "trying" to do the work. I would never have agreed to have them come had I known their website guarantee is no valid. A young man came on time, and started to do the work. I had already brought up the Canon website so he could download the software but he said it wasn't right so spend a considerable amount of time trying to find the right driver. He worked for almost an hour and still didn't have it hooked up or working, and I said I only could pay for one hour, that is $80, so if he couldn't figure it out to stop. He said he would call his boss because he thought he almost had it figured out. Another 30 minutes passed and he still hadn't figured it out. He said he said to quit unless I was willing to pay more. He was nervous and didn't appear to know what to do next, so I said I only had the $80 I had told the receptionist and also told him 2 times. He finally stopped after 1 1/2 hours and said he thought the printer hadbeen damaged when I had it moved to my office. I explained that the copier and scanner work fine. He said it was the fault of the printer and handed me a bill for $80. I said I wanted to talk to his boss, and I asked for a letter stating they were saying it was damaged during the move, then I could submit a claim to the movers. He wouldn't do it so I reluctantly paid the $80 and WILL NEVER USE THEM AGAIN. Their website should read "we'll try to do your work and we'll charge you even if we don't know how to do it"