BONSALL POOL & SPA

The retail store of Bonsall Pool and Spa gets a five star rating because of the friendly and knowledgeable service provided; the Bonsall Pool Service and Repair Department, however, gets zero stars. Bonsall Pool & Spa built my vinyl–lined swimming pool in 1986. The company did a great job building it and were quick and competent with occasional repairs needed over 35 years. For the last few years, however, the repair department has been unresponsive to my pleas for help. I don’t believe they have many trained technicians who can carry out repair jobs. Apparently, their crew in the field is inadequate in meeting the demand. What is the problem with the structure of this business? Is it low salary not attracting knowledgeable employees? Is it lack of training in specialized pool equipment repair? Whatever the problem, it has lowered the good reputation of Bonsall Pool and Spa. I do not recommend them for pool construction.

I would not recommend Bonsall Pools to anyone looking for an in-ground pool. They started the project two weeks after quoted. They refused to work when my other contractors were on-site to get the project done in a timely manner. They started the project, but will not finish. They are over their deadline, yet still don't have anyone showing up when the weather is nice to finish the pool. Overall, they won't be able to finish a pool within 2.5 months and there were about 3 weeks of good weather days during that time that they could have worked, but didn't. When I addressed these concerns, they began ignoring my emails and text messages. There are a lot of options for pool builders in Omaha, Lincoln, Grand Island and Kearney that I feel could do a better job. Most of their work has been subcontracted out, which causes delays and communication problems. I feel Bonsall Pools is living on a reputation that they can no longer deserve.