Biggerstaff Plumbing Heating & Air Conditioning

They were able to .fixed whatever problem we have and did it very timely. We have been always happy with their response and level of service.

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unknown

I bought a house that had a plugged bathroom drain. The seller hired Biggerstaff Plumbing to unplug the drain back in December. Now that I'm in the house and washing clothes the shower drain is still not working correctly as the washer is immediately backing up into the shower. I called and spoke with Doug to see what the problem was and how it could be resolved. He informed me over the phone that due to the age of the house, that the washer and shower are probably tied into one line (makes sense as they are right next to each other). When I asked how this could be resolved Doug was a permanent fix would be to tear up the concrete and redo the drains correctly. And yes, I would agree that would make the most sense. Since he already told me how the drain was most likely setup, wouldn't it make sense to verify that when unclogging the shower drain that the washer wasn't inadvertently plugged in the unplugging process? That's what a professional plumber should do, right? According to Doug no ... he told me there's no way to know what other drains might be plugged. Then compared asking a TV repair man to expect to also fix a computer! Not even a good comparison Doug?remember you just explained the shower drain and washer drain are tied together based on the age of the house. Biggerstaff had an opportunity to keep me as a customer by offering to come over and look at, but no, he just kept on arguing with me. What a poor way of keeping or gaining new customers. Instead, I'll hire someone else who has a professional attitude.

unknown

We feel we shouldn't have to be the first time because they messed up.

unknown

Biggerstaffs are very professional and a wonderful firm. Not only are they friendly, on time and fix everything correctly but they are also very experienced in many areas of the plumbing field. I remember years ago they replaced a furnace and air conditioner for me and the when the city inspector checked it, he said they always do good work. They certainly do. I would recommend them to anyone. They are always on time and know their products well. I have 5 houses and townhouses that I would not want anyone else to fix but Biggerstaffs.

unknown

They did a great job.

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Replace furnace 3 years ago and then AC this past summer. They also have done various plumbing jobs for us. They also installed the original furnace and plumbing 32 years ago and would not use anyone else.

June 2011... It was hot. The cooler wouldn't cool. So I called three HVAC companies to see who would give me the earliest appointment. I made three appointments at three different companies and and asked each that I be considered if there were any cancellations. The next day, when Biggerstaff's appointment was 2 more days away, they called to see if I could meet someone at the house immediately. I said yes and met Marty in my backyard. Within ten minutes, he had determined that the starter capacitor on the compressor motor needed replacing, and the system needed recharging. He accomplished both quickly and left. Total charge, about $110. He wasn't gone ten minutes when the guy from the first company showed up at his scheduled appointment time. and quot;So you need me to replace your compressor.and quot;was the first thing out of his mouth after introductions. It was transparently clear that I was not a problem to solve but a simple profit opportunity. I sent him on his way and cancelled the other appointment. Marty was very clear that my old 1973 unit was fairly indestructible and with appropriate maintenance would run basically forever, it would just continue to draw 18 amps while the new ones would draw 8. He fixed the problem for $35 instead of unnecessarily replacing a compressor for hundreds of dollars. I appreciate that honesty. In 2012 he was back to recharge the unit with similar speed and reasonable expense. If every HVAC tech was so good we wouldn't need Angie's List.

I was very happy with the humidifier installation, and I was especially thrilled with the fact that Biggerstaff doesn't charge a $70 service charge, just to com out and diagnose the problem. That's why I called them the second time. After diagnosing the problem at one visit, Marty scheduled a return visit for another day with appropriate materials. It tood about a half-day's work for Marty to seal everything properly, which required climbing into the attic through a tiny linen closet, then crawling around in the insulation for 3-4 hours. Turns out there was even a 4 inch gap betweein the vent to the outdoors, which was pouring in cold air in the winter, and hot air in the summer. I was especially excited to hear that sealing everything would lower our cooling bills, as well. Overall, I felt that this technician really knew his stuff, and was a good problem-solver. I really appreciate the fact that he explained the problem to me adequately and didn't treat me like an idiot. The company seems to care about the quality of their service, because when they sent me the bill, they enclosed a questionaire to ask how their doing and how they can improve. The schedulers on the phone were polite and helpful. Since the 2 visits, things seem to be working quite well, and the humidifier has made a very noticeable difference in the house. I would definitely use them again for heating and air.

Professional installation when they promised to be there and service has been excellant.

They were very quick and very professional.

They do heating and cooling. They also do heat pumps. They heat the floors but I don't have that unfortunately. They are professional. They know what they are doing. They do things correctly. They come on time. I would rate them highly and will use them in the future.

They are good. They come once every 6 months to service the furnace and a/c unit. They also do plumbing for us. They are dependable and when we call them they come the same day. They are reasonable and the quality is excellent. Their professionalism is very good and I will continue to use them, as they are familiar with our requirement.

They either put in shoddy equipment in our house or they put it in incorrectly. The motor in my furnace died less than 3 years after it was installed. The labor was not covered by my warranty so I had to pay $800 to replace the furnace motor. Then when the air conditioner went bad I was told I needed to replace the air conditioner or they would have to run tests for 3 weeks. Because the air conditioner was old and it was blazing hot outside we did not have 3 weeks so we agreed to put in a new one; but the new one still would not work because a large part that they put in when they put in the furnace is part of what makes the air conditioner work and that part was bad or incorrectly put in. We had no way to know whether they made a mistake or not so we ended up paying for an air conditioner this past year when we really could not afford it. When we discussed this with them they were very rude. I will not use them again in the future. I don't feel like they should be selling things they don't stand behind.

They were quick to respond and quick to work. Have usually had great plumbers over the years. We had one guy that was a dud and we asked that he not come back and they make sure they always sent one of the other guys.