AMERICAN FENCE COMPANY

It did not go well. A fence that was supposed to be installed in December wasn't put in until Feb/March. Even though the utilities were marked, this company managed to cut a cable line, and an electric line. Assurances were made prior to the installation that they rarely have that issue, although those assurances were verbal, and the contract allows this company to bill the homeowner for the cost of utility repairs when they damage them. The cable line will cost me $2000, and I don't know yet about the electric line. I wouldn't hire this company to string chicken wire, and would very much recommend that anyone looking for a fence company should look past American Fence Company.

We purchased a steel rod iron fence for our back yard.  I opted for the property line survey, insurance for sprinklers and opted for the rush service.  It was at the end of the year so we were rushing to get the fence in before the ground froze and they did make that happen.  During installation they cut our neighbors invisible fence (as well as ours).  AFC did not cover any of these repairs, I had to pay all our of pocket.  They made a few small mistakes with one of the gates that needed to get resolved in the spring.

We found out in the spring that they broke one of our neighbors sprinkler heads (how they didn't see that a sprinkler head was there I don't know), and they ruptured a sprinkler line.  I tried contacting the AFC but didn't hear back from AFC directly.  10 days later some other sprinkler company called me to say they would be in my area, but by then my neighbor became impatient and hired someone else to do the repairs.  I offered to pay for it thinking AFC would make it right given I paid for insurance.  Learned my lesson, AFC did not make it right and stuck me with the bill saying they have their own repair service and wouldn't cover any of my costs.  

In all I spent just over $500 in additional repairs caused by AFC.  On top of it all, in less then 6 months the fence is showing rust on all of the hinges and along a lot of the bolts.  I question the quality of the material used.  I don't recommend using AFC.

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I first contacted the sales rep, Travis Brock, in March 2013 about fence work/repair. He came out to look at the site. After that, I heard nothing from him. After several more phone calls, most of which he did not even have the courtesy to return, he came back to look at the site again (as if it had changed from the first survey). That was in early May 2013. I received a contract for the work toward the end of May 2013. The price was for approx. $5,400. The terms of the contract stated that 60% of the price had to be paid first before any work would begin. On June 3rd  2013,  I "hand-delivered" a check to the office for the 60% down payment. The company promptly cashed the check on June 7th  2013. After that, dead silence again. Numerous calls/text messages were again made to the sales rep, Travis Brock, most of which were not returned. The calls &/or text messages that were returned consisted of excuses and delay tactics about why the work had not started. Finally at the end of July 2013, and only after calling the manager of the Lincoln division threatening them with a lawsuit, did the work begin. That work began on August 1st 2013, A FULL 8 WEEKS after my check had been cashed. This company had free use of my money for 8 weeks without providing the service set out in the contract. When work finally started. The work was OK but not above average. They came out and tore out sections of fence and then said they needed to go finish another job, so it might be a couple of days before they could come back out. We had horses that needed to be turned out and could not keep them locked in their stalls for 2-3 days. Another call to the manager was required to get the workers to come back the next day and at least fix some areas that would allow the horses to be turned out in a small area. I would never use this company again. I would recommend that anyone considering using this company should avoid them like the plague.

They did a good job on this project. Their product is good and their workmanship is what I expected. I would use them again.

We don’t know if we would recommend them.  We got a really nice fence and we paid about $3400.  The fence itself is a lovely fence.  However it was just the communication; once we signed the deal with them it dropped.  When they came to tear out our old fence they came and put posts in.  They were supposed to come back within two days to put in the new fence, it took them two weeks to actually come in and put in the new fence which for us wasn’t a problem, but our neighbors had dogs and so it really caused us to have some hard feelings with neighbors.  We told them it would only be for two days without a fence.  We will not use them again in the future.

Prompt on the sales call and estimate.  Started the work when they promised, but it took almost a month for them to finish the fence.  Several phone calls, many excuses, still had one side of my yard unfenced for almost 3 weeks.  Had to buy temporary fencing to keep the dog safe.  In the midst of all of this, they started dunning me for full payment.  When I told them I wouldn't pay until the work was completed, there was finally a crew there to finish the fence.  Very bad customer service.

They did a very good job. They were very responsive and here on time. They cleaned up good. I was very happy with them.

I was given a bid for the fence from a salesman, signed up and then had a worker come out and marked where the fence was going which was where it was measured by the salesman. They then came out and installed the posts, and then returned to install the panels at a later date. I was told this was due to the fabrication shop cutting and making all sections for my yards layout. This delayed the progress some but it the end I believe I ended up with a better fence. All of the employees were very polite and easy to talk to during the process. I now have a great looking fence and no long have to listen to my neighbors dog barking every time I am in my yard.

We hired American Fence Company because of the polite, professional and responsive service from the salesman. We had a tricky spot in our yard that I was concerned would be a challenge to fence, but the salesman came up with a solution of putting chain link in that area and patch the rest so the dogs couldn't get out. The salesman seemed very confident that there would be no issue. If that great customer service had continued, we would be recommending them to others. It, unfortunately, did not. We split the fence cost with our next door neighbor. We took turns with our neighbors calling the salesman to find out when work would start, how long it would take, and when we needed to have our existing fence removed. Calls back were inconsistent. We were told we were waiting on the fence to be shipped to them. The final word was that we needed to have our fence out on Wednesday July 15th for them to install the next day. Our neighbor got up early before work to rip out the existing fence before work in preparation for installation day. We have two large dogs and didn't want to be without a fence for long. We were assured the fence would be up on Thursday, with the exception of the gates, which wouldn't be in for another 2 weeks. Thursday came and by noon our neighbors came over to ask if we had heard what was going on. After multiple calls to the salesman, our neighbors found out they weren't coming. It was pushed to Monday, and no one let us know. On Monday, they were here for installation, and the posts went up. Then they left. One post was missing entirely. One post of way out of our property line, even though we had provided a property survey. One post was two feet away from the back property line, leaving a very large gap for doggie escapees. We called the salesman, who stated it was the responsibility of the man to put in the stakes. We eventually got in touch with him to come out and look. We were told that that post that left a large gap was because there was concrete under the ground where the post was supposed to go. the solution offered was to put another peice of unmatching fence in to patch. The post that was missing was just not ordered or here. The post that was out of our property line was staked that way, which I, fairly, didn't notice before the post was put in. The man who did the staking also stated that the fence wouldn't be up for another 2-3 weeks, and that no one told us that it would be up that day. Our neighbor was part of that conversation as well, and she too was told it would be completed, with the exception of the gates, that day. She was told the same incorrect information. The man from American Fence seemed indignant and annoyed during the conversation about our concerns. He said he didn't tell us it would be done, and the salesman wouldn't have said that either. We were making it up, I suppose. Everyone we spoke to had an excuse. They couldn't know when it would be here because the warehouse had to do it. The salesman didn't have anything to do with it anymore. The man who did the staking had no part on how the salesman sold the product. No one had the responsibility of making sure the fence posts could even be installed in the places specified on the estimate. The whole installation was a pain. We went with a higher cost option because we felt like we would be working with fencing pros who would have no trouble completing what we were requesting. We should have purchased the materials ourselves and hired a handyman. The completed product is very nice. It was done on August 10th. It looks great and feels sturdy. The one tricky spot was never actually patched. I piled some bricks in the gap, called it good and was very done dealing with the whole mess. I had no interest in calling someone back to my home that would just smile like we were idiots and make excuses. Beautiful fence. Bad experience. I won't be repeating it.

Run don't walk away from this company. The estimate was the only thing that went smoothly. I signed the contract because the man told us we would have fence posts within a week.. It was not done until maybe 3 weeks later. He told us we needed a sight triangle per the city. The city triangle is not large enough, didn't know what he was talking about and I did not catch it until after they put the posts in. The fence was not put on the property line, it was placed on the city's property. Salesperson/ company does not know the covenants in the neighborhood regarding where the fence should be placed, even though other fence companies have educated us about them. We didn't get the rest of our fence until weeks later. After having the fence for less than 3 months, wind blew the fence apart. The posts bent straight over because there is no cement in the middle of the posts, they are completely hollow inside. Some of the fence cracked apart and the majority of it was spread throughout our yard. Warranty does not cover it even though we explictly asked the salesperson before we signed the contract "If there was a storm would wind blow this apart" (gave an example of an old neighbor this happened to) He told us no that the fence was supported and described the support. Manager refuses to cover the warranty or damage. Says it is an act of God and not covered. (there is no mention of act of God in the contract) For whatever it is worth, there were no shingles or siding torn from our house from this storm. We were the only fence in the neighborhood with this problem and one wooden fence (built by another company) was not damaged 100-200 feet from our property.

The company representative was on time, professional, polite. I had an estimate on the spot. He told me exactly what was included in the estimate, and the contract was clear and thorough. It's clear that these guys do this all the time = our fence looked exactly as he had promised. I'd use them again! It was a pleasure working with a company who delivers exactly what they say they will and have experience with their product. Try 'em!

Overall I'm very happy with the quality of the fence and professionalism of the employees.