A Better Way Construction LLC

The new gutters were put into place over fascia and soffit areas that required repair. When we arrived home, we were told that a couple of spots of fascia had been replaced. We were uncertain as to why any area that required the replacement were not tended to. Apparently, because this was not included within the estimate, it was decided that they would ignore the need. Problem with handling things in this manner is, the estimate should have included such areas requiring repair. ALONG with the poor decision to place new gutters and roofing onto areas that require replacement/repair. Following up on the job, an attempt to contact Sue May was made regarding a bid for the repair work and painting. No reply was ever received back.

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We were real pleased with them. Their price was reasonable; we took estimates from other companies but their price was the best. They did a super job. We liked the product and everything. We would use them again in the future if needed.

Took a total of 2 1/2 days with just 2 people. Very good results. Looks good, works good.

They are going to do the project later. The lady went over everything with me and listened to what I said. I asked if they could add a few extra things like a vent or something without charging an arm and a leg. They were a little slow on responding. They did come out when they said they were going to. I have signed a contract for them to do the work in the spring.

I have a large, very steep roof and I got numerous bids over a 6 month period. A Better Way was 10% lower than the next lowest bid. I was a little concerned when they were slow returning calls after we signed the contract, they did start the project within the time frame originally proposed. They used only two, very experienced roofers and they did an excellent job. I am very pleased. They did a first rate job at a price I could afford.

We were happy with their quality of work. But it took some proding to get them to come out to the house. They had finished most of the work and we were going to install a new furnace as well. They said they would wait until the furnace was installed to finish the roofing around the vent and install two other vents we had requested. Unfortunately, my spouse had paid them all but $200.00 of the contract. After she paid them, we have not been able to get them back to finish the work stated in the contract. Update as 6/23/2010: After I submitted this review, they contacted Angie's List and asked them to verify the report, saying that they did not know us as a customer. The letter she claimed in her response to have sent asking us to remove this "bogus review" was actually sent to us via an attorney in January 2010. The letter stated their side of the story and claimed that our review was wrong and threatened possible law suit if it was not removed from Angie's List. They went from not remembering us as a customer to knowing all sorts of details about the contract. We responded to their attorney with the facts, as we know them, and a copy of their estimate of construction that clearly shows that we asked for the whole house vent and exhaust vents to be installed. We have not heard from their attorney since our response. The original estimate did not show any work around furnace installers as she states. But I asked Rocky to help us work around the new furnace install. In the end, nothing needed to be done because of the furnace, so I asked Rocky to come back and install the vents per the contract. Everything that was in the estimate was there because I had asked for it. I work in the construction industry and I knew what we needed for our roof. We did not pay the bill in full, because Rocky requested that we pay "all but a couple hundred bucks" which he would get when the contract was finished. They did not finish the contract, so we did not pay them the balance owed. If you decide to work with this company, they will ask for a deposit. (At least they did for us.) I would suggest that, after paying the deposit, you do not pay them anymore money until the work is 100% complete and done to your satisfaction.