Randy's Sprinkler Systems

We have a general contractor who is attempting to work with Randy's Sprinklers to remove sprinkler heads in the way of the garage and driveway and map where new lines will need to run. Both the garage and driveway have been flagged for 3 weeks, sod have even been removed. Randy's sent out an employee on two occasions. The first time it was raining and he met with our general contractor who explained what needed to be done, then left not doing anything. The second time he mapped the garage and driveway, but didn't remove the sprinkler heads as requested. In two days concrete will be poured for the garage floor, yet Randy's' hasn't removed the sprinkler heads. I spoke with the general contractor today who expressed frustration about having contacted Randy's multiple times and is still unable to get them to do what is being asked. I phone Randy's today at the general contractor's request. The secretary who answered said, "Well, they've been out there twice." To which I responded, "Yes, but haven't done what has been asked." She transferred me to Randy himself, who said he was waiting for our general contractor to let him know when everything has been marked. I explained to him, it all has been marked for 3 weeks. His attitude was so short and rude, I asked him if it was a problem to do as I was asking. He's sending someone out today to remove the sprinkler heads. I phoned the general contractor to explain what I had been told by Randy. From my perspective, Randy or an employee is covering up their lack of response to the general contractors requests. Unfortunately, we have already paid for their annual program which helps to cover parts and labor. Unless we see a change in professionalism and responsiveness, we won't use them in the future.