Pinnacle Heating & Cooling

Excellent. They inspected my old system on a Thursday and showed me the exact issues with it. They came the next day and replaced the entire system at 40% less than the competitor I was loooking into at that time.

The first 2 technicians came out on 11/11 Veterans Day as I had no heat. I am not sure if this was a normal workday or not for them. The furnace has indicator lights and certain number of blinks relate to the problem. One of the techs was not a tech but an installer. He seemed completely disinterested in fixing the problem. The other technician, Austin, was doing all he could. I am still not sure why the pressure switch wasn't replaced since the code indicated as much. They were able to get the furnace to work though and left. The furnace went out overnight as it had the previous night. Austin checked the next morning to see if the heat maintained or not. When I told him it hadn't, a new appointment was made that day. The technician, Ryan, was excellent. I am not sure you could find a better technician, with more knowledge, customer care, and thorough practices. I would highly recommend Ryan for any of your needs. This kind of service is unheard of as of late I believe Austin was hampered by external forces. But I do believe he wants to troubleshoot and fix the customer's issues. Pinnacle would be my first call in the future (if a need arises, but let's hope not).

I bought a 12 unit apartment building and had a home inspector evaluate it for it's condition. He said the furnace flues were rusted on 4-6 units and needed replaced. Pinnacle Heating and Cooling sent two people out to inspect the work that needed to be done. They said they could replace the rusted flues and check over the furnaces for a reasonable fee $150.00 per unit. I said that would be OK to do. They sent out a person to do this work and shortly afterwards they called back to say the worker turned off the gas to 11 of the 12 furnaces as he determined they were unfit for service (I was surprised as the two Pinnacle persons who had looked over the furnace units previously had not given me any indication of any serious problems). They said those 11 furnaces had to be replaced and the cost was approximately $2,300.00 per unit. What a shock!! I didn't have a choice at that point, but to have them replaced. I feel they handled the whole situation poorly, by not identifying the problems initially, then putting me in a position to have to purchase 11 new furnace units. What a bait and switch. The inspector I used to initially identify any problems is very good and I have used him four or five times previously and he does a very through job of looking everything over and checking things out. So what Pinnacle said were furnace problems that merited turning off the gas to each unit was way beyond what the home inspector identified were issues. Overall I give a very poor rating to Pinnacle Heating and Cooling.

I had purchased a A/C Tune Up online (Living Social or Groupon), so my expectations were fairly low on the quality of work and service – BUT I was pleasantly surprised. The tech (Justin) called before he arrived, he arrived on time, was very professional, and had the heart of a teacher. He walked me through the entire A/C system (inside and out) and provided tips and tricks on things I could do to make it run more efficiently. He taught me how to care for the system to make it last longer and provide the best cooling. He was very knowledgeable and answered all of my questions. If anything ever happens to either our heating or cooling systems, I would not hesitate to call Pinnacle Heating and Cooling (specifically Justin) to perform the repairs.

The tech arrived several hours late, but to his credit he called just minutes after his scheduled appointment time to say he had run into some major problems at his prior appointment and was running behind. That was the only downside of the experience. The tech was extremely thorough in inspecting my system (i.e., opening up the ductwork to look at the A-coil), far more so than anyone else has ever been; and that, in my estimate, more than made up for his tardiness. He seemed very knowledgeable and was quite professional. I would not hesitate to use them again, or to recommend them to others.

They told me they had a deal because the service call should have been $75. The deal was supposed to cover me for the summer cooling service and then they were supposed to come out to service my heater for winter. They did perform the summer cooler service, and I was supposed to replace the filter for my heater which I did in July. I called them for the Winter service, which I was under the impression was a pre-paid service. They told me my furnace needed to be replaced because there was a crack, although I did not see a crack. He suggested I could get a second opinion, and someone from his same company came out to look and again, told me it needed replaced. I called someone from a different company to come inspect with a camera and the second company told me it was not cracked. The new furnace would have cost me nearly $3000. Pinnacle refused to re-pay me the ammount I had paid in the summertime. The only way he would refund me was if another service provider would inspect the furnace in front of him. They have still refused to pay me back. My furnace is working fine to this day.

arrived on time,knowledgeable.

The experience went well from the time we called for an appointment until the work we needed was done.

Had a $29 Groupon A/C tune up. Justin arrived on time and did the scheduled tune up. Said everything was great, freon was half a pound low but did not recommend filling it up at the time since they would have to charge us for an entire pound. Said price of refill was approx. $100 on top of the A/C check. Overall though everything great. Six hours later my A/C was broken and not working when it was 100 degrees outside. Called Justin at home on his cell phone, came over within 30 minutes. Took one look at my system and said I needed a new capacitor as the old one had burst. Total price to change out the capacitor, $214 (for a $20 part), but he gave me a $30 coupon to bring the cost down. Fixed it within five minutes and was back up and running. However he said that due to the capacitor not working and the system trying to start that afternoon it had caused permanent damage to my compressor and where six hours prior it had been pulling 14 amps it was now pulling over 21 amps (max of 24 on my system) which signaled major damage and I should expect this to only last until probably the end of summer, maybe next year at the outside. I should start saving for a new system, cost approx. $3000-4000! So my A/C tune up that morning had said everything was fine, six hours later after spending $200 more dollars I was prepping to spend up to $4000 more! Why had it broken immediately after they checked it??? Justin couldn’t explain it, except that it was very hot and that capacitors are like light bulbs, they work one minute and the next minute they don’t… Not sure what the point of a tune up is then if that’s the case. I called the owner (Marc) the following Monday to voice my concerns... He was very polite and apologized for the tech scaring us about needing a new system. Said he understood and would have one of his guys come out that evening to check our system out again. Had a different tech come out that evening and tested everything, unfortunately I was not there. He spoke to my wife and then I called him later on after I got home from work for an explanation of everything. He was also extremely friendly and spoke with me for close to half an hour. Was told that it was only pulling 17 amps when he checked it and everything was just fine. No problems whatsoever. He apologized for the first tech who was supposedly "newer" and essentially said he was incorrect in his diagnosis. Couldn't really explain the high amp draw differential except to say it was very hot before which must have caused it even though the temperature wasn't much different or it could have been because it wasn’t running long enough. Said that he would personally come out the next day at 1:30 to add freon to our system (charge us for the full pound, approx $35) but wouldn't charge us for the service call to do it as that was essentiall to keeping our system running. I agreed. Next day my wife received a call from the company wanting to "schedule" a time at a later date for someone to come out and add freon to our system since the tech couldn't do it that day. After all this my wife and I had essentially had our fill. My wife called Marc again who was very polite on the phone and agreed not to charge us at all for the capacitor that we had spent $200 for and essentially severed our ties. After all this I called another HVAC Company, Apollo, to come out and check out my system. I wanted a second opinion. For $100 they did a full A/C check and refilled my freon (only charging me for half a pound). Also told me the amps were pulling extremely high (24 amps) and the compressor was having problems starting... Essentially I need a new system. So it seems the first guy from Pinnacle who was newer was actually correct in his assessment. I need a new A/C now. Makes me wonder why there was such a huge disconnect between the first tech and the second tech from the same company. Did they not want to admit that something happened within a few hours of their checkup saying everything was great or did their two techs really have that wildly different of results? I somehow doubt they did but I’m not an A/C tech. Yes, they comp'ed me the capacitor which was the least I would expect, but I still need to spend $3k-4k for an entire new system that broke six hours after their tune up. So, after all this would I use Pinnacle again? No I would not and I'm currently getting quotes from other companies for an entire new system. Probably won't be using a Groupon again for something like this either...

I had a $29 groupon for an AC tune-up. James was punctual--but called to let me know that the interstate was moving slow. He advised me re: which filters to get for my furnace to improve filtration. The tune-up took less time than I was told it would take, and James was friendly and efficient. I will definitely call them again and will probably sign up for their yearly service, for which James gave me a coupon.

Went well.

We have had our new Amana furnace and heat pump for 7 months now and are very pleased with the higher efficiency, lower utility bills and much quieter operation. The installation went perfectly and they came back to check the units after 60 days. I highly recommend Pinnacle.

unknown

I would hire them again. It has been two years since installation. We still couldn't be happier with the performance of the new system and the service provided. You'll find a big price difference between the local independant dealers and the dealers associated with franchises. No high pressure with Pinnacle and honest product model description, quality and price provided up-front.

They were always on time. They gave me a written estimate and they promised me that they would not go more than the estimate. If there was any follow up work to be done, they were very prompt on that. The technician who did the work was very professional and very well schooled and he knew what he was doing. I would rate them high overall and would use them again in the future.

They were very good. They really worked very hard at working with the heat pump we had. They were very knowledgeable and they came in and did the work very quickly. They helped us out like the furnace was gone but we still had a good heat pump. The heating pump was not that old and they worked hard to find a furnace that would be compatible with that. It so happened that it wasn't. It was kind of obsolete. But they tried. They were able to work with my husband and recommend a furnace that would actually be better for the house. We got a bill for them, which we had to turn in to the insurance. I don't recall the amount. They were probably reasonable for the unit that they put in. They came back to help us how to run the thermostat. They answered back quickly. We had a question on how the thermostat, or the fan or something was constantly running and we did not know why it was running the way it was running. They answered us very quickly and that was taken care of without much of an issue. We would use them in the future.