To ensure responsiveness to our customers, we operate exclusively in a 60 mile radius of our headquarters in Elkhorn, NE, a 12,000 square foot facility which includes a 5000+ square foot, state-of-the-art interactive showroom. We offer products with a harmonious balance of efficiency, low maintenance, durability, style, technology and sustainability.
I would like to share with you all my review of Husker Hammer, and more specifically Aaron from Husker Hammer. To start, I was initially impressed with Husker Hammer because they went out of their way to tarp my roof and remove branches while away on my honeymoon. I thought going with this company would be a great experience. Instead, I had to deal with contractors who didn’t show up when Husker Hammer said they would which put a delay on the work they were scheduled to do. I had to rearrange my schedule on several occasions to make sure the contractors would show up as expected. The contractors were not informed by Aaron and/or Husker Hammer specifically on what work needed to be done. When they came to the house, they looked around and said they’d be back to do the work the next day. They wouldn’t show the prices of the material on the contract, and the lack of communication was very appalling. After all of the hassle, the work on the contract wasn’t fully completed and they decided to do some things different without permission. I checked everything on my contract for proper completion of the work, and there was $680 worth of work that wasn’t completed. At no point did they try to contact me about any work that didn’t need to get done or work that they were going to do as upgrades. I had to reach out to them when I noticed the vents that were on the contract weren’t installed, but instead an upgraded, more costly vent was installed. The contract stated that any upgrades or changes would be OK’d by the homeowner prior to the start of work being done. When I brought this up with Aaron, he proceeded to argue. He held the tarping of the roof above my head, so he wouldn’t have to take off the $680 worth of charges. I was able to get the charges removed only after setting up a meeting with Matt, the president of Husker Hammer, and Aaron. Unfortunately, I wasn’t able to get a meeting with Matt and Aaron. On the morning of the meeting, Aaron removed the $680 charge and canceled the meeting saying that he talked with Matt about it. It makes me curious as to how many homeowners they’ve done this to without their knowledge of it, because people expect that Husker Hammer will do the right thing as with any reputable company. I will never recommend this company to anyone because they don’t care about customer retention. They have treated me poorly and tried to scam every dollar out of me that they could. To be frank, it’s been a horrible experience. I hope this review helps you choose your next company wisely.
Description of Work: Work to the Roof, Gutters, And interior work
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$12,000
Response from Husker Hammer Siding, Windows, & Roofing
I am not going to go into great detail on this from our perspective, as I want to take the high road on the subject. I can tell you we have never "scammed" a dime out of anyone. We wouldn't be in business for 20 years if so, nor have won the BBB Integrity award twice. Repeat customers is our #1 source for referrals. It comes down to the home owner not understanding that we upgraded his ventilation to him at no charge and did everything within the scope of his insurance paperwork, or if there was a discrepancy, did not make him pay for it. As you can see below, we worked very hard every step of the way to ensure the homeowner was satisfied. He left us with every indication we took care of everything to his utmost satisfaction. Not sure why now, he is trying to say we didn't do our part. Thank you, Husker Hammer From: [Member Name Removed] Sent: Monday, September 25, 2017 11:25 AM To: Aaron Fritz Subject: New Estimate Aaron, I'm glad that you were able to sit down with Matt and discuss this contract. This new contract does take care of all of my concerns. I would feel more comfortable making payments in person at your office. Who is the person I will be giving the payments? If everything works out, I will be in sometime this afternoon. [Member Name Removed]
Kevin S.
08/2017
5.0
roofing
+ -1 more
Lifetime guarantee on workmanship for the roof replacement. Completed the job in one day. The crew did a great job. Devin followed up to inspect and verify everything was complete. He also did another sweep of the yard to collect any debris the crew missed. Professional.
Description of Work: Replaced a hail damaged roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Matt P.
07/2016
1.0
roofing
+ -1 more
Terrible. Signed contract for work in June of 2015 and it wasn't finished till December 19,2015. First installers damaged walls and ended up damaging the windows. Didn't show up on 2 days they said they would. Ended up leaving town. New installer Brent was the only person in the whole process who knew what he was doing. He figured out the windows were damaged beyond repair and that we needed to get new windows ordered and re-installed. 12/19 Brent came back with the windows and did the job correctly. Had to repair drywall and fix all the other things that were done wrong. 12/22 Instead of anyone from Husker Hammer coming out to check on the job, I was just emailed an invoice for full payment. After the new year I had several phone and email conversations with the owner of the company. He was rude and threatening until he got payment. After all this was only offered $100 off of total bill. Long story, but this was a terrible experience that lasted 6 months, extended into our Christmas and caused me to take a total of 7 days off of work. 3 of those days, no-one even bothered to show up or call me and tell me they weren't coming that day.
Description of Work: Installed three new windows in our main living room.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,500
Response from Husker Hammer Siding, Windows, & Roofing
I am sorry you feel you were let down. I want to clarify the reason the process took as long as it did is because we stood behind our work and made up for the installers mistakes by ordering you all new windows at no charge to you. Unfortunately it takes 6 weeks to get custom windows from the manufacturer and yes we deserved full payment once we completed the project, and we did indeed have the window manager on site who ultimately made the decision to reorder you all new windows. [Member Name Removed] Cradick
Jennifer A.
11/2015
5.0
gutter repair, roofing
+ 0 more
When I contacted husker hammer they had a lady show up the next day to give me an estimate. My first estimate was much lower but I actually wanted additional work done (screens on the gutters to keep leaves out) so the price went up double. The lady that did the estimate was extremely knowledgeable and helpful as I knew NOTHING about gutters. Compared to a lot of their work, I had a relatively small project but I still feel that I got the respect I deserved. The day the work was scheduled to happen there was a mixup and it was a no call no show. I called Husker Hammer the next day and they were very nice and honest about the mix up and had a crew out to my property promptly. The work was completed quickly and the workers were very nice. The ONLY complaint that I had was that the downspouts to the gutters drained the water into the base of my garage. I actually didn't even notice that at the time or I would of said something. My dad inspected the work and bought a couple materials to divert the water out of the way of my base. Overall I was happy and would call them back for additional work. With the Omaha spring hail storms I just might have too!!!!!
Description of Work: Husker Hammer installed gutters on my small stand alone garage
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$400
Response from Husker Hammer Siding, Windows, & Roofing
Thank you so much for the kind words. I sincerely apologize for the diverter issue and would gladly have resolved that for you. Please let us know in the future if there is anything we can do to help. Sincerely, Matt Cradick
Bert A.
10/2015
5.0
roofing
+ -1 more
I live in Lincoln. We had a hail storm come through our area of town earlier this summer. The roofing companies swarmed in like locusts. My house is a Tudor-style. The roof is a little larger, and is VERY steep. We spoke to several companies and received a few estimates. I've never needed to have a roof replaced, so I really didn't know how to pick the good from the bad. A friend of mine had recently had his roof replaced by a company out of Omaha. He said they were looking to do more business in Lincoln. This friend of mine is one of the pickiest people I know and he recommended Husker Hammer. If they pleased him with their work, I had to give them a shot. I call the owner Matt, and he had his salesman Randy stop by. What a great experience. Randy found a lot of things that the insurance adjuster had missed. He explained what they would do and made some great suggestions on how to proceed with the project. He took care of contacting the insurance company and we were scheduled for the next week. The crew came out and completed the job in three days. The crew boss Terry took time to explain what they were doing each day, and showed me the products they were using. They cleaned up every night and REALLY cleaned up when the job was finished. The end results look fantastic, and the suggestions that Randy gave were right on the mark. I couldn't be more satisfied with the experience. I'm not planning on needing a new roof anytime in the near future, but I'll be recommending these guys every chance I get.
Description of Work: Tore off and replaced the roof, fixed dented trim, siding and screens.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$19,000
Response from Husker Hammer Siding, Windows, & Roofing
Thank you so much for the kind remarks. It is great homeowners like yourself that has kept us going strong since 1998. Please let us know if we can help anyway in the future. Also we have a great referral program. Thank you very much for your services. Sincerely, Matt Cradick
Ralph R.
09/2015
5.0
roofing
+ -1 more
Excellent from start to finish. Sales representative listened and answered questions patiently.
Description of Work: Install new roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Husker Hammer Siding, Windows, & Roofing
Thank you very much for the great remarks, we truly appreciate your business. Please remember our referral program to get cash back. Matt Cradick
Matt R.
07/2015
1.0
roofing
+ -1 more
My original meeting with the sales rep was scheduled for 5pm on 6/23. I left work early to make sure I was home in time to meet the rep. 5:30pm and still no sales rep, so I called the main phone number. Was told he just left the office (aka he forgot about the appt), finally showed up at 6:15pm. I had already specified when I made the appt that I wanted James Hardie cement board as my replacement siding. When the rep showed up, I re-iterated this. All the rep wanted to do was talk me into vinyl siding, which I had no interest in. I started asking questions regarding the installation process of the cement board around certain parts of my home, in particular my deck. Again the rep questioned why I wanted cement board and tried to push vinyl. Again told the rep I was not interested in vinyl. The rep only stayed for about 10 minutes because he had his kids in the car. Said he would come back the next day to take measurements, then he would give me a call to set up a time the following Mon or Tues at the showroom to see what they have and go over the estimate. Tuesday afternoon came, 6/30, and no call from the rep. I called back asking for a status on my estimate. The rep didn't have it put together yet, because he thought I was coming out to the showroom so he could show me their vinyl products. Very disgusted, I again re-iterated I had no interest in vinyl, I want the cement board. The rep said he would put together an estimate and email it to me. Today is 7/9, and I still never received an estimate. Crossed this company off my list. I am so tired of dealing with companies with poor customer service in Omaha, when it comes to home improvement projects.
Description of Work: Never received an estimate for siding, soffit, fascia and gutter replacement on my home. Extremely poor responsiveness and communication.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Husker Hammer Siding, Windows, & Roofing
[Member Name Removed], I sincerely apologize for your experience, this is not the way we do business. We have obviously built our reputation and business by not acting in this manor. I would like to be able to assign you to a different sales consultant. I will definitely be having a discussion with Trent about your extremely poor experience. Again I sincerely apologize and would like an opportunity to make it right with you. Thank you Sincerely, Matt Cradick President
Mary F.
05/2015
5.0
gutter repair, roofing, siding
+ 1 more
Everyone was on time. The work performed in a timely professional manner. I have never been so satisfied! Mike and Tom took very good care of everything!
Description of Work: New roof on house and garage, new gutter on house. Garage, siding on dormers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Response from Husker Hammer Siding, Windows, & Roofing
It was a pleasure doing business with you. Your project looks fantastic. Thank you very much for the great review, we truly appreciate the time you take to fill these out and it gives us great feedback to continue to make our operation better. Please also keep in mind our referral program if we are able to help any of your friends, family, or neighbors out. Thanks again. Matt Cradick President
Wendy H.
05/2015
5.0
roofing
+ -1 more
Returned our phone call for an estimate in a timely manner. On the day of the repair they arrived promptly at the time they had stated. They performed the repair and cleaned up the area. They contacted us after the repair to be sure we were satisfied and if we had any concerns or problems they could correct. We were very happy with their service and would highly recommend them.
Description of Work: Removed and Replaced Roofing for Repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Response from Husker Hammer Siding, Windows, & Roofing
Thank you for the kind words, we work hard to build on our reputation with every single customer we deal with. Please remember we have a great referral program if any of your friends, neighbors, or relatives need any work done and reference you as the source. Thank you very much for your business. Matt Cradick President Husker Hammer Siding Windows and Roofing
Scott F.
05/2015
5.0
roofing
+ -1 more
Extremely great service, on-time, professional. I would highly recommend this company.
Description of Work: Replaced roof (removed and replaced)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Response from Husker Hammer Siding, Windows, & Roofing
Thank you so much for your review. It is fantastic customers like yourself that make being in this business worthwhile. I would also like to remind you of our $200 referral fee for any future customer that uses our services and mentions your name up front. Thanks again for your business, we truly appreciate it. Matt Cradick President
Amy J.
03/2015
5.0
contractors, gutter repair, roofing, siding, replacement windows
+ 3 more
Jen is very nice and helpful, so was Kyle. Everyone was very professional, punctual, and great quality of work. Very pleased.
Description of Work: Roof, gutters, window, siding, shutters.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Husker Hammer Siding, Windows, & Roofing
Thank you very much for your business, it is great customers like you that have given us the great reputation we have today. I would like to remind you of our referral program and every customer that comes in and uses you as a reference, we will cut you a check for $200. Thanks again, it was fantastic working with you. Matt Cradick President Husker Siding Windows and Roofing
Amy J.
01/2015
5.0
gutter repair, roofing, siding, replacement windows
+ 2 more
Jon is wonderful, friendly & helpful. Work was done efficiently & neatly.
Description of Work: Roof, gutters, siding, window.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Husker Hammer Siding, Windows, & Roofing
Thank you Ms. [member name removed], it was a pleasure doing business with you. Please let us know if we can help you in any manner in the future and also a reminder about our $200 referral fee, for anyone that we can do work for using your referral.
Ann M.
09/2014
1.0
roofing, siding
+ 0 more
They came out 8/25/2014. The sales rep. left a note in the door and said he would be calling soon. That was the last time I heard anything from them. It is now 9/24/2014. I guess they have plenty of business and didn't need mine!
Description of Work: I called the company for a siding estimate.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
5.0
Response from Husker Hammer Siding, Windows, & Roofing
[member name removed] we tried to get ahold of you numerous times and left several voicemails as well as stopping back out to your house since we were unable to get ahold of you, thinking maybe we had the wrong number. Sorry we were never able to get in contact with you. We would never willingly turn away business.
Ann C.
08/2014
5.0
roofing, siding
+ 0 more
They did a good job - they committed to a specific time and met that guideline. They did have a few black "scuff" marks on our siding that they came back and fixed. Additionally they ensured that our property was free of trash/nails/etc.
Description of Work: Worked with my Insurance Company to replace my roof. They also worked with our Homeowners Board to ensure the shingles we used were within our covenents.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$19,000
Response from Husker Hammer Siding, Windows, & Roofing
Thank you [member name removed] for your business. Just a reminder we have a $200 referral fee if we can do anything for you or any of your acquaintances in the future. Thanks again.
Thomas T.
06/2014
5.0
gutter repair, siding, replacement windows
+ 1 more
The salesman did a very thorough and professional job of explaining my options and getting my estimate. Husker has a great showroom. Everything went great, but in the end I had to make a decision and it was basically a coin flip to another company.
Description of Work: I had three companies quote new vinyl siding, 4 windows, and gutter replacement.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Response from Husker Hammer Siding, Windows, & Roofing
Thank you very much for the great remarks, we truly appreciate your business. Please remember our referral program to get cash back. Matt Cradick
Nancy S.
06/2014
5.0
roofing
+ -1 more
We had a good experience with them.
Description of Work: We used Husker for the roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Husker Hammer Siding, Windows, & Roofing
Thank you [member name removed] we appreciate your business and feedback. Please remember we have a $200 referral fee for you or any of your acquaintances in the future. Thanks again.
Madhav L.
05/2014
5.0
roofing
+ -1 more
The experience was good, and they did a really good job. They were good, and there wasn't anything that I didn't like about them. I would definitely recommend them, they are really good. I talked to a couple of friends before I used them, and the pricing was the reason I chose them.
Description of Work: We used Husker Siding, Windows, & Roofing. They replaced our roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Husker Hammer Siding, Windows, & Roofing
Thank you very much for your business and for taking the time to do a review!!! Ryan Gratopp President
Wesley S.
05/2014
5.0
replacement windows
+ -1 more
It was a very good experience. They were very thorough. Their estimates were pretty accurate. They didn't embellish anything and they were pretty upfront. They didn't lie about anything. THey did a really good job and didn't press to sell me. I've had no problems and no need to call them back. They were on time and did a good job. We are definitely planning to use them again.
Description of Work: We used Husker Siding, Windows, & Roofing to replace 2 windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Response from Husker Hammer Siding, Windows, & Roofing
We owe our success to our loyal customers. Thank you so much for your business. We are glad that you had a great experience. Another Advocate!!
HA L.
05/2014
4.0
roofing, siding
+ 0 more
The roofing job went very well. There are some loose boards on the siding. Once the job started, everything was done very quickly.
Description of Work: Roofing and siding
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Husker Hammer Siding, Windows, & Roofing
(removed member name) Thank you for your business! Please call us again with anything we can do to help you! The husker gang loves our customers.. You are the reason we get to come to work every day.. Sincerely, Ryan Gratopp
kenneth N.
05/2014
5.0
siding, replacement windows
+ 0 more
They did a great job from start to finish. Excellent crew both siding and window crews. They finished on time and did a excellent job with clean up. I have had no problems with any of their workmanship and would strongly recommend them!!!
Description of Work: Siding and insulated windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Response from Husker Hammer Siding, Windows, & Roofing
Straight A student. Perfect. Thank you!!! We say that marketing is the high price you pay for being unremarkable.We know that satisfied customers are the key to our future. Husker Thanks you and Ryan Gratopp thanks you!!
Shellie H.
03/2014
5.0
roofing
+ -1 more
After a bumpy start--contractor was significantly late without at call, the project went well. The project took longer that I thought, but perhaps that was a communication error. The work was very good. I would definitely trust them to do another improvement for me.
Description of Work: They did a very good job.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
2.0
Yes, I recommend this pro
$2,600
Response from Husker Hammer Siding, Windows, & Roofing
Thank you for taking the time to write a review. We are listening and are taking steps towards making communication a top priority. We just implemented a new software system that should help tremendously. We teach the importance of good communication at most staff meetings. Thank you for your business. We are glad to know you were satisfied!
Kenneth F.
08/2013
5.0
decks, gutter repair, roofing, replacement windows
+ 2 more
Husker worked with our insurance company to negotiate fair treatment from the insurer on the damaged assets. They were especially impressive in installing improved roof that include improved ventilation that resulted in lower cooling bills. All phases of their work was well organized and done in a timely manner. Communication with individual homeowners has been excellent. We would not hesitate to use Husker for future work.
Description of Work: Husker Siding, Windows & Roofing ("Husker") is the general contractor that managed repair of our roofs, gutters/downspouts, siding, garage doors, windows and decks that were damaged by the April 2013 hailstorm. We are a home owners association comprised of 62 homes, all of which were damaged during this storm.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$975,000
Response from Husker Hammer Siding, Windows, & Roofing
Mr. [removed member name], Thank you for taking the time to write such a nice review. We sincerely appreciate your business and the business of the entire homeowners association. Thank you so much for leading and organizing the process for the association. Sincerely, Ryan Gratopp President
Nancy S.
07/2013
5.0
roofing
+ -1 more
they showed up right when they said they would and were finished by mid afternoon. Did a great job
Description of Work: Installed new roof.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,300
Response from Husker Hammer Siding, Windows, & Roofing
[member name removed], From all of us at Husker... Thanks so much for your business!
Kirk W.
05/2013
5.0
gutter repair, roofing
+ 0 more
It was a professional presentation, the estimator provides us with good information on the damages and the additional work that would be needed. But I decided to use another contractor. They had competitive prices and seem to do good quality work and I may use them in the future.
Description of Work: I received a quote from Husker Siding, Windows & Roofing about three weeks ago to replace my roof and gutters.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$14,500
Response from Husker Hammer Siding, Windows, & Roofing
Thank you for the review. We would love a chance to earn your business in the future. Sincerely, Ryan Gratopp
Steven C.
11/2012
5.0
roofing
+ -1 more
Came to house to give estimate and show samples, scheduled work as weather permitted, got it don
Description of Work: Replaced hail-damaged roof with new asphalt shingles
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Response from Husker Hammer Siding, Windows, & Roofing
Our goal is to make each customer an advocate. We know you have a ton of choices when it comes to home improvement and we know that the way to repeat business is through a satisfied customer. Thank You! Ryan Gratopp
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Siding,
Windows,
Gutters,
Doors,
Decks and Porches,
Unfinished Carpentry,
Skylights
FAQ
Husker Hammer Siding, Windows, & Roofing is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Husker Hammer Siding, Windows, & Roofing accepts the following forms of payment: Check,Financing Available,MasterCard,Visa