Basics & Beyond Computer Specialists

unknown

Trustworthy and extremely professional

I had purchased a new laptop & attempted setting it up myself with awful results. I should have known better considering my computer skills. By the time I called John, I had several viruses & could not get rid of pop ups. I found John via Angie's List & couldn't be happier. He was able to talk me through the whole process over the phone, taking the laptop back to the factory setup. He then gave me step by step instructions on how to proceed with set up. Our conversation was at least half an hour. He was very patient, answering all my questions without making me feel stupid. There is no doubt that I will call John again, if the need arises with this laptop or my IPad. I highly recommend his service.

I just finished building a new computer but couldn't get Windows 7 installed. So after a fair amount of research I reached the conclusion that since he was located in Omaha,which most of the companies weren't even though I specified Omaha) he was a member of the Omaha BBB with an A+ rating and angies list I'd contact him to fix my problem. So I called him and quickly found out that he knows computers inside and out. So we scheduled a time for him to come to my home. However, he then started asking further questions and he resolved my problem over the phone and didn't charge me anything. WOW, that's service above and beyond anything I expected. So I thought the least I could do was to leave a review for our users who need an honest computer repair person who cares about them and not making a quick buck

Service was professionally done and contact was very prompt. I would definitely recommend him to others.

He has worked on several computers for us and has always done a great job. He is always on time and is very fair priced. He knows what he is doing and we would highly recommend him. Would give him a thumbs up.

My first encounter was for a computer I purchased which had problems from the first, Unfortunately I was unable to use it until several months had passed, and attempts at service were unsuccessful. I took the computer to his home office and left it for several days and he repaired it. The next instance involved internet connectivity, which my ISP could not resolve, so he came to my home and corrected it. I have had several contacts with John by phone, including myself, and guests in our vacation home in which he resolved the problem, and has not charged for phone consultation. I feel like I have found the pot of gold in his expertise.