No Swett Fencing

This provider was one I could never get into contact with. They performed the final grade on my yard and setup the sod company to lay the sod. After multiple times trying to call them and find out when the sod was to be put down and not response I had to start calling around to people that recommended them to me. My main landscaper was able to get into contact with them and find out what was going on and relay the information to me. I didn't even know who was putting down my sod until the person who finally got a hold of them told me who was doing it. This provider never gave my any information to what was going on and when it was going to be done. I don't have proof but I believe that they were screening my calls whenever I called them to get information. Very bad customer service.

This is a little long but PLEASE read! Overall the finished product was alright. First thing, the owner who I talked to since the beginning of the project would never let me know what was going on. I always had to call him to find out when the workers were coming and what they were going to do. Given the overall time to took to complete the job the fit and finish of everything was good at all. First the caps on the deck and stair posts are just glued on, barely and almost every one of them came off. One reason is there was barely any glue holding them on and second the top of the posts weren't cut off square. Next the fence post caps had the same problem except with some of these they just weren't glued on enough. Another thing was I got the wood that was showing on my deck wrapped in vinyl to cover it and protect it. First thing with this is the main color is a shade of brown and they decided to use white headed screws to secure it to the wood. To fix that they painted the heads of the screws after they installed them and now each screw has about a half inch border of paint around it, doesn't really look good. Next some of the parts that weren't screwed on were glued on and like other parts that were glued they started falling off the deck. They had one major thing left to do and said they would take care of all these little things when the finished the major part, but they didn't. After about a month I received a bill with a late fee, which really upset me because things didn't get finished that the owner told me personally that they would be taken care of. 3 weeks after the late billing notice I was finally able to get a hold of the owner and they will hopefully show up in a few days to finally finish the job. This company has the nerve to bill with a late notice before they finished the job and told me they were going to. Please save yourself a headache and find a different contractor to do fence and deck work. I was warned about this contractor and didn't listen because I liked the products they offered. Looking back I would definitely go with another contractor for the job. The only way I am able to get them to come back and finish the job is I am still holding on to about 50% of the money I owe them. Money speaks volumes, be smart never pay in full until the job is complete.