BEEBE'S REFRIGERATION HTG INC

The first night was too cold for the heat pump but the gas furnace "short cycled" during the entire night and managed to keep the house warm. Short cycling describes a furnace that starts and runs for approximately 1 minute, shuts down for a short time, then starts again. During the day it warmed enough for the heat pump to engage to provide adequate heat. After the "technicians" left Thursday night, the furnace stopped working entirely. No heat pump or gas operation. Talked to voice mail two more times Thursday night, but they apparently do not offer emergency service nor have an emergency number. With the help of a gas fire place, the living room was at 65, but the remainder of the house was some temperature considerably less than 65. Left another voice mail Friday morning at 7:30 and somebody called back after 8. He started making excuses and I lost my temper. At that point he told me to find someone else. This is a 13 year old home furnace that receives meticulous service, so the failure had nothing to do with maintenance or condition. Just one of those things that happens.

Of course our furnace went out during a real cold snap and I was swamped at work. It just wasn't practical for me to run home to handle things. My wife hates dealing with tradesmen alone but we had to do something right away. I called Beebe's and, although the they sounded very busy mr Beebe said he would try to get someone out to our place soon. In just an hour or so "Brent" showed up. He and our cat Shadow immediately got along great (I guess any guy who likes pets has gotta be alright!). He was courteous and friendly. My wife liked him and felt comfortable. Brent figured out what was wrong. He did not have part on truck but found one in Omaha. Brent made a quick round trip and had us up and running Same day. He knew money was tight for us around the holidays and as he was writing up the bill at the end he volunteered to take $30 off "just because it's christmas." I'm so glad I went with a local small town company instead of one of the big Omaha ones. I talked to Brent on the phone after he finished and thanked him for taking care of us so quickly and at such a good price. I told him we had Burton out to do some simple plumbing ($420 to fix a leaking shutoff valve under the sink and hook up a garbage disposal!) and asked them about our air conditioner. The burton guy said when it goes out "you might as well replace the furnace as well since they would have to put in all new duct work blah, blah, blah. Interestingly, Brent told me he used to work at one of the bigger companies (not burton) and they pay the installer a commission on parts and are told "you cant walk out of s customers place without at least $170 order." We are definitely going with Beebe when our AC goes out!

The owner is a longtime resident of Blair. He is very knowledgable about the system he sells and responds to any questions about the heating/air conditioning units. Our heat pump has lowered our our energy bills and I would highly recommend Beebe's Heating and Air Conditioning Business to anyone.