Gill & Sons Inc

They finished the job within the timeframe they had estimated; however, we were dissapointed with several things. The contractor (Jonathan Gill) showed up late for our first 2 appointments with him. Then proceeded to try and charge us $250 for a very poor landscape drawing before we had even hired him. The work was completed but not to satisfaction. We asked him to come back out and fix some holes that he hadn't filled in and asked him why the drainage line was not run the distance we had asked him to run it. He assured us that the water would be fine and he would stand by his work. Sure enough, the water coming off that drainage line created another sinkhole. (We had asked him to run the line past this whole so that this very thing wouldn't happen). We contacted him in April by email and asked him to address the issue. He assured us that he would come out to take a look. Weeks went by and we didn't hear from him. We made several more phone calls and emails to no avail. He would not return messages or emails. We finally got his attention by sending an email indicating that if he didn't return the call we would take other action (Angie's List, legal, etc). He immediately called back, screaming and yelling that he didn't appreciate being threatened. He finally agreed to come back out but wouldn't come out after 5pm so we had to take time off work to meet him (and again, he was late). We showed the hole to him (which was created by his short drainage line). He videotaped the entire thing and said he would be in touch. Several days later we got a letter stating he would not do anything to resolve this issue. It is amazing to us that he can keep a business running with such poor customer service skills. I have never had a contractor scream at me on the telephone before. We will never do business with him again.