TWIN CITY GARAGE DOOR CO

Technician was prompt and professional. He simply straightened the cable to the sensors and the door worked. He then stapled the cable to the frame to keep it out of the way of the door opening. He sprayed the rollers and hinges with a lubricant. The charge for this service which took under half an hour was $100.00. There were no parts to replace or repair so I think the bill was really excessive. I would think twice about calling them again. (Note: I purchased the garage door from them 3 years ago).

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It went well. The Technician showed up around 9am and by 11am the work was done and the garage door definitely working better. It is much quieter and smoother. He knew before he got there what needed to be done and charged exactly what he estimated. We are pleased.

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I first contacted Twin City by e-mail and received a prompt and on-point response from Chad. Soon after that I hired them to look at my garage door. They quickly pin-pointed the problem (which was different than what I had self-diagnosed, so thankfully I didn't get too carried away pursuing a self-repair) and said they would need to order a replacement part, which should take about a week. Just about a week later, Chad called to say the part was in and he could send someone over to do the repair. The repair technician was professional and friendly (he had a 3 and a four year old as an audience for a little while), and the end result was a working garage door. The bill was exactly as estimated, one hundred dollars, which included at least an hour of labor by the technician. Twin City is a very professional and well-run operation, and they know their stuff.

They were very prompt, with next day service for the initial assessment and then the service. They were also very courteous and got the job done quickly and efficiently.

I was happy with every aspect of dealing with this company. The gentleman who came to look at the bad garage door opener was prompt, knowledgeable, and courteous. He gave me a good estimate for what the new opener would cost. He said they are a bit more pricy than other companies but his company stands behind their product. I don't mind spending more if I know the service I receive is going to be exceptional and I think this company will provide that. The two young men who installed the opener the next morning were courteous, efficient, and cleaned up after they were finished. Plus the garage door opens silently and smoothly!! I will definitely use this company again and recommend it to others!

They did good work. They came the same day I called them. The price was good. The garage door is working. I would recommend them to others.

We priced a several places in town and for the money, and TCGD was definitely the best deal. Their doors were a little more expensive, but of far better quality than any of the home center stores stock. But with installation included the overall price it was actually not much higher than an estimate we had received at Lowe's (who had priced a far inferior quality door). When we called for an estimate, the technician came over within a couple hours to take a look - gave us an estimate on the spot (which was right-on with the bill!) The guy advised us about the type of door we may need/want, insulation level, windows/no-windows, etc., and we were able to choose the color and style based on his recommendations (we LOVE the door, btw!) They were able to schedule us for installation less than 2 weeks later. Took them part of a day to finish it, they cleaned up well, and called afterward to verify that everything was to our satisfaction. I was really happy with their service center as well -- a few weeks after installation, the door wouldn't shut properly (I hear this is pretty common with any installation, adjustments need to be made), so we called to have them come over to look at it. They showed up within a couple hours, and made the adjustments at no cost. Haven't had a problem since, but they did tell us to call if we did. Great service, great quality, good price, and glad to give our business to a local company instead of a national chain. Overall, very pleased with Twin City Garage Door!

He was a subcontractor to the home builder. I have no dislikes whatsoever. He had good quality workmanship on the installation job and they are quality doors. The key pads and garage door openers worked as they should the first trip out.