North Country Heating And AC

unknown

Showed up as agreed on date and time agreed. Person i had agreement with was the owner......scribbled the rate on a warranty book and it was agreed. Then he shows up with a couple of guys in the morning tells them what to do and leaves after ten minutes. Don't receive any instructions from him on how to operate his system he only stated he "would be back". Then not to my knowledge til after the fact i had been contacted and missed his call and message after 10 days of installation (June 4th). Then he called and left a message on June 6th. I called him back on June 7th reaching him the second time and he told me he wanted to "settle up" so i replied "come on by be there after 4pm". As he arrived i explained the A/c had not been working for a day or two. He proceeded to walk around the house to the unit and i followed. When i got to him and the unit he was reconnecting wires and he stated "i disconnected the wires yesterday when i could not reach you and i stopped by and you were not home." I asked " i thought you were going to send a bill?" He replied that i had four weeks from today (june 7th). The invoice wasalso filled out for 2,625.00 instead of 2,525.00 as agreed. He realized his mistake on the invoice but did not apologize for the games or accusations of "NOT GOING TO PAY"! Was very offended and at the first meeting he had stated that he had problumes with other customers over invoicing too much or not agreeing on added expenses. Alls i can say is not worth the trouble! Not saying he is not good at heating And a/c. Only that he is very egotistical and rude and insulting. Had i known that i would not have had him install anything! Only in business since 2006 i suppose he has alot to learn about people.

All work performed as proposed. Quality of work and heating/cooling equipment was excellent. Very punctual and easy to work with. Provided valuable advice on entire system and operating instructions. This company ranks high above normal for knowledge of heating/ac systems compared to other companies I've used.