SERVPRO

It took them over four weeks to fix the water damage at my place, and they missed several small things like putting the sprinkler cover back on, door stops, and cleaning up. They hired additional contractors who broke rules and were not monitored. During the project, they didn't cover anything, so all my things got covered in dust and debris. They left a sticky note apologizing but never apologized in person for the damage they caused. They damaged my trash can, left dents in the walls, missed several spots of paint, left small holes in the walls, and scratches. They barely cleaned up after the job was done. Overall, they were unprofessional, had poor communication, and did very little to make up for it. If you have another option, I would highly recommend it.

unknown

It wen't great. He was very professional and you could tell he had been working in this area for a long time.

The gentleman who did the estimate was courteous and very knowledgeable regarding the carpet cleaning as well as answering all my question. That's part of the reason I chose this company. They might have been a tad pricier than the two other estimates I got, but he seemed to know more about the process than the other two companies. The two young men who did the cleaning were on time, polite, and thorough. And to impress me even more, the office lady, Polly, called me early in the afternoon to tell me the truck might not have been working properly enough to suck all the water out so she asked if the guys could come back to do more water extraction. The company didn't HAVE to do that; they could have left it as is and it would have just taken a bit longer to dry. I would DEFINITELY use this company again and recommend them to others. They did a FANTASTIC job!!

They did an excellent job. The supervisors would come in a couple times a day to make sure everything was right.