"I am writing this letter to clear up a few misconceptions about a recent clients rating. First, I Levi Gienger, Vice President would like to say that Environmental Air Solutions specializes in indoor air quality. We have serviced both residential homes and commercial businesses on a professional level since 2008. On 8/31/14, I was contacted by the client [member name removed] to conduct air and surface quality testing within her home. Once tested was completed, I suggested the Odorox air purification system as a temporary solution to help reduce odor and future mold growth so that she could remain inside her home and she willingly agreed by signing the necessary paperwork. Once the results from the air and surface testing came back on 9/3/14, I wrote up a report (report included) and indicated a higher than normal mold spore count within the home. This report also indicated the recommended steps to follow. On the date of September 10th, 2014 I went back to puck up the air purification unit. Once I got into the home of the client I put the unit inside a large plastic bag to keep everything sealed so that it wouldn’t spread any contaminants throughout the home. Prior to leaving, the client was concerned that if I took the unit out she would need to leave her home with this concern of the clients health at risk and unsure when further restoration would be done, I suggested that she get a second unit to protect her own well being. She willingly agreed to rent two units for a period of 1 month by signing the necessary paperwork. The above client also wrote me a positive “A” rating review to Angie’s List. (Included) During the course of the next month, I went back once per week to be sure the equipment was operating properly. ON the date of October 10th, 2014 I return to the client’s home to pick up the units which she agreed with. During this entire process, Environmental Air Solutions responsibility was to test the air and surface quality and help protect the owner from future issues. The client insisted that her insurance would cover everything. It was not my responsibility to contact the insurance company for authorization to perform any task that was needed to be completed. It’s the client’s responsibility to check with their insurance company to be sure everything is covered. The insurance company did not contact me with any form of authorization. The client signed authorization which gave Environmental Air Solutions permission to start for each project that was performed. The first project for $2,173.44 was paid in full. The second project has a balance of $9,491.32 this balance does not include interest. I ended up contacting the insurance company after three months of nonpayment. The insurance company indicated that they did not authorize the second project and will not be paying for it. They told me to contact the home owner for further payment. Now since homeowner is denying responsible to pay the $9,491.32 I sent the balance to collection agency. Since the client has been contacted by collections she has revoked her positive rating from Angie’s List and is now trying to claim that Environmental Air Solutions did not maintain professionalism, and is also speaking negatively about our service and products. In closing, the purpose of this letter has nothing to do with money. My main concern is the reputation and negativity that it has put on Environmental Air Solutions or Odorox air purification products. I strongly encourage you to take a closer look at Environmental Air Solutions positive reputation of giving clients air to breathe and remove this current review due to the client’s negative remarks due to inability to pay. Please let me know if you have any further concerns or questions."

"I take great pride in helping people understand the process of remediation. Glad I could help move the process of selling the property along smoothly Erroll. Environmental Air Solutions would like to thank you for hiring us for the project."