Environmental Air Solutions, Inc.

Early on, the provider's representative had put the first machine outside the affected room and left the bedroom door open. On a subsequent visit, after learning of the insurance claim, the provider's representative brought a second machine that he said was needed upstairs. Representative had required two payments of $1,205.44 and $968.00 and promised to contact our insurer to cover the remaining rental for those machines. EAS representative looked like he was testing air and surfaces and produced scary report plus brochure for ODOROX machines that said they would "eradicate . . . mold decontaminate surfaces and purify the air". He put one machine downstairs telling me that he didn't expect I could afford renting it for long. After I said that an insurance claim was in progress he showed me a new bill that he was sending to the insurance company and brought in a second machine that he insisted was needed upstairs. He asked me to fill out a form for Angie's List Review early on. I believed what he was telling me and mailed the form back to him with a positive review. On 10/10/14 after picking up both machines he presented me with a $9.495.00 bill and said he wasn't leaving until I gave him a check (even though I told him I couldn't write a check for that much). I did inform the company by phone that I was not paying the bill because the machines had not done what they were supposed to do. When I had requested that that positive review be pulled from Angie's List, I was told that it had never come in. By the time of the second Collections call, I was told that I must have been satisfied with the service because of the A rating I had given Environmental Services. Now, of course, after weeks of having the room sealed and air scrubbed while the contractor was working, I understand that the machines were not doing what I had been told they would do, and have submitted a revised F rating for Environmental Air Solutions.

Agent very informative and helpful.

Levi the VP and analyzer was on time and efficient as well as educational. He drove 2 hours to get there and spent enough time to get the job done well. He communicated everything thoroughly.

Arrived at property at agreed upon time and immediately went to work gathering samples. Explained the process as he worked, great job!