D & M ROOFING & SIDING CO

Initially came over and assessed the situation. Told me they would get their estimator to stop by and then would put together an estimate. I called them for over two weeks straight because no one came and no estimate completed. Finally a guy stops over and meets with me. He seemed knowledgeable and told me he would get the estimate to me the following Monday. Again, it's been over a week and nothing. We have had a leak for a month with no resolution. Clearly I should have pursued help elsewhere. Anyone I dealt with from this company was relatively friendlyvhowever, they simply do not show up when they say they will and do not follow through on what they say they will do.

After our hail damage, we called D & M. Our estimate was done timely and very thoroughly by a knowledgable and experienced estimator.. We asked them to do the work, but due to our own problems (doctors and hospital), the work had to wait. We were happy they could get the work done before cold weather. A full crew arrived with all tools and trash dumpster. They worked skillfully and diligently for two days, cleaned up and hauled off all the trash. The crew worked cooperatively on different areas of the house and were friendly and courteous. The chimney area needed special attention because it is flat and prone to leaks. It seems to be in good shape now though it has not been tested by driving rain. The office staff and manager were responsive and returned our phone calls quickly. Overall, it was a good experience.

Work never started. Work never finished.

Called to get an estimate for new shingles. Was told by the end of the week I would get one. Been two weeks and they never showed.

Then my roof started to leak during some of the melting of snow. I contacted the company and they sent someone out and they fixed it. But it didn't work, I kept getting leakage and now I have contacted the company multiple times, they came out and said that they would fix it. One of the guys went up on the roof and said they bead of sealant didn't work and it was fixed for now but would send someone out to do it correctly. That was several months ago. I have called multiple times and no response. I forgot to mention I got gutter work they fixed a few things but I already have a part of the gutter hanging and called still waiting for them to fix that also. Most of their work was good but customer service sucks.