COMPUTER PLACE OF FARGO LLC

I personally wrote a letter to the company president outlining everything that I had requested, the written order as to what to check out first, the request for a call if the price exceeded $79 , the option to apply some of the money for service towards a refurbished model that was on sale if the repair cost would be too much, etc and how the Technician didn't even introduce himself to me when I first dropped off the PC, not having any tact or general civility to a customer. The president called and left a voice mail message telling me he would give me a $68 refund. I stopped by the next day topic kit up and that is when another Tech told me there was not any check left for me, but just leave it with him and he would take care of it. I got a call with four hours saying it was fixed and all that was wrong was the power unit. I went there with 10 minutes to pick it up and the Tech was already gone to lunch (10 am?) and wasn't available for comment or discussion on some financial reimbursement for performing work that wasn't" agreed upon, damaging the unit, lying about changing the battery, putting in a $12 power supply (I verified that amount on four different Web sites), installing software I did not need or want...I have Norton 360 that has protected my PC for more than 10 years without incident, etc.... I once again wrote a detailed and specific (polite) letter to the President outlining in agonizing detail what happened when and what was done and mailed it be Certified US mail. He never apologized, never offered to make it right nor did he offer any financial corrections; especially when he originally offered to cut a check for me after my first complaint and put in a $12 correction (power unit) and somehow I guess he has bigger fish to fry than making it right, i.e. a breach of agreement, damaging my unit , failing to correctly reattach wires and the like, with a disabled old man who bothered his staff of professionals with annoying interruptions while they have corporate clients with deep pockets to attend to. I was truly surprised with their lack of concern to address my concerns, for ignoring my initial work order instructions ad suggestions as to what needed to be checked out before anything else (power unit) was done, forgetting to reattach wires in the unit, loading unwanted and clearly not needed software, breaking a plastic latch on the front panel, saying that they replaced a battery when they did not, not using my special thumb screws to secure the side panel, etc... Where is their quality control (ISO standards), customer service and just plain civility and sense of fairness? Months have lapsed since I contacted the President, so I imagine that is that and I just have to learn to lie with it. If I had access to legal counsel I would have sought legal remedy for they way they wronged me, but my budget goes to medical bills instead. As the old adage says "no one said life is fair".. I could not recommend this business to anyone, and I learned get everything in writing.