5 STAR MOVING

Everything went extremely smoothly. The movers showed on Monday when they said they would to load the truck. The company sent four people to load, so the loading only took a little over an hour. The next morning, they drove down to the twin cities and arrived right at the time they had given us. Unloading took a little over two hours for the two movers. Everything arrived safely with no damage.

From my son, who actually experienced the move. I was told that I would get two movers and two packers, a total of four people. When they showed up there were only two people and I was told they were doing the moving and the packing. When they were ready to leave I noticed they left a couple of things so I told them and they packed those. Later I realized that it wasn?t just a couple of things. Multiple drawers in the kitchen were left full. A shelf in the laundry room had items remaining on it, and there was a shelf in the bedroom closet that had items remaining on it. When it was time to leave I headed up to a storage unit (that was reserved specifically for the purpose of storing moved items) and was told ?we?ll be right behind you?. After I arrived at the storage unit I waited a good hour before they showed up (I was being charged an hourly rate). I gave the movers specific instructions to place the furniture in the back of the storage unit and to put the boxes in front. That way when I had to move I could get the boxes if need be, and also so if there were more items to put in storage I could. The instructions were not followed, and the unit is now inaccessible. I tried multiple times to resolve the issue with the company - offered for them to pack and move the rest of the items to storage, and they said no. Suggested taking money off of the bill, and they said no. Their only suggestion was that they pack boxes and load up the car and then for me to move the boxes to storage. This was an unacceptable option because that is what I was paying them to do. When the storage unit was brought to their attention, I was told that their employees told them that there was no room and they had to pack it the way it is described above. This is obviously untrue as I reserved this unit specifically for this purpose and it was completely empty. The owner of the storage units can verify this. I tried multiple times to resolve the issue. I sent in pictures of the unmoved items, at their request, and the only option they gave me was to move the items myself. After a couple of days of going back and forth they didn?t return calls, or respond to messages, left multiple times.

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